Cancellation service N°1 in United Kingdom
How to Cancel Soultime: Complete Guide
What is Soultime
Soultime is a Christian-focused meditation and wellbeing app that bundles guided meditations, scripture readings, mood tracking and sleep stories into a subscription product. The publisher positions the app as a paid membership offering monthly, quarterly, annual and lifetime access tiers to unlock the full library of content and features. The company describes the product as a spiritual wellbeing service with a large user base and public endorsements on its marketing pages.
Official terms confirm Soultime offers subscriptions billed on different periodicities (monthly, yearly) and a Lifetime membership option; the app is distributed through major app stores, where in-app price tiers and auto-renew behaviour are disclosed.
| Plan type | Example AU price (as listed in app store) | Notes |
|---|---|---|
| Monthly | A$12.49 / A$9.99 | App store lists multiple monthly tiers; price may vary by promotion or platform. |
| Quarterly | A$28.49 | Quarterly tier shown on app store listings. |
| Annual | A$96.99 | Annual pricing shown; promotional discounts may apply. |
| Lifetime | A$39.99 | Lifetime option appears in app store in-app purchases. |
Customer experience analysis and cancellation feedback
What users report
Public reviews and discussion threads show two consistent themes: strong user satisfaction with the content and recurring difficulty with billing, access and refunds. Many reviewers praise meditations and Bible-centred content, while other users report problems with app performance, unexpected charges or problems restoring paid access.
Several user posts and aggregated review sites record frustration when trying to stop renewals or obtain refunds, and some users report being redirected to payment-platform channels for reimbursement rather than a direct account credit. A few reviewers used phrases indicating difficulty cancelling or getting timely responses.
Recurring issues and practical takeaways
Recurring issues documented by reviewers include: delayed or slow customer replies, app instability that impacts access after payment, and confusion about who controls refunds when purchases are made through an app store. These reports indicate that the subscription is subject to the rules of the payment channel used at purchase as much as Soultime’s own terms.
Practical takeaways from public feedback: maintain clear records of purchase receipts and billing statements; expect app-store or payment-platform policies to be relevant for refunds; and understand that user experience varies by platform and price tier.
How cancellations typically work for Soultime subscriptions
Auto-renewal: Soultime subscriptions distributed through app stores are auto-renewing by default and will continue to renew until a valid cancellation is processed in accordance with the payment channel’s renewal timing rules. The app-store listing discloses that renewals are charged within 24 hours prior to the period end.
Effect of cancellation on access: Standard practice for in-app subscriptions is that cancelling prevents further automatic renewals but does not usually remove access immediately; access commonly continues until the paid period expires. This is consistent with multiple platform billing models and with user reports about continuity of access.
Proration and refunds: Proration for mid-cycle cancellations and automatic pro rata refunds are not guaranteed. Public feedback indicates refunds are handled case-by-case and often routed through the payment provider rather than the publisher. The Soultime terms reserve app and content availability and do not promise automatic refunds for change-of-mind.
Cooling-off rights and consumer guarantees: Under consumer protections for digital content, a statutory “cooling-off” period for immediate digital access is not automatic. Consumer rights relating to misleading conduct, faulty digital content or failure of service remain applicable; where Soultime’s performance is defective, remedies under consumer law may apply. For situation-specific guidance, regulators and independent advisory resources discuss digital subscription rights in relation to app-store distribution.
Common pitfalls and mistakes to avoid
- Assuming refunds are automatic: refunds for digital subscriptions purchased through app platforms are discretionary and commonly require evidence and a platform decision.
- Relying on informal deletion: deleting the app does not stop billing or cancel a subscription; billing is managed by the payment account used for purchase.
- Failing to match receipts to statements: unclear transaction descriptors can delay dispute resolution; reconcile app receipt dates and amount on bank or card statements.
- Waiting too long to act: time limits for disputing unauthorised charges with a bank or card issuer vary; early action preserves options.
- Not checking terms: Soultime’s terms reference the app-store rules and reserve content availability, which affects refund expectations.
Documentation checklist
- Purchase receipt: app-store or payment confirmation showing product, date and amount.
- Billing statement: bank or card statement entry matching the charge.
- Terms snapshot: a dated copy or screenshot of the relevant Soultime terms and the app-store purchase disclosure.
- Activity log: dates you first accessed paid content and dates of any loss of access.
- Correspondence log: short record of any communications with support or platform moderation (dates and brief notes).
| Aspect | Soultime position | What users say |
|---|---|---|
| Subscription types | Monthly / quarterly / annual / lifetime | Multiple price tiers visible in app stores; pricing can vary by store and promotion. |
| Auto-renewal timing | Renewal processed within 24 hours before period end | Users report unexpected renewals when renewal timing was overlooked. |
| Refund practice | No guaranteed automatic refunds in terms; platform rules may apply | Users often redirected to payment platform for refunds and dispute resolution. |
Practical dispute and escalation options tailored to Soultime
When a paid subscription does not match expectations or service access fails, the immediate legal steps are to gather your documentation and to engage the payment channel or card issuer with the evidence. Consequences under consumer protection can apply where there is misleading conduct or a failure to supply the service as described in the terms.
If a payment is unauthorised or continues after you reasonably expected it to stop, card-provider dispute mechanisms and platform purchaser protections can be relevant. Keep records of dates and amounts and be prepared to reference the terms accepted at purchase.
Address
- Address: 42 Newmarket Road, Cambridge, England, CB5 8EP
What to do after cancelling Soultime
Monitor your bank and card statements for at least two billing cycles after cancellation to confirm renewals have ceased. Maintain the documentation checklist and keep copies of receipts and any platform confirmations you receive.
If an unexpected charge appears, use your payment-provider dispute process or purchaser remedy pathways available via the store used at purchase; present receipts, timing details and any relevant terms. Where behaviour suggests misleading conduct or a systemic problem, consider lodging a complaint with national consumer authorities and retain documentary evidence.
Finally, preserve a dated copy of Soultime’s terms and the app-store purchase disclosure that applied at the time you bought the subscription; these documents are central to any rights or remedies you may assert.