Cancellation service #1 in Netherlands
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Rock Identifier service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
How to Cancel Rock Identifier: Easy Method
What is Rock Identifier
Rock Identifier is a mobile app and web service that uses image recognition and a geological database to identify rocks, minerals and crystals from photos. The product offers a free tier with limited daily scans alongside a premium tier that unlocks unlimited identifications, expanded information, and an ad-free experience. The service appears across multiple app listings and standalone sites; pricing and billing routes vary by marketplace and app build, which affects how renewals and refunds are handled for subscriptions.
Subscription overview and pricing detail for Rock Identifier
Rock Identifier is commonly distributed as a freemium app with optional auto-renewing subscriptions; some app-store listings show monthly, annual and lifetime options, and prices can differ between the app marketplace and the developer’s own site. For AU storefront listings, example prices found in app-store information include monthly and annual tiers and a one-off lifetime purchase.
| Plan | Billing | Price (AUD) | Common features |
|---|---|---|---|
| Free | None | Free | Limited daily scans, basic rock info |
| Monthly premium | Monthly auto-renew | A$4.99 | Unlimited scans, no ads, larger database |
| Annual premium | Yearly auto-renew | A$24.99 | Unlimited scans, priority updates, saved collection |
| Lifetime | One-off | A$49.99 | Permanent premium access (where offered) |
Billing route matters
Some Rock Identifier builds bill through platform app stores while others present direct subscriptions on a developer website; that distinction matters because billing route affects who processes refunds and how renewals are reversed.
Customer experience with Rock Identifier cancellation
What users report
Public feedback collected from app-store reviews, user forums and review aggregators shows a mix of positive identification experiences and frequent billing complaints. Many users praise the convenience and ability to catalogue finds; others report being charged after deleting the app or after believing a free trial was cancelled.
Recurring issues and practical takeaways
Reports cluster around a few predictable problems: unexpected renewals during or after free trials, confusion over which marketplace billed the subscription, and refund requests denied or routed to the platform rather than the developer. These patterns indicate the importance of tracking the original purchase channel and keeping payment documentation.
How cancellations, renewals and refunds typically behave for Rock Identifier
Auto-renewal is a standard model for Rock Identifier subscriptions and app-store listings usually state that subscriptions renew automatically unless turned off prior to the period end. Timing rules such as renewal windows (for example a 24-hour pre-renewal cut-off) are commonly disclosed in store listings.
Refunds depend on whether the purchase was made through a platform marketplace or directly with the developer. Marketplace purchases are often handled under the marketplace refund rules; direct purchases are handled under the developer’s stated policy. Service quality or faulty digital content may still trigger consumer guarantee remedies regardless of the stated policy.
Consumer rights that matter for Rock Identifier
Digital subscriptions and apps are covered by consumer guarantee obligations. If Rock Identifier fails to deliver promised functionality or has major faults, a consumer may be entitled to a remedy under those guarantees. Recent regulatory actions emphasise that sellers cannot lawfully deny consumer rights for digital content.
Keep this point service-specific: whether your purchase was via an app marketplace or a developer subscription, the nature of the problem (for example repeated misidentification, persistent bugs, or a non-functioning premium feature) will influence whether a refund or partial refund is appropriate under consumer guarantee rules.
Documentation checklist
- Purchase receipt: keep the original store or payment receipt showing the A$ amount and date.
- Billing statements: snapshot or export of the card/statement line that shows charges by merchant name and date.
- Trial start and end dates: note when any trial began and when you believe it expired.
- Feature failure evidence: screenshots or short notes showing the app failing to perform promised functions.
- Communication record: log of your attempts to resolve the issue, including dates and the channel used (note only that contact occurred; do not paste contact details here).
Common pitfalls to avoid with Rock Identifier subscriptions
- Assuming deletion cancels billing: deleting the app does not always stop auto-renewals; purchases and renewals are recorded with the billing platform.
- Missing the renewal window: many listings specify a pre-renewal cutoff; failing to account for that window can lead to unexpected charges.
- Trial confusion: free trials that convert to paid tiers often require active cancellation before the trial end to avoid the first paid period.
- Not checking which billing route: billing might be processed by the device app store, Google Play, App Store or the developer; the billed merchant name on your statement helps identify the route.
- Assuming no refunds for digital content: published no-refund statements cannot override statutory consumer guarantees when there is a major problem with the digital service.
Disputes, chargebacks and escalation options for Rock Identifier
If you believe a charge is unauthorised or incorrect, you may consider disputing the charge with the payment provider as a remedy of last resort; be aware that chargeback rules and consequences vary by card provider and jurisdiction. Keep your documentation checklist ready before raising a dispute.
Escalation to a competition and consumer regulator or an ombudsman can be appropriate when many attempts to obtain a remedy fail and the issue involves misleading representations or systemic billing problems. Regulatory bodies have recently acted against subscription practices that misrepresent cancellation simplicity and trial terms.
Practical evidence and timing strategy for a refund claim
Be concise in any claim: present the purchase evidence, the specific failure (for example a promised premium feature that does not work) and the remedy you seek. For Rock Identifier this typically means documenting the date of subscription, the billed A$ amount and how the app failed to deliver the advertised function or value.
Timing matters: file your claim promptly after you notice an issue. Where trial-to-paid transitions occur, focus on the trial end date and the first unexpected charge as the key timeline anchors.
Practical best practices to avoid future subscription hassles with Rock Identifier
- Record purchase metadata: merchant name as it appears on the card statement, purchase date and the exact A$ amount.
- Take functional screenshots: if the app misidentifies or errors, a timestamped image is persuasive evidence.
- Monitor your billing statements: check the statement for merchant name and amount within the first billing cycle after trial expiry.
- Note the billed platform: the merchant label on your bank statement often indicates whether the charge was from a marketplace or the developer.
Tables: feature comparison
| Feature | Free | Premium |
|---|---|---|
| Daily identifications | Limited (example: 1 per day) | Unlimited |
| Collection storage | Limited (example: 5 items) | Unlimited |
| Advanced analysis | Basic info | Detailed geological data, priority updates |
| Ads | May contain ads | Ad-free |
Address
- Address: Max Euweplein 46, 1017 MB Amsterdam, Netherlands
What to expect after cancelling a Rock Identifier subscription
Following cancellation you should expect to retain access through the paid period you already paid for unless the developer states otherwise; automatic renewals should cease after the current paid interval. Billing reversals or refunds are not universally guaranteed and depend on the purchase route and whether the service met consumer guarantees.
Pro tip from experience: monitor the next one or two billing statements after cancellation for any unexpected charges, and have the documentation checklist ready if you need to request a reversal or escalate the matter.
Next steps and how to act efficiently
First, assemble the documentation checklist so you can move quickly if a refund or dispute is necessary. Next, choose the correct escalation path based on whether your original charge came from a marketplace or directly from the developer: the merchant name on your card statement is the quickest clue. If informal resolution fails and you believe the app breached consumer guarantees, consider lodging a complaint with the relevant consumer regulator and present your evidence clearly and concisely.