Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Shutterstock
L 3 1049 Victoria Rd
2114 West Ryde
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Shutterstock service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
How to Cancel Shutterstock: Easy Method
What is Shutterstock
Shutterstock is a commercial stock content platform that licences royalty-free images, vectors, video clips and music for creative and commercial use. It offers single-purchase packs, recurring subscriptions and team/enterprise arrangements that differ by download allotment, licence scope and billing cadence.
The service provides three broad purchase models: on-demand packs with a limited number of downloads valid for a fixed period, month-to-month subscriptions, and annual-commitment subscriptions that may be billed monthly or paid upfront. Annual commitment plans commonly include a discounted effective monthly rate in exchange for a 12-month obligation. These plan types and their billing behaviours are described on Shutterstock’s official pricing and help pages.
Subscription plans and indicative AU pricing
Shutterstock lists plan tiers and prices in US dollars on its pricing pages. For Australian readers the table below shows common plan categories and an approximate conversion to AUD based on a recent mid-market rate; treat converted amounts as approximate and indicative only. The official terms on cancellation and renewal should be consulted for plan-specific obligations.
| Plan type | Typical allotment | Billing model | Typical price (approx A$) |
|---|---|---|---|
| Entry subscription | 10 downloads per month | Monthly or annual commitment billed monthly | A$43.40/month (approx) |
| Mid-tier subscription | 50 downloads per month | Monthly or annual commitment | A$148.50/month (approx) |
| High-volume subscription | 350 - 750 downloads per month | Monthly or annual commitment | Varies |
| On-demand packs | 2, 5 or 25 downloads (1-year validity) | One-off purchase | Varies |
Notes: amounts above are converted from USD list prices and rounded; official checkout pricing may be presented in local currency or include taxes. Always treat these figures as indicative.
How cancellations typically work for Shutterstock
Framework: subscription contracts set out the billing cycle, automatic renewal and any early-termination consequences. Shutterstock distinguishes between month-to-month plans, annual commitments paid upfront, and annual commitments billed monthly; the cancellation consequences differ by type.
Automatic renewal and billing timing: recurring subscriptions are designed to renew automatically; monthly renewals are charged roughly 12 hours before the anniversary of the billing date. This affects when a cancellation can prevent the next charge.
Annual commitment early termination: Shutterstock’s public terms state that annual commitment plans cancelled before the end of the 12-month term incur a cancellation fee equal to 50% of the remaining subscription cost. After payment of that fee the subscriber typically retains access for half of the remaining months and the corresponding download allotments. This is a contractual mechanism that substitutes pro rata refunding in favour of a defined termination charge and phased access.
Proration and unused downloads: subscription downloads generally do not roll over between months; unused monthly allotments are forfeited at month end. On-demand pack downloads have a fixed validity period (commonly 12 months).
Customer experiences with cancellation
What users report
Source synthesis: public reviews and forum posts show recurring consumer reports about unexpected renewals, confusion over whether a plan was month-to-month or annual, and frustration at the perceived difficulty of stopping automatic charges. Some reviewers specifically mention being surprised by an annual commitment that they did not appreciate at sign-up.
Representative paraphrase: reviewers have written that they were charged after a short trial-like period and that cancellation consequences (including the half-of-remaining-fee) felt punitive or insufficiently prominent in the purchase flow. Others note positive experiences where refunds or plan adjustments were eventually provided.
Recurring issues and practical takeaways
Common issues: (a) ambiguous sign-up language about annual commitments, (b) timing of renewals relative to billing clocks, and (c) disputes about whether an early termination fee applies. Consumers also report inconsistent experiences with receiving confirmation of plan status and billing adjustments.
Takeaways: verify the explicit term that applies to the plan you purchased, track the precise billing date shown on statements, and cross-check the product’s cancellation fee rules against the plan type. The Shutterstock help pages explicitly describe where cancellation fees apply and how remaining access is handled for annual commitment plans.
Contractual mechanics and legal context
Contract law view: subscription agreements are typically standard-form contracts; under consumer protection law regulators scrutinise whether renewal and termination clauses are sufficiently transparent and not unfair. The Australian regulator has pursued cases where automatic-renewal terms or the way options are presented were found to be misleading or inadequately disclosed. This regulatory context matters when assessing whether a cancellation fee or renewal practice is enforceable in a particular dispute.
Implication for Shutterstock subscribers: contractual rights derive from the subscription terms you accepted, but regulatory principles mean that obscured or misleading representations about renewal and fees may attract regulatory attention and can be relevant in disputes. Keep factual records that demonstrate what was shown or told to you at the time of purchase.
Documentation checklist
- Plan identifier: record the exact plan name, tier and stated commitment length.
- Transaction evidence: keep the purchase receipt and bank/statement entries showing amounts and dates.
- Terms snapshot: save or print the relevant terms and any on-screen offer text you relied upon.
- Billing date: note the monthly renewal date and any time-of-day references that affect charge timing.
- Communication record: list dates and brief content of any correspondence or confirmations received.
What to expect with refunds, disputes and chargebacks
Refund rules: Shutterstock’s public materials distinguish between plan types: month-to-month and annual upfront payments are generally eligible for cancellation without an early termination fee; annual commitments billed monthly carry the 50% remaining-cost charge if cancelled early. These are contractual entitlements, not statutory refunds.
Disputes and banks: if a charge is unauthorised, cardholders may raise a dispute with their card issuer under the issuer’s chargeback scheme; banks assess each claim on its merits and may require supporting documentation. A chargeback is separate from a contractual refund and may have time limits set by the issuer.
Regulatory complaints: where disclosure or conduct appears misleading or unfair, lodging a complaint with the relevant consumer authority is an available pathway; regulators have intervened where auto-renewal flows or fees were not adequately disclosed. Include factual evidence when you file.
Tables: features and obligations comparison
| Product type | Main feature | Typical cancellation consequence |
|---|---|---|
| On-demand pack | Prepaid credits, 12-month validity | No cancellation fee at term end; unused credits expire at end of validity |
| Month-to-month subscription | Recurring monthly allotment, no annual commitment | Can end without early termination fee at the end of billing period |
| Annual commitment (billed monthly) | Discounted monthly rate for 12-month commitment | Early termination fee equal to 50% of remaining subscription cost; retained access for half of remaining months after fee payment |
Practical dispute steps and evidence strategy
Framework: construct a short factual timeline, attach transaction records and terms, and note the precise date and amount of any disputed charge. Evidence that shows the plan type and the date of renewal is often decisive in contractual and payment disputes.
When escalating: present the evidence in chronological order, quantify the amount in dispute, and identify the contractual clause you rely upon or contest. If you assert that the terms were not adequately disclosed, point to specific on-screen text or the absence of a clear notice at the time of purchase.
Address
- Address: L 3 1049 Victoria Rd West Ryde - 2114 AUSTRALIA
What to do after cancelling Shutterstock
Actions to take: monitor your bank and card statements for at least two subsequent billing cycles to confirm no further charges appear. Retain the documentation checklist items above and be ready to provide them in any refund or dispute process.
If a charge appears which you do not accept, consider both a contractual complaint and, if warranted, a payment dispute with your card issuer. Keep copies of any regulator or dispute reference numbers you receive. Furthermore, consider whether the facts raise a disclosure or unfair-contract concern under consumer law and, if so, file a formal complaint with the relevant regulator.
Next steps: preserve records, calculate the financial exposure under the plan’s stated termination formula, and decide whether to pursue a contractual remedy, a bank dispute or a regulator complaint based on the strength of the documentary evidence.