Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Restoro
14-16 Nelson St. Sovereign House
IM12AL Douglas
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Restoro service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
How to Cancel Restoro: Step-by-Step Guide
What is Restoro
Restoro is a Windows system repair utility that scans for corrupted system files, replaces damaged DLLs, removes some unwanted items and attempts to restore system stability without a full reinstall. It is sold as a licensed product with options that include a one-time repair licence and annual licences that permit unlimited use for a fixed period and for a defined number of devices.
Public listings and independent reviews report three common licence types: a single one-time repair licence, a one-year single-device licence and a one-year multi-device licence. Restoro has historically offered a money-back guarantee window reported at around 60 days on many review pages.
| Plan | Licence / term | Approx price (A$) |
|---|---|---|
| Basic | One-time repair - 1 device | A$44.93 (approx) |
| Premium | Unlimited use for 1 year - 1 device | A$59.93 (approx) |
| Extended | Unlimited use for 1 year - up to 3 devices | A$89.93 (approx) |
Prices above are conversions from commonly published USD list prices and shown as approximate AUD equivalents. Independent reviews list USD prices commonly as USD 29.95, USD 39.95 and USD 59.95; conversion used is approximately 1 USD = A$1.50 as a mid-market guide. Check your own billing statement for the exact AUD charge.
Customer experience with cancellation
What users report
Customer feedback gathered from public review platforms shows a mix of positive technical feedback and recurring complaints about billing and refunds. Many users report that the software scan and repair claims produced useful results, while others say the repairs did not resolve their underlying issues.
On several review sites and discussion forums, users describe problems getting refunds after the initial guarantee window, surprise renewals, and confusing billing entries. Multiple reports reference a third-party merchant handling payments, and some customers describe long response times when seeking refunds or clarification about renewals.
Recurring issues and practical takeaways
Common threads in public feedback useful for planning a cancellation: expect that billing may appear under a merchant name different to the product name; refund responsiveness varies and may be constrained by the stated guarantee window; and communication traces are crucial when disputes arise. These patterns are visible across trust sites and consumer complaint pages.
How cancellations typically work for Restoro
Subscription licences are normally time-limited (annual) or single-use. Renewals are commonly automatic for annual plans and billing appears as a periodic charge on the payment method you used at purchase. Review sources indicate that the vendor has used third-party billing platforms, which can affect how charges are displayed and how a refund is processed.
Refunds: Restoro is described in independent reviews as offering a 60-day money-back guarantee in many of its offers, but reviews also document instances where refunds were denied beyond that window or where customers were asked for additional verification. Keep in mind that a commercial guarantee from a supplier is separate from your statutory rights under consumer law.
Proration and notice periods: for one-year licences proration is uncommon in the examples reviewed; where a subscription renews automatically, providers often only offer a refund for unused future periods in limited circumstances. If you expect a prorated credit, confirm the supplier’s published policy and retain transaction records.
Billing cycles and merchant names: user reports identify that charges may appear under a merchant or payment processor name rather than the product trade name. That can complicate recognising renewals on bank statements. Retain your original order confirmation and note the billing descriptor shown on your statement.
Short note on consumer rights that matter for Restoro
Consumer guarantees apply to digital products and subscriptions and cannot be overridden by a vendor’s stated policy. If Restoro’s software fails to perform as promised or has a major fault, consumer law may entitle you to a remedy such as a repair, replacement or refund depending on the nature of the problem. Use these rights alongside any voluntary commercial guarantees the supplier offers.
Documentation checklist
- Order confirmation: keep the original receipt or order number from the purchase.
- Payment evidence: bank or card statement entries that show the charge and the merchant descriptor.
- Licence key: any activation or licence code provided at purchase.
- Dates: purchase date, renewal date and any dates when issues were first noticed.
- Error evidence: screenshots or logs showing software errors or failure to perform advertised functions.
- Communication log: timestamps and short notes of any responses from the supplier or third parties (date, channel, summary).
- Terms capture: screenshot or copy of the terms and refund policy that applied at the time of purchase.
Handling refunds, disputes and chargebacks
Expect variable response times. Public feedback indicates refunds within the stated guarantee window are most likely to succeed, while requests after that window are more frequently disputed. Keep your documentation ready to show what was promised and why the product failed to meet that promise.
If a refund is delayed or declined, you can raise a dispute through your payment provider if you believe the charge was unauthorised or the product was not delivered as described. Payment providers have their own time limits and evidence requirements, so present clear records of the purchase, the nature of the problem and copies of any supplier responses. Do not assume disputes will immediately reverse a charge; banks and card networks run investigations that can take several weeks.
Practical pitfalls and how to avoid them
- Missed guarantee window: many reviewers report loss of refund eligibility after the supplier’s stated guarantee period. Date-stamp your evidence early.
- Unrecognised billing name: charges may show under a third-party merchant name; cross-check your original receipt with bank statement descriptions.
- Insufficient evidence: vague or partial records reduce dispute success. Save original confirmations and screenshots immediately.
- Auto-renew confusion: automatic renewals are a common pain point in reviews; verify renewal dates on your purchase record and watch the statement around renewal time.
- Escalation delay: allow reasonable time for an internal response, but set a personal escalation deadline so you can escalate to your payment provider or consumer authority if needed.
Plan feature comparison
| Feature | Basic | Premium | Extended |
|---|---|---|---|
| Repair capability | Single repair run | Unlimited repairs for 1 year | Unlimited repairs for 1 year - multi-device |
| Device coverage | 1 device | 1 device | Up to 3 devices |
| Support window | Limited | 1 year | 1 year |
What to expect after cancellation
After a cancellation or a successfully processed refund request, monitor bank or card statements for any residual or recurring charges for at least two billing cycles. Some users report seeing delayed merchant reversals or follow-up charges, so persistent monitoring helps spot anomalies quickly.
Keep all confirmation and closure notes in one place. If future renewal attempts appear, the documentation checklist above will speed any dispute. Where a refund has been promised, note the date you were told to expect the credit and observe your statement for that period.
When to seek external help
If you cannot resolve a disputed refund or recurring charge and you have reasonable evidence, consider lodging a complaint with your relevant state or territory fair trading office or the national consumer regulator. Include your documentation and a clear chronology of events.
If you believe a charge is unauthorised or fraudulent, report it to your payment provider and to official scam reporting services. Keep the earlier documentation ready for any formal complaint.
Address
- Address: Restoro Limited 14-16 Nelson St. Sovereign House Douglas, Isle Of Man IM12AL United Kingdom
What to do after cancelling Restoro
Action items to reduce follow-up friction: archive all purchase and cancellation records; reconcile bank statements for at least two renewal cycles; keep a snapshot of the version of terms that applied at purchase; and maintain evidence of any functional faults that motivated the cancellation.
If the dispute persists after you have provided evidence, escalate within the timeframes of your payment provider and consider lodging a formal complaint with the appropriate consumer authority. Keep communication concise and evidence-focused to improve the chance of a prompt outcome.