Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Pro Tools
Unit B, 5 Skyline Place
2086 French Forest
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Pro Tools service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
How to Cancel Pro Tools: Complete Guide
What is Pro Tools
Pro Tools is a professional digital audio workstation (DAW) developed by Avid for music production, audio editing and post production. It is used across studios, broadcast and film workflows for recording, editing, mixing and mastering. Recent product strategy makes Pro Tools available through tiered subscriptions that bundle the DAW with virtual instruments, plugins and cloud features aimed at entry-level creators through high-end facilities.
The current lineup is presented as three main subscription tiers with monthly and annual billing options; feature differences include track counts, Dolby Atmos/surround support and additional bundled content. Pricing is quoted in US dollars on global product announcements and is commonly offered by local resellers in AUD. For AU conversion estimates the mid-market USD to AUD rate around early January 2026 is approximately 1 USD = 1.50 AUD.
Subscription plans and approximate AUD pricing
| Plan | Common billing | What it includes (high level) | Approx price in AUD |
|---|---|---|---|
| Pro Tools Artist | Monthly or annual | Entry-level DAW: limited track count, basic instruments and effects | Approx A$15/month or Approx A$150/year |
| Pro Tools Studio | Monthly or annual | Higher track counts, surround/Dolby Atmos, advanced automation | Approx A$60/month or Approx A$450/year |
| Pro Tools Flex (top tier) | Monthly or annual | Top-end mix features, extended third-party bundles, studio-grade workflows | Approx A$150/month or Approx A$1,500/year |
Prices are converted from the official USD announcements and shown as approximations for planning purposes; local reseller pricing and promotions can differ. Always check the exact terms that applied to your purchase (monthly rolling, annual prepaid or annual paid monthly) because the billing model affects notice, proration and liability.
Customer experiences with cancellation
What users report
Public reviews and forum threads show a mix of experiences. Many users praise the DAW itself, but a noticeable portion report friction around subscription billing, auto-renewals, refunds and licensing/activation issues. Trustpilot and Capterra reviews include multiple reports of unexpected charges and slow or unsatisfactory service responses.
On community forums users frequently describe billing anomalies such as duplicate renewals, unexpected charge reversals, or licences temporarily failing to validate after a billing or system transition. A recent thread documents a user who believed they had cancelled but still saw a renewal charge months later. That thread shows users sometimes resort to their payment provider to dispute a charge when company-level resolution stalls.
Recurring issues and practical takeaways
Several practical patterns emerge from public feedback: persistent auto-renewal disputes; periods where licence activation or iLok cloud sessions do not sync with account status; and inconsistent refund outcomes depending on the purchase timing and plan type.
Practical takeaway: maintain objective evidence (receipts, timestamps, screenshots of licence state and billing entries) and keep a clear timeline of events. Users who documented the exact renewal date, the billed amount and any in-app licence behaviour had stronger outcomes when disputing charges.
How cancellations typically affect Pro Tools subscriptions
Billing cycle and plan commitment matter: monthly rolling subscriptions generally stop at the end of the current paid period, while discounted annual offers or annual-with-monthly-payments may carry a remaining commitment or different refund treatment. The purchase terms you accepted at checkout determine these rules.
Proration and refunds: policies vary. In many cases providers do not issue a pro rata refund for partial use of a period unless the contract or consumer law requires it for a major failure. Public reports indicate refunds are sometimes declined for change-of-mind renewals, while billing errors or duplicate charges have occasionally been refunded. Keep the original order and any post-purchase notices as evidence.
Licence and access after cancellation: you should expect the licence to stop authorising the software or cloud features when your paid access ends. That can include loss of cloud collaboration, offline licence validation problems and expiry of included sample libraries or plugin entitlements. Several users report temporary activation conflicts around the billing cycle boundary.
Refunds, consumer guarantees and cooling-off
Digital subscriptions are subject to the Australian Consumer Law (ACL) consumer guarantees. If the service is faulty, not as described or fails to perform as promised, remedies can include a refund, repair or replacement for the unused portion. Regulatory action against other digital sellers confirms that consumer guarantee rights apply to digital content.
Cooling-off rules for digital goods are not absolute: where a consumer explicitly agrees to start accessing digital content within a cooling-off window, the right to cancel that change-of-mind may be affected. For Pro Tools this usually translates to: if you immediately consume or activate content, change-of-mind refunds are less likely to be available unless the product is faulty. Keep in mind statutory guarantees cannot be contracted out of.
Billing disputes and chargebacks: what to expect
If an unauthorised or duplicate charge appears, payment providers have dispute and chargeback processes with specific time windows. Expect the provider to request documentary evidence showing dates, amounts and any provider responses. A clear timeline improves the chance of a successful dispute. Public threads show chargebacks have been used successfully when direct account resolution stalled.
Possible service consequences: chargebacks can trigger temporary blocks on entitlements until the dispute is resolved. Weigh the trade-offs before lodging a dispute and retain all records related to the charge.
Documentation checklist
- Purchase proof: order number, invoice and the full purchase timestamp.
- Billing statements: bank or card entries showing the charge and any duplicates.
- Licence evidence: licence serial, iLok or activation snapshots, and screenshots of account entitlement pages.
- Communication log: dates and short notes of any interactions with support and automated replies.
- Usage timeline: last login, last project save, any cloud sync timestamps.
- Refund or denial notices: any written response that confirms refusal, including date and content.
Practical mistakes to avoid
- 1. Not keeping the original order number and invoice; that slows dispute resolution.
- 2. Waiting too long to collect evidence after a renewal charge appears; many payment disputes have strict windows.
- 3. Assuming an in-app or licence state proves cancellation without a dated record; preserve dated receipts or screenshots.
- 4. Overlooking whether you signed up to an annual discounted plan with a payment commitment versus a true month-to-month plan.
Comparison of plan features (recap)
| Plan | Typical track limits or capability | Key studio/post features |
|---|---|---|
| Pro Tools Artist | Lower track counts (example: up to 32 audio/instrument tracks) | Basic editing, bundled instruments and starter plugin set |
| Pro Tools Studio | Higher track counts and advanced routing | Surround/Dolby Atmos, advanced automation, larger plugin bundles |
| Pro Tools Flex | Top-tier performance for large sessions | Full studio/post workflows, expanded third-party integrations |
Feature bullets are drawn from the published product descriptions for each tier; exact technical limits and included plugin lists change with releases so check the product descriptors that applied at your purchase date.
Address
- Address: Level 40, Northpoint Tower, 100 Miller Street, North Sydney NSW 2060, Australia
What to do after cancelling Pro Tools
After cancellation take these practical steps: export or locally back up any active sessions, stems and presets; archive plugin installers and licence keys where allowed; and clear or export cloud collaboration history you may need. Confirm local project accessibility without cloud features before you lose access.
Monitor your next two billing cycles closely for unexpected charges and retain all bank statements. If a charge appears that you did not authorise, follow your payment provider’s formal dispute process with the documentation checklist above. Keep a dated log of every step so you can escalate to a consumer protection agency if needed.
If you think the service has failed to meet the promises made at purchase (for example persistent licence or activation faults), note the relevant defects and the timeframe, and consider pursuing remedies under the consumer guarantees provisions of the ACL. Regulatory precedent confirms digital product guarantee rights apply to downloads and subscriptions.
Finally, plan for continuity: install and configure backup DAW workflows, check that critical third-party plugins remain authorised for your local setup, and keep all entitlement and purchase records well organised for at least the duration of any disputes or potential chargebacks.