Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Sales Navigator
95 Pitt St
2000 Sydney
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Sales Navigator service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
How to Cancel Sales Navigator: Complete Guide
What is Sales Navigator
Sales Navigator is LinkedIn’s paid lead-generation and prospecting service designed for sales professionals and teams. It extends profile search filters, lead recommendations, InMail messaging credits and CRM integration features beyond the free LinkedIn tier to help locate decision makers and track accounts.
Sales Navigator is offered in tiered plans with varying feature sets and seat counts, commonly labelled Core (individual), Advanced (team) and Advanced Plus (enterprise-level quoting). Pricing and billing cadence differ by plan and purchase channel, which affects renewals, trials and refund eligibility.
Why people cancel Sales Navigator
From a financial perspective, cancellations usually fall into three categories: cost control, low return on time invested, and duplication with other tools. Sales Navigator can be a material recurring cost for individuals and small teams, so budget optimisation drives many cancellations.
Considering that annual licences can represent several hundred to a few thousand dollars per seat, users weigh subscription cost against measurable pipeline uplift and alternative channels such as direct outreach, advertising, or lower-cost premium tiers. In terms of value, the decision to cancel often follows a short period of negative ROI or a change in sales strategy.
How cancellations typically work for Sales Navigator
Cancelled subscriptions revert the account to LinkedIn Basic and the user loses access to Sales Navigator features at the end of the current billing cycle. To avoid an additional auto-renewal, cancellation timing relative to the next billing date is important.
From LinkedIn’s stated policy, Premium-type subscriptions including Sales Navigator may be eligible for a refund within a limited window (for example, within 7 days of the charge) provided there has been no substantive premium usage; exact eligibility depends on the purchase channel and local rules. If the purchase was processed through an external app store, that platform may control refund handling.
For team or enterprise editions, purchaser admins generally control subscription changes and cancellations. Contracts for Advanced and Advanced Plus plans may include custom terms that affect notice periods, renewal length and refundability.
Customer experience with cancelling Sales Navigator
What users report
Many posts from buyers describe difficulty locating the correct billing window and the timing required to avoid an unwanted renewal. Several users report being charged after a trial expired because cancellation was missed or the cancellation step was confusing on some devices.
Complaints include delayed or limited responses from support when disputing a charge and complexity when purchases were routed through mobile platforms. Positive reports note successful refund requests when they were submitted promptly and when there was minimal premium usage.
Recurring issues and practical takeaways
1. Platform fragmentation: purchases via app stores follow the store’s refund rules, not LinkedIn’s direct policies.
2. Timing sensitivity: users who miss the billing cutoff often find refunds harder to obtain, especially after a full billing cycle posts.
3. Admin and contract complexity: team licences and negotiated contracts can include clauses that alter standard cancellation or refund terms.
Billing cycles, proration and refunds specific to Sales Navigator
Typical billing options are monthly and annual. Annual billing usually gives a lower effective monthly cost but increases the financial commitment. Proration rules vary: cancelling mid-cycle commonly leaves access until period end but does not always trigger a pro rata refund under standard terms.
LinkedIn’s published policy states Premium subscriptions may be refundable within a short window after a charge and subject to usage considerations. For purchases handled by third-party app stores the external platform’s refund rules take precedence. Keep this allocation of responsibility in mind when assessing recovery options.
Pricing snapshot and plan comparison
| Plan | Typical scope | Approximate AU pricing |
|---|---|---|
| Core (individual) | Advanced search, InMail credits, lead recommendations | A$129.99/month (approx) |
| Advanced (team) | Team features, account lists, CRM sync | A$215/month per seat (approx) |
| Advanced Plus / enterprise | Custom quoting, large-scale entitlements and support | Varies - enterprise quote |
These AU figures are approximate regional pricing reported by market observers and should be treated as indicative rather than contractual. Regional taxation and negotiated discounts for volume or term length change effective cost.
Alternatives and opportunity cost comparison
| Option | Primary value | Typical annual cost |
|---|---|---|
| Sales Navigator (annual) | Comprehensive LinkedIn prospecting | A$1,319 - A$2,039/seat (approx) |
| Lower-tier LinkedIn Premium | General network visibility and limited search | A$400 - A$800/year (approx) |
| CRM + data enrichment | Integrated pipeline and contact management | Varies by vendor |
From a financial viewpoint, calculate expected pipeline value per seat against the subscription cost. If annual subscription cost exceeds the attributable revenue or time-savings, cancellation or downgrading is a rational optimisation.
Documentation checklist
- Subscription record: plan name, purchase date, billing cycle and transaction amounts.
- Receipts: copies of invoices and credit card/bank statement entries showing charges.
- Trial evidence: start and end dates for any free trial period.
- Usage notes: whether premium features were used between purchase and refund request.
- Admin details: purchaser admin identity for team licences and any contract or purchase order numbers.
What to expect when you request a refund or dispute a charge
Expect an eligibility check that considers purchase date, usage of premium features and purchase channel. Refund windows are short for Premium-type products; prompt action increases the chance of success.
For purchases routed through mobile app stores, the app store’s refund process typically applies and may impose separate deadlines or restrictions. Keep records of the store receipt and the original card used for the charge.
Disputes and chargebacks: financial and timing considerations
From a financial risk perspective, chargebacks are a last resort. Card issuer disputes can reverse a charge but may trigger vendor pushback and require detailed documentation. Consider potential impacts on future access, account standing and any contractual obligations if you pursue a chargeback.
Prepare a concise timeline and transaction evidence before contacting your payment provider. Timeliness matters: card networks and banks impose strict windows for lodging disputes.
Practical negotiation levers
If the subscription was purchased under a negotiated contract, review terms for minimum commitments, renewal periods and early-termination fees. For direct or small-business purchases, a clearly documented request submitted promptly increases the likelihood of a discretionary refund.
When seeking relief, emphasise objective facts: minimal premium usage within the refund window and prompt request after noticing the charge. Keep exchanges factual and attach supporting invoice and transaction documentation.
Address
- Address: Se 1 L 5 95 Pitt St - Sydney NSW 2000 - Australia
What to do after cancelling Sales Navigator
Monitor your statements for at least two billing cycles after cancellation to confirm the subscription did not renew and to detect any unexpected charges.
Reallocate the cancelled subscription budget. Consider trialling lower-cost alternatives or reallocating funds to targeted advertising or CRM improvements that can be tracked to pipeline outcomes.
From a financial optimisation perspective, run a 90-day check: compare new lead volume and conversion rates against the prior period to verify the cancellation improved net returns.
Keep your documentation accessible for at least 12 months in case of delayed billing questions or bank disputes. If you evaluate reactivation later, compare current regional pricing and any promotional offers against the cost you previously paid before committing to a new term.
If you need support on the next steps for budgeting, contract review or assessing alternatives, prepare the documentation checklist above and prioritise metrics: cost per qualified lead and conversion rate. These metrics will guide whether to reinstate, downgrade or substitute Sales Navigator with other acquisition channels.