Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Spreeder
Level 5, 1 Moore Street
2601 Canberra
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Spreeder service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
How to Cancel Spreeder: Complete Guide
What is Spreeder
Spreeder is a speed‑reading platform developed and sold by eReflect that offers a cloud reader, apps for iOS and Android, desktop versions and a range of learning modules and e‑books. The product is marketed as Spreeder VIP with multi‑device access, progress analytics, vocabulary tools and bundled courses; the vendor promotes multi‑user access under a single subscription and occasional lifetime offers. This description reflects the official product presentation and the stated 12‑month refund guarantee on the Spreeder site.
Customer experiences with cancelling Spreeder
What users report
Public reviews show mixed experiences. The official app listing has positive ratings for functionality and features, while independent review platforms include a small number of strong negative reports about difficulties with account changes and refunds.
Recurring issues and practical takeaways
Common themes from user feedback include confusion over which channel processed the charge, uncertainty about entitlement to refunds when a purchase came through an app store, and occasional account management glitches reported by a minority of reviewers. These reports point to two practical takeaways: confirm the purchase channel and retain clear records of the transaction and billing cycle.
How Spreeder subscriptions and refunds work
Spreeder publishes a generous refund policy that offers a full refund up to 365 days after purchase for customers who are not satisfied. This long guarantee is a notable service feature that affects refund eligibility and timing.
Spreeder is available as an in‑app purchase on storefronts where an in‑app product called Spreeder VIP appears; one storefront listing shows a Spreeder VIP price of A$9.99 for the in‑app purchase option. Pricing and promotions may vary by channel and by time.
When subscriptions renew they typically follow a billing cycle (monthly or annual). Proration, partial refunds and continuing access for the remainder of a paid period depend on the terms tied to the original purchase and the vendor’s refund policy. For Spreeder, plan types (monthly, annual, lifetime promotions) influence whether a refund is treated as a full refund under the 365‑day guarantee or as subject to other terms.
If a purchase was processed through a platform’s in‑app billing system, that platform’s rules about in‑app purchases affect who can authorise refunds. Independent guidance on in‑app purchases shows that platform policies often determine refund handling for purchases made within an app. This means purchase channel matters for timeliness and outcome.
Practical steps to prepare before cancelling Spreeder
This section focuses on what you can do to protect your rights and evidence; it does not provide operational cancellation steps. First, identify exactly what you purchased (plan type, date, price and purchase channel). Second, check whether the purchase falls within the Spreeder 365‑day refund window.
Third, reconcile bank or card statements against the vendor’s billed amount and billing cycle. Fourth, note any trial periods or promotional pricing and whether renewal occurred at the standard rate. Finally, assemble documentation listed in the checklist below so you can present clear evidence if you need to seek a refund, escalate a dispute or consult consumer protection channels.
Documentation checklist for cancelling Spreeder
- Proof of purchase: transaction date, amount (A$), invoice or order ID.
- Plan details: subscription type (monthly, annual, lifetime promotion) and number of user licences.
- Billing history: statements showing recurring charges and renewal dates.
- Evidence of product issues: screenshots or notes that show missing advertised features or technical failures.
- Refund eligibility note: date of purchase to check against the 365‑day guarantee.
- Communication log: timestamps and summaries of all communications you initiated and any responses received.
Common pitfalls when cancelling Spreeder
Be aware of repeated patterns reported by other users: unclear ownership of the subscription when family licences are involved, unexpected renewals after promotional trials, and confusing purchase channels that make it hard to identify who billed you. These are the issues that most often delay resolution.
Another frequent trap is assuming the vendor can process refunds for purchases made through a third‑party platform. If a purchase was processed through an app store, that platform’s policies often govern refunds and may limit direct developer intervention. This distinction can materially affect expected remedies.
How consumer guarantees apply to Spreeder purchases
Consumer guarantee law covers digital content and subscriptions when the product is not as described or is faulty. This means that, for Spreeder, if the service fails to deliver promised features or is significantly different from the description, a remedy may be available under consumer law.
This does not create a universal right to a change‑of‑mind refund for digital subscriptions, but it does mean that the vendor cannot lawfully exclude consumer guarantee rights for faulty or misrepresented digital content. For Spreeder users, that legal protection supplements the vendor’s own 365‑day guarantee.
What to expect during the refund or dispute process for Spreeder
Expect a short verification phase where the vendor or the payment platform will check purchase details and dates. For Spreeder purchases on the vendor’s own channels the published 365‑day guarantee applies; evidence of the original transaction will speed assessment.
If the charge originated through an app storefront, resolution timelines and the available remedies may be subject to that platform’s processes. For disputed payments, financial institutions have procedures for reviewing chargebacks and may ask for the documentation listed earlier. Maintain a concise chronological record of events and evidence.
Address
- Address: Ereflect Pty Ltd Level 5, 1 Moore Street, Canberra ACT 2601
Pricing and plan comparison for Spreeder
| Purchase channel | Typical plan or offer | Price (example) | Notes |
|---|---|---|---|
| Spreeder website | Monthly, annual, lifetime promotions | Varies | Vendor advertises a 365‑day refund guarantee and occasional lifetime deals; site pricing can change with promotions. |
| App storefronts | Spreeder VIP (in‑app) | A$9.99 (example shown on an app listing) | In‑app purchase price shown on storefronts; actual price may vary by region and time. |
Comparison of purchase channels and refund responsibility for Spreeder
| Channel | Who handles billing | Typical refund implications |
|---|---|---|
| Direct purchase on Spreeder site | Vendor (eReflect) | Vendor’s 365‑day guarantee applicable; vendor controls refunds and account changes. |
| In‑app purchase via app store | Platform (app store) | Platform policies often govern refunds; developer support may be limited for billing actions. |
What to do if you do not receive a refund for Spreeder
Start by assembling the documentation checklist and noting the dates of charges and any correspondence. If a refund is refused and you believe consumer guarantee rights apply, consider lodging a formal dispute with your payment provider and, if needed, seek advice from a consumer protection body about escalation options.
Where charges were processed through a platform and resolution stalls, the platform’s dispute and review channels are often a necessary route for resolution; documentary evidence will determine speed and outcome. Keep records of all steps you take to preserve your options.
What to do after cancelling Spreeder
After cancellation, review your bank or card statements for at least two billing cycles to confirm no unexpected renewals. Retain all documents and correspondence for at least 12 months given the vendor’s 365‑day guarantee.
If you continue to see charges, escalate using the evidence you collected and check whether consumer guarantee protections apply to the situation. Consider contacting a financial dispute service if you need formal intervention. This approach preserves your consumer rights and keeps remedies available.