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Cancel SCANGUARD
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Cancellation service #1 in Australia
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Scanguard service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
How to Cancel Scanguard: Complete Guide
What is Scanguard
Scanguard is a consumer-focused security subscription that bundles antivirus scanning, web protection and optional add-ons such as a VPN and device coverage. It sells recurring licences on multiple term lengths: monthly, quarterly, annual and biannual options are referenced across its terms and help pages. The company uses auto-renewal billing and treats add-on services as separate billable items that may renew independently of the core subscription.
From a product perspective, Scanguard positions itself as a continuous protection service with device optimisation and identity tools as optional extras. Its terms and help centre describe refund windows tied to the billing term and explain that each subscription and add-on is treated as a separate billing agreement.
Why people cancel
From a financial perspective, cancellations are usually driven by one or more of the following: recurring cost that no longer fits the household budget, perception of poor value compared with alternatives, duplicate or unexpected charges, or simply no longer needing protection on a device.
Considering that many antivirus offerings use promotional pricing for the first term, the common financial trigger is the renewal at a higher non-discounted rate. Consumers also report billing surprises when add-ons renew separately, increasing the total monthly or annual outlay.
How cancellations typically work for Scanguard
Analysis: Scanguard’s contractual framework links refund eligibility to the timing of your request relative to the billing date. Refund windows stated in the company terms are: requests within 30 days of purchase or renewal for annual and biannual plans, and within 14 days for monthly or quarterly plans. Refunds are issued only when a termination and refund request is made within those timeframes and in accordance with the agreement.
Billing and access: Scanguard treats each subscription as a billed service. If billed monthly, the terms indicate charges are calculated in full month increments. The company also explains that where auto-renewal is enabled, services continue until the end of the paid term and value-added services may be restricted soon after termination of the billing relationship.
What users report
Customer feedback found on public review sites is mixed: many users rate the software positively for detection and features, while an identifiable subset reports issues with billing, add-on charges and delays when seeking refunds. Several reviewers describe unexpected renewals and difficulty securing prompt refunds, while others report straightforward refunds when requests are made within stated windows.
Recurring issues and practical takeaways
Recurring reports include upselling attempts at or after cancellation and reports of duplicate charges or add-on renewals that increase the billed amount. Where disputes occur, reviewers advise keeping complete transaction records and noting the exact renewal date. These real-user experiences point to two practical takeaways: track all active services tied to the account, and act quickly if you believe a charge is incorrect or outside the refund window.
Timing, notice periods and refund rules to expect
Notice periods: The critical deadlines for Scanguard are the refund windows: 30 days for 12- or 24-month renewals, and 14 days for monthly or quarterly renewals. Requests made after those windows generally do not meet the company’s stated refund eligibility.
Proration and unused time: Scanguard’s terms indicate billing increments are whole-period based for monthly billing, which suggests proration for partial periods is not guaranteed. In practice this means if a plan bills by full-month increments you should expect access to continue for the paid period rather than an immediate pro rata credit.
Cooling-off and consumer law: Digital subscriptions can carry limited cooling-off entitlements under specific circumstances, but Australian consumer guarantees remain relevant where a service is faulty or materially not as described. Remedies under consumer law can supersede contractual refund rules if there is a major failure or misleading conduct. Keep the statutory remedies in mind when an advertised feature is missing or the service is defective.
Documentation checklist
- Proof of purchase: receipt or invoice showing date, amount and payment method.
- Transaction details: last 4 digits of the card or payment reference and the transaction date.
- Renewal notice: copies or screenshots of any renewal email or notification, if available.
- Service details: plan term (monthly, quarterly, annual, biannual) and list of active add-ons.
- Terms snapshot: a short record of the relevant refund window quoted in the provider terms.
- Bank/card statements: redacted statement lines showing the charge you are disputing.
- Communication log: dates and brief notes of every interaction you have about the charge or refund request.
Tables: plans and comparison
| Plan type | Typical billing cycle | Typical AU price | Refund window | Notes |
|---|---|---|---|---|
| Monthly | 1 month | Varies | 14 days | Charged in full month increments; add-ons billed separately. |
| Quarterly | 3 months | Varies | 14 days | Refund eligibility same as monthly for short-term plans. |
| Annual | 12 months | Varies | 30 days | Promotional first-term pricing may renew at a higher non-discounted rate. |
| Biannual | 24 months | Varies | 30 days | Longer term with extended refund window similar to annual plans. |
Note: Scanguard lists the refund timeframes and explains that each subscription and add-on is treated separately for billing and refunds. Use these lines to match your documentation to the product terms.
| Aspect | Scanguard (typical) | Typical competitor pattern |
|---|---|---|
| Auto-renewal handling | Auto-renewal with renewal reminders and separate add-on renewals | Auto-renewal common; reminders vary by provider |
| Refund window | 14 days monthly/quarterly, 30 days annual/biannual | Varies: many offer 14-30 day money-back guarantees |
| Proration | Full period billing behaviour for monthly plans | Some providers prorate, others do not |
| Common billing complaints | Unexpected add-on charges, duplicate renewals, refund delays reported | Similar complaints across the sector |
Disputes, chargebacks and timelines
From a financial optimisation viewpoint, a dispute or chargeback is an escalation path when a merchant remedy is not forthcoming. Payment providers and card issuers have varying claim windows; acting swiftly increases the chance of a favourable outcome.
Prepare the documentation checklist above and submit it to your payment provider if you pursue a dispute. Expect the process to take several weeks; banks commonly request the merchant’s response time before deciding. Keep copies of everything you submit.
Practical financial recommendations before you cancel
Analyse costs: compare the upcoming renewal amount against the value you actually use. If the renewal price is materially higher than the first-term price, calculate the annualised cost per device to determine if switching saves you money.
Assess add-ons: add-on services such as VPN or unlimited device bundles can materially increase the bill. Treat each add-on as a separate decision and weigh its incremental cost against alternative single-purpose providers.
How refunds are handled and timelines to expect
Scanguard’s published policy ties refunds to the stated windows and requires termination before a refund is approved. Public reports from customers show mixed refund experience: some refunds are processed promptly while others report delays or additional follow-up. This variability suggests preparing full documentation and acting within the specified deadlines to maximise chances of a timely refund.
Address
- Address: Scanguard Parklands Business Park Larch House - PO7 6XP Denmead
What to do after cancelling Scanguard
Monitor billing statements for at least two renewal cycles to confirm no unexpected charges reappear. Regularly review your payment method statements for line items that reference the merchant or add-ons.
Reallocate budget: if the subscription saved less than expected, redirect that freed budget to an alternative security tool or to a dedicated savings buffer. From a financial planning perspective, treat recurring subscriptions the same as any recurring fixed cost: list, rank by value and consider trimming the lowest-value items first.
Keep your records for at least 12 months: store a copy of the refund confirmation, transaction lines and the terms snapshot. If a dispute becomes protracted, these records are the primary evidence payment providers and consumer agencies will request.
Consider alternatives and re-evaluate annually. When the protection need changes, re-check the market for competitive pricing and trial periods that allow you to test value before committing to another recurring cost.