Cancellation service #1 in Singapore
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Supabase service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
How to Cancel Supabase: Complete Guide
What is Supabase
Supabase is an open source backend-as-a-service that provides a hosted Postgres database, authentication, storage, realtime and edge functions so developers can build production applications without managing servers. It combines managed infrastructure with developer tooling to replace or complement a traditional cloud database stack.
The official pricing and docs show a Free tier plus paid tiers that provide higher quotas, dedicated compute sizing and enterprise features; compute is billed separately and many usage items are metered.
Subscription plans and approximate AUD pricing for Supabase
The official site lists the Free, Pro, Team and Enterprise plans with USD list prices and variable compute add-ons. Below are commonly referenced plan entry prices converted to AUD and marked as approx to reflect exchange-rate variability. Use these figures only as quick references when planning.
| Plan | Typical entry price | Key included items |
|---|---|---|
| Free | A$0 | Basic quotas: limited DB size, MAU caps, community support |
| Pro | A$37.50 approx | Higher MAU quota, larger storage/egress, email support, daily backups (entry-level estimate) |
| Team | A$900 approx | SSO, SOC2, extended backups, priority support and SLAs |
| Enterprise | Varies | Custom SLAs, dedicated support, BYO cloud and negotiated pricing |
How cancellations typically work for Supabase subscriptions
Supabase bills organizations rather than individual projects, and charges often combine a flat plan fee plus variable usage and compute costs. Expect billing to be organised on a monthly cycle with usage overages added to invoices.
According to the billing FAQ, when an organization is downgraded or cancelled, Supabase issues credits for unused time which remain on the account and can be used later; the docs also state that unused credits are not refundable under their Terms of Service. This means monetary refunds for unused time are not standard practice.
Compute add-ons are billed hourly and storage/egress/MAU over-usage are metered; you should therefore expect a final invoice that may include unbilled usage from the most recent billing cycle after a cancellation.
Customer experience with Supabase cancellations
What users report
Public feedback gathered from community forums and social channels shows a mix of experiences. Common praise relates to easy feature access and scale options, while complaints often concern billing clarity and support response times for paid plans that are not Team or Enterprise.
Some users report delays resolving incorrect charges, occasional double billing, and cases where a payment dispute led to account changes or projects being paused. Community threads describe frustration when support prioritisation delays resolution for Pro customers compared with Team or Enterprise SLAs.
Recurring issues and practical takeaways
Users repeatedly note three practical themes: monitor usage continuously, understand that credits rather than cash refunds are commonly used, and expect slower response times for billing queries unless the organisation has an SLA. Take these points into account when deciding timing for plan changes.
Documentation checklist for cancelling Supabase
- Billing period end date: note the invoice/billing cycle cut-off so you know when charges stop accruing.
- Invoice numbers: keep copies of the last invoices and any charge references.
- Usage reports: export or snapshot storage, egress and MAU reports for the period you will stop paying.
- Compute sizing history: record active compute instances and hourly usage for potential post-cancellation charges.
- Credits balance: document any account credits shown in billing records.
- Support tickets: keep ticket IDs and thread summaries for any billing correspondence.
Proration, refunds and what to expect from Supabase billing
Supabase prorates compute because compute instances are billed hourly, so charges tied to compute may stop shortly after resources are stopped, but monthly plan fees and usage overages can still appear on a final invoice.
The billing FAQ indicates credits for unused time are the default remedy for downgrades or cancellations and that cash refunds for unused credits are not provided as a general rule. Keep this in mind when timing a cancellation relative to a billing cycle.
Disputes, chargebacks and supplier reactions specific to Supabase
Community reports show that opening a payment dispute or chargeback can trigger account actions such as removed payment methods, downgraded plans or paused projects while the provider investigates. These measures are sometimes framed by providers as anti-abuse protections.
If you consider a dispute, be aware that it can prolong access disruptions; documenting usage and invoices beforehand reduces ambiguity in dispute handling. Expect a provider to ask for invoice details and timelines during any investigation.
Common pitfalls and mistakes to avoid with Supabase
- 1. Failing to check organization-level billing - remember billing applies at the organization level and affects all projects.
- 2. Ignoring compute and add-ons - extra compute or disk add-ons are billed independently and can create large post-cancellation invoices.
- 3. Assuming cash refunds are available - unused credits are typically non-refundable per the provider's policy.
- 4. Not keeping evidence - weak documentation makes resolving incorrect charges slower and less certain.
- 5. Initiating chargebacks without documentation - disputes can lead to account freezes or removed payment methods while under review.
Practical record keeping and evidence strategy for Supabase
Good evidence shortens disputes. Export invoices and usage summaries, take timestamped screenshots of billing pages, and save any written support acknowledgements or ticket IDs. Keep data exports for services you will stop using so you can restore them elsewhere if needed.
Designate a folder for financial records and ensure at least two independent copies exist: one offline backup and one secure cloud copy. If you have team members with billing access, note who had admin permissions and when changes were made.
Tables comparing Supabase plan features
| Feature | Free | Pro (entry) | Team (entry) |
|---|---|---|---|
| Monthly entry price (approx) | A$0 | A$37.50 approx | A$900 approx |
| Compute | Shared limits | Higher quotas + compute credits | Dedicated options and priority |
| Support | Community | Email / basic | Priority / SLA |
| Backups / logs | Minimal | Daily backups, 7-day logs | Daily backups, 14-28 day logs |
Cost control and quick tactics relevant to Supabase billing
Before stopping payments, review which resources drive overage charges: egress, storage size and MAUs are common culprits. Because compute is billed hourly, reducing instance sizes will affect billable usage quickly.
Where possible, schedule resource reductions so they occur well before a billing cycle cut-off to limit final-month overages. Keep a watch on any add-ons such as log drains or custom domains, which may carry recurring fees.
Short note on consumer rights and Supabase
Under consumer protection laws, rights can depend on whether a service is supplied to a consumer or a business and on contract terms. For Supabase this means remedies may include dispute resolution and reviewing unfair contract terms, but the provider's documented billing policy also governs credits and refunds. Seek local advice if a formal rights-based complaint is necessary.
Address
- Address: 970 Toa Payoh North #07‑04, Singapore 318992, Singapore
What to do after cancelling Supabase
After you stop paying, take immediate steps to secure data and ensure continuity: export databases and files, rotate any credentials that were used by other systems, and confirm third-party integrations have been reconfigured.
Monitor bank and card statements for at least two billing cycles for unexpected post-cancellation charges and retain all invoices and ticket references until any billing windows have closed. If a disputed charge appears, present your documented invoices and usage reports to the billing team as part of the resolution process.
Finally, consider alternatives or self-hosting if you need tighter control over billing and compute costs; compare the cost of managed versus self-hosted options factoring in staff time and operational risk.