Servicio de cancelación N°1 en Australia
Señora, Señor,
Le notifico mediante la presente mi decisión de poner fin al contrato relativo al servicio Solidworks.
Esta notificación constituye una voluntad firme, clara e inequívoca de cancelar el contrato, con efecto en la primera fecha posible o de conformidad con el plazo contractual aplicable.
Le ruego tome todas las medidas útiles para:
– cesar toda facturación a partir de la fecha efectiva de cancelación;
– confirmarme por escrito la buena toma en cuenta de la presente solicitud;
– y, en su caso, transmitirme el recuento final o la confirmación de saldo.
La presente cancelación le es dirigida por e-correo certificado. El envío, el sellado de tiempo y la integridad del contenido están establecidos, lo que lo convierte en un escrito probatorio que responde a las exigencias de la prueba electrónica. Por lo tanto, dispone de todos los elementos necesarios para proceder al tratamiento regular de esta cancelación, de conformidad con los principios aplicables en materia de notificación escrita y libertad contractual.
De conformidad con las reglas relativas a la protección de datos personales, le solicito también:
– suprimir el conjunto de mis datos no necesarios para sus obligaciones legales o contables;
– cerrar todo espacio personal asociado;
– y confirmarme el borrado efectivo de los datos según los derechos aplicables en materia de protección de la vida privada.
Conservo una copia íntegra de esta notificación así como la prueba de envío.
How to Cancel Solidworks: Complete Guide
What is Solidworks
Solidworks is a professional 3D CAD and product development platform that combines desktop modelling with cloud collaboration and data management. The offering includes named-user subscriptions, cloud-connected 3DEXPERIENCE plans and traditional installed licences with subscription services for updates and support. Official product pages list multiple design tiers and a short money-back window for new subscribers, while local resellers commonly sell annual named-user subscriptions priced for local markets.
How Solidworks subscriptions typically work
Solidworks sells licensed access to design packages under several tiers and delivery models: desktop-installed packages with subscription services and cloud-connected 3DEXPERIENCE named-user subscriptions. The official site shows US list prices for tiers and a documented 15 day money back policy for qualifying purchases. Local resellers quote annual AU prices for 3DEXPERIENCE licences; one reseller lists a single-user yearly Standard subscription at A$5,424.
Billing for Solidworks is most often recurring on an annual or quarterly cadence for named-user subscriptions. Contracts or purchase terms can include renewal clauses, automatic renewal language, or minimum term requirements when acquired through a value-added reseller. This affects eligibility for refunds, proration and cooling-off remedies.
| Plan | Delivery model | AU price example |
|---|---|---|
| 3DEXPERIENCE Solidworks Standard - named user | Cloud-connected subscription | A$5,424 (reseller listing) or Varies |
| Solidworks Design Standard / Professional / Premium | Installed licence with subscription services | Local pricing varies - listed in cart or via reseller |
Customer experiences with Solidworks cancellation
What users report
Public reviews and forum posts show a mix of practical complaints and isolated positive notes related to support. Several posts on review platforms describe frustration with refund refusals outside of short money-back windows. Others report difficulty locating renewal or cancellation controls and concerns about automatic renewals charging before a planned cancellation date.
Recurring issues and practical takeaways
Reports commonly identify these patterns: limited refund windows (eg the 15 day policy for new purchases), inconsistent communication when purchases are via resellers, and unclear renewal timing that can lead to an unexpected charge. Users advise documenting dates, keeping receipts and checking reseller terms closely.
What to check in your Solidworks agreement
Look for specific clauses that affect cancellation rights for your Solidworks licence: renewal timing, minimum term obligations, refund windows and whether purchase was direct or through a reseller. This determines practical options such as prorated refunds or denial of refunds for renewals.
- Renewal clause: note when automatic renewal triggers and any notice period.
- Refund window: identify any explicit money-back or cooling-off period and its length.
- Reseller terms: reseller-sold licences may be governed by reseller contracts, not only the vendor terms.
