Cancellation service #1 in Australia
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Reface service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
How to Cancel Reface: Complete Guide
What is Reface
Reface is an AI-driven face-swap and video editing service that offers free basic features alongside paid access to enhanced functionality such as watermark removal, higher-quality outputs and priority processing. The product is distributed as a mobile app and offers one-off purchases, time-limited trials and recurring subscriptions for expanded access to its PRO features. Reface’s terms state that payments may be processed either through third-party marketplaces or directly by the developer, and that certain purchases (including lifetime options) have special conditions.
Subscription plans and pricing overview
Reface publishes tiered access options (free tier, recurring subscriptions and one-time purchases). Exact billed amounts often depend on the purchase route (marketplace vs direct billing) and local app-store pricing. Where precise Australian dollar amounts are not listed on developer pages, pricing is set by the app store or payment processor and can therefore vary by device and billing method.
| Plan | Billing frequency | Price (A$) | Typical features |
|---|---|---|---|
| Free | One-off access | Varies | Basic swaps, watermark, limited queue |
| Monthly subscription | Monthly | Varies | Ad-free, watermark removal, more renders |
| Annual subscription | Yearly | Varies | Discount vs monthly, priority processing |
| One-time / lifetime options | One-off | Varies | Permanent access subject to lifetime definition |
From a financial perspective, the key cost drivers are billing cadence and whether the transaction was processed by an app marketplace or directly by the developer. Marketplaces can bill in local currency; direct billing may show foreign currency with conversion. Reface’s terms confirm recurring billing and state special handling for lifetime products.
How cancellations typically work for Reface subscriptions
Cancellation mechanics depend on the purchase route and the timing relative to billing cycles. Reface’s terms indicate subscriptions auto-renew at the specified frequency until cancelled, and a cancellation generally takes effect at the end of the current billing period rather than providing a pro rata refund for unused time. There is a short initial window for a full refund on new purchases.
In terms of cooling-off: Reface’s stated policy allows full refunds if a transaction is cancelled within two calendar days of purchase, but after that the terms describe purchases as final and non-refundable except where the company elects otherwise. For free trials, the developer’s terms require cancellation within a narrow pre-expiry window to avoid conversion to a paid term.
Customer experience and analysis
What users report
Public review platforms show a pattern of billing friction and refund requests. Many reviewers report unexpected recurring charges, difficulties obtaining refunds and confusion when subscription listings do not appear where they expected. These complaint clusters are present across multiple consumer review sites.
Some users report that billing appears to come from the developer rather than the app store, which complicates who can process refunds and cancellations. Community threads highlight cases where the app-store subscription list did not show the charge and users had to escalate through their payment provider or dispute the transaction.
Recurring issues and practical takeaways
1. Billing route matters: purchases processed directly by the developer can behave differently from marketplace-managed subscriptions, affecting refund routes and dispute options.
2. Trial and refund windows are short: the contractual trial-cancellation window and the two-day refund window are tight; missing these deadlines often removes automatic refund eligibility.
3. User reports indicate that communication delays and inconsistent support outcomes are common, increasing the likelihood that consumers will need formal documentation to challenge a charge.
Legal and consumer rights relevant to Reface
From a consumer-rights viewpoint, Australian consumer guarantees and unfair contract terms may apply in specific disputes involving digital services. For Reface purchases, the route of payment and the stated developer terms are relevant when assessing the right to a refund or remedy. Keep in mind that statutory rights can coexist with contract terms and may provide additional remedies where services are not fit for purpose.
Financial analysis: cost-benefit and when to cancel
Considering that recurring subscriptions compound quickly, evaluate actual usage frequency versus cost. If you use the app infrequently, a monthly plan often has worse unit economics than an annual plan; however, an annual plan only makes sense if you expect regular use throughout the year. From a cashflow perspective, small weekly or monthly charges add hidden ongoing expenses that can erode budgets if not regularly audited.
In terms of value: compare the effective unit cost per usable output (for example, cost per high-quality render) against alternatives. Alternatives can offer different pricing models such as per-credit purchases or different quality thresholds that may deliver better cost control.
| Service | Billing model | Cost signal (A$) |
|---|---|---|
| Reface | Subscription / one-off | Varies |
| Alternative A (web-based swap) | Per-credit or monthly | Varies |
| Alternative B (desktop tool) | One-off licence | Varies |
Documentation checklist
- Purchase proof: receipt or transaction ID showing amount and date.
- Billing statements: bank or card statement lines showing the charge.
- Terms snapshot: copy or screenshot of the app terms at time of purchase.
- Trial and timing evidence: timestamps showing trial start and any cancellation attempts.
- Correspondence log: dates and summaries of any communications or replies.
Managing disputes, refunds and chargebacks
From a financial-advisor perspective, escalate methodically when a charge is persistent or undocumented: document everything, be precise about dates and amounts, and use the official transaction record as the primary evidence. If a refund is denied after following the developer’s stated process, consider lodging a formal dispute with the card issuer and keep a clear chronology for the dispute. Community reports show that disputes and bank-backed reversals are sometimes the most effective remedy when developer or marketplace resolution is slow.
Where the charge was processed through a marketplace, the marketplace’s refund mechanisms are often a required first step. If the charge appears to come from the developer, that may change the effective escalation path. Either way, precise documentation improves outcomes.
Common pitfalls and mistakes to avoid
- Assuming trial end dates: do not rely on memory for trial expiry; verify dates on purchase receipts.
- Ignoring billing route: failing to check whether a charge is marketplace-managed or developer-managed can delay an effective remedy.
- Deleting the app prematurely: removing the app without preserving receipts and billing evidence can complicate proof of cancellation or refund claims.
- Relying solely on informal messages: informal support replies are helpful but keep formal transaction records for disputes.
Address
- Address: 107 Kew St Welshpool, 6106 Western Australia
What to do after cancelling Reface
After cancellation, monitor bank and card statements for at least two billing cycles and retain documentation listed above. If an unexpected charge appears after cancellation, prepare the chronological evidence and consider a formal dispute process with your payment provider. From a budgeting perspective, reallocate the recurring expense to higher-value subscriptions or savings.
To reduce future risk, review subscription cadences across all apps quarterly and compare effective cost per use. If a service’s value does not match its cost, shift to pay-per-use alternatives or one-off licences that better align with consumption patterns.
Finally, if a charge is material or repeated, consider reporting the issue to the relevant consumer protection authority with your documented evidence; regulators can intervene when contract terms or practices are unfair. Keep your records organised so regulatory or dispute processes proceed efficiently.