Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Quicken
35 Saunders Street
2009 Pyrmont
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Quicken service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
How to Cancel Quicken: Complete Guide
What is Quicken
Quicken is a long‑standing personal finance suite that combines desktop software with companion web and mobile features and optional online services such as bill payment and cloud backup. It is offered as a membership with tiered plans that bundle the desktop application, downloads of transactions, syncing to mobile, and premium support; Quicken also markets a separate app (Simplifi) for streamlined budgeting. The official product pages list plan names and US pricing; Australian users should treat those figures as the baseline and check local payment channels for the charged amount.
| Plan (official listing) | Official price (USD, as listed) | Approx price (AUD) - monthly / billed annually (approx) |
|---|---|---|
| Simplifi | $47.99 per month (billed annually) | A$71.43 per month (approx) • A$857.10/year (approx). |
| Deluxe | $51.99 per month (billed annually) | A$77.41 per month (approx) • A$928.92/year (approx). |
| Premier | $77.99 per month (billed annually) | A$116.14 per month (approx) • A$1,393.68/year (approx). |
| Home & Business | $103.99 per month (billed annually) | A$154.62 per month (approx) • A$1,855.44/year (approx). |
Official Quicken listings are shown in US dollars; approximate AUD conversions above use a market exchange rate of 1 USD = 1.4884 AUD on January 6, 2026 and are for budgeting purposes only. Exchange rates fluctuate and the billed AUD amount may differ.
Subscription features and plan differences
Quicken plans differ by platform access, investment tools, and bill management capabilities. Some plans explicitly include bill payment and check generation as features, and certain bill‑payment options incur extra fees for same‑day or paper check services.
| Feature | Simplifi | Deluxe | Premier | Home & Business |
|---|---|---|---|---|
| Platform | Mobile & web | Desktop (Windows/Mac) | Desktop (Windows/Mac) | Desktop (Windows) + business tools |
| Investment tracking | Limited | Basic | Advanced | Advanced |
| Bill management / pay | Tracking | Tracking + online services | Tracking + online pay/check options | Tracking + business billing features |
| Premium support | No | Standard | Priority | Priority |
These plan distinctions are relevant to cancellation outcomes because tiered services may include separate paid add‑ons (for example, online backup or bill manager) that carry different renewal and refund rules.
How cancellations typically work for Quicken subscriptions
Quicken memberships are subscription products that by default renew automatically at the then current retail price. Cancelling auto‑renewal usually prevents future charges but may leave the existing term active until expiry; refund eligibility is governed by the product terms.
Quicken offers a 30‑day money back satisfaction guarantee for the subscription release: customers may be eligible for a full refund within 30 days of purchase or within 30 days of an auto‑renewal charge. Beyond 30 days, refunds are generally not provided under the published policy, subject to exceptions for statutory consumer guarantees.
Quicken Online Backup has a specific data access regime: if an Online Backup subscription expires without renewal, there is a 90‑day grace period during which stored backups remain downloadable and restorable; after the grace period access may be lost. This has direct implications for users who rely on cloud copies of Quicken data.
Some Quicken online services such as Bill Manager are billed monthly and the published terms state refunds are not available for that service; cancelling such services typically lets you use them until the billing period ends. Confirm which components of your membership are annual versus monthly because refund and access rules can differ.
Customer experiences with cancellation
What users report
User feedback gathered from public review platforms and community forums highlights several recurring themes: confusion about auto‑renewal timing, difficulty in obtaining refunds outside of the 30‑day window, and frustration when bill payment or bank connectivity features behave unpredictably. Trust and clarity around billing were commonly raised by reviewers.
In community threads some customers described bill‑payment transactions as "stuck" or lacking clear error feedback, and others reported needing to rely on alternative payment methods when Quicken’s payment routing failed. These operational problems affect users who expect reliable online bill settlement and can increase the urgency of a cancellation or refund request.
Recurring issues and practical takeaways
- Auto‑renew confusion: users report unanticipated renewal charges because notices can be missed; check the renewal date and proof of charge if you dispute billing.
- Feature‑specific rules: add‑ons like online backup and bill manager follow different billing cycles and refund rules; treat them separately when asserting refunds.
- Evidence matters: reviewers who obtained refunds or adjustments typically had clear proof of purchase, timestamps, and transaction records.
These observations indicate that while refunds are possible within the stated window, operational issues with services such as bill pay and account connectivity are the most frequent triggers for cancellations and disputes.
Documentation checklist
- Proof of purchase: order confirmation or receipt showing plan name, date and paid amount.
- Subscription identifier: membership or account reference shown on invoices or account summary.
- Transaction records: card statements or bank entries for the charge you dispute.
- Service evidence: screenshots or logs showing service failures, error messages, or inaccessible features.
- Correspondence record: dates and summaries of prior contacts and responses, if any.
Refunds, proration and timing
Under Quicken’s published terms, refunds for electronically delivered products are typically processed back to the original card within a few business days; paper refunds or check‑based refunds may take several weeks. Refunds tied to purchases from third‑party retailers follow the retailer’s process.
Proration for partial unused time is not guaranteed in every case. The standard approach described in Quicken’s support material is that cancelling auto‑renewal allows access until the term end, whereas requesting a refund within the 30‑day guarantee ends access immediately upon refund processing in some product paths. Verify the effect of a refund request on service access before applying.
Disputes, chargebacks and consumer remedies
If a billed charge is unexpected or a subscription fails to deliver core features, consumers may use card issuer dispute processes as a last resort; be aware that chargebacks have commercial and record consequences and should be supported by documentation. Quicken’s own refund form and published policies are usually the primary route for resolution.
Australian consumer law provides non‑derogable guarantees for services and digital content: where Quicken’s service has a major failure (for example, persistent inability to access paid services), remedies under consumer law can include repair, replacement, or refund for the unused portion. These statutory rights supplement Quicken’s contractual refund windows and cannot be contracted away. Keep your case focused on the specific shortfall in service and the remedy you seek.
What to expect after cancelling Quicken
After a cancellation or a processed refund you should monitor bank and card statements for any further charges and confirm the refund posting timeframe referenced in Quicken’s policy. If you cancelled auto‑renewal rather than obtaining a refund, expect continued access until the subscription expiry date; if you requested and received a refund, access to certain online services may end immediately.
For services that store user data in the cloud, note any published retention or grace periods so you can retrieve important backups before access ends; Quicken’s Online Backup describes a 90‑day access window after expiry under certain conditions. Plan data export or local backup accordingly.
If you intend to pursue statutory remedies or lodge a complaint with a consumer authority, assemble the documentation checklist above and record exact dates of charges, cancellations and communications. Authorities consider clear, contemporaneous evidence to be decisive.
Address
- Address: 35 Saunders Street, Pyrmont NSW, 2009