- Licence type: distinguish between named-user cloud subscriptions and installed licences with subscription services.
Financial effects and billing mechanics for Solidworks
Proration is not uniformly applied: some Solidworks arrangements offer no refund for partial periods on renewal, while the official offering references a short initial money-back period for qualifying purchases. Renewals billed as new annual periods are frequently non-refundable unless explicitly stated otherwise.
If you bought through a reseller, invoicing terms and tax treatment may differ and affect refund handling. Keep transaction records and invoices when assessing financial remedies.
| Issue | How it appears with Solidworks |
|---|---|
| Refund on early cancellation | Often restricted to a limited initial window; renewals commonly non-refundable. |
| Proration for unused time | May not be provided for annual renewals unless contract states otherwise. |
| Data access after licence expiry | Access can be restricted after licence expiry; retrieving files may require an active licence or support assistance. |
Legal rights relevant to Solidworks subscriptions
Consumer guarantees and unfair contract protections can apply to software bought for personal use. For business purchases, contract law and the reseller agreement matter more. This means Solidworks purchasers should compare the vendor or reseller terms against statutory guarantees and get independent advice if compliance is unclear.
For Solidworks specifically, the immediately relevant facts are the documented refund window and whether the purchase route changed the applicable terms. Use those facts when evaluating remedies.
Documentation checklist for Solidworks
- Purchase invoice - keep the original invoice or receipt showing plan, date and amount.
- Terms and conditions - save the copy of the vendor or reseller terms associated with your purchase.
- Licence ID or serial - record any licence or subscription identifier assigned to you.
- Payment records - bank or card statements showing charge dates and amounts.
- Supporting correspondence - keep dated notes of any interactions related to your purchase or refund request.
Disputes, refunds and chargebacks for Solidworks
If you believe a charge is incorrect for a Solidworks subscription, first review the billing and contract terms to confirm whether a charge falls within a stated refund or renewal policy. Documentation above will be essential if escalation is necessary.
Dispute avenues include formally raising the issue with the vendor or reseller under the contract terms and, where applicable, lodging a complaint with consumer protection authorities or seeking a chargeback through your payment provider if the charge is unauthorised or inconsistent with contract terms. Keep records of all attempts to resolve the issue.
Common pitfalls when cancelling Solidworks
- Assuming renewals are refundable - many users report renewals were non-refundable except within a short initial window.
- Missing renewal timing - renewal charges may post earlier than expected; note exact renewal dates in your documents.
- Reseller confusion - reseller terms can override or modify vendor practices; confirm which contract governs your licence.
- Data access - losing access to files after licence expiry can complicate the transition; export or archive important data while you still have access.
Practical decisions before you cancel Solidworks
Decide whether you need continued access for projects, whether a downgrade or pause would meet your needs, and whether a switch to an alternative CAD tool is appropriate given cost and functionality. Compare local pricing and support availability for alternatives when assessing next moves.
Alternatives and comparison to Solidworks
| Product | Strengths | AU price example |
|---|---|---|
| Solidworks (3DEXPERIENCE) | Industry-standard 3D CAD, tight PLM integration | A$5,424 (example reseller annual price) or Varies |
| Autodesk Fusion 360 | Integrated CAD/CAM/CAE, cloud collaboration | Pricing varies by plan - vendor lists monthly/annual AU rates. |
| Other CAD packages | Lower-cost or specialised alternatives for hobbyists and small teams | Varies by vendor and licence model |
Address
- Address: 250 St Georges Terrace, Perth, WA, AU
What to do after cancelling Solidworks
After cancellation or licence expiry for Solidworks, secure copies of any designs and remove licensed-only plugins or services from active workflows. Confirm any outstanding invoices and monitor your bank or card statements for further charges.
Finally, consider next steps: review alternate CAD options, confirm archival procedures for your files and retain all documentation in case you need to reopen a dispute or request a refund under the original terms. This preserves your options and keeps evidence organised should further action be required.