How to Cancel Surveymonkey: Complete Guide

What is Surveymonkey

SurveyMonkey is a cloud-based survey creation and data collection platform used for customer feedback, research, employee engagement and event registration. It offers a free Basic tier plus multiple paid plans with increased response limits, advanced question logic, branding and reporting features. The service uses subscription billing with options that include monthly or annual cycles and team licences for multi-user accounts. First, note that plan names and billing terms are described on the official pricing and billing pages, which also explain auto-renew behaviour and response overage charges.

Next, expect two distinct billing flows: purchases made through the platform (billed in the customer’s local currency) and purchases made through mobile storefronts, where the store operator manages the charge. Additionally, SurveyMonkey’s help pages explain that cancelling does not necessarily produce a refund for unused paid time except where required by law.

Subscription plans and price orientation

Below is a compact plan recap based on published plan tiers and representative US-listed prices; local billing is presented in A$ as an approximate conversion for orientation only. Prices and available billing cycles vary by billing country and payment method. Always verify the final A$ amount at checkout.

Keep in mind: the service charges for responses over plan limits and shows the billing currency before you complete checkout. Billing currency is tied to the payment method’s billing country.

How cancellations typically work for Surveymonkey

First, SurveyMonkey subscriptions auto-renew by default; preventing future charges normally involves disabling auto-renew so the plan downgrades at the end of the current paid period. Your paid access usually continues until the end of the paid term. Refunds for unused time are not routinely issued except where local consumer law requires it.

Next, special cases alter the process: accounts purchased through a mobile app store are billed by that store and follow the store’s refund and cancellation rules; team accounts, invoice-based accounts or sales-assisted setups can have different obligations and may require additional handling. Also, HIPAA-enabled or enterprise agreements may include suspension periods or data-retention terms after cancellation.

Notice periods, billing cycles and proration

Most subscriptions are billed on a recurring cycle (monthly or annual). Cancelling auto-renew prevents the next cycle charge but normally does not prorate or refund the remainder of the already-paid cycle. Expect access to paid features to remain active until the paid period ends.

Cooling-off and statutory refund rights

SurveyMonkey’s help documentation notes a 14-day cancellation right for consumers in certain EU jurisdictions; for other regions, including local consumer law rights, refunds may be provided where legally required. If you believe local consumer protection applies to your purchase, document the purchase date and the terms shown at signup.

Customer experiences with cancellation

What users report

Users often report common themes: frustration with unexpected charges or unclear plan limits, disappointment at the lack of routine refunds for unused time, and difficulty getting fast, personalised billing support for invoice or sales-assisted accounts. Multiple review platforms show both positive notes on ease of survey creation and critical notes focused on billing clarity and support responsiveness.

Representative paraphrase from reviewers: “pricing and limitations were not clear until after survey creation” and “support for billing disputes can be slow” are recurring sentiments visible in public reviews. These direct user sentiments are shown on third-party review pages and reflect commonly posted experiences.

Recurring issues and practical takeaways

Most importantly, customers say to confirm the billing currency and renewal date at signup, check whether the purchase was made through a store (which changes who manages refunds), and keep evidence of the plan terms shown when you subscribed. Many also emphasise downloading data and exports before a plan downgrades.

Practical takeaway: if your account is part of a team, or was set up via a sales rep or invoice, expect additional contractual rules; reviewers note these cases sometimes require more time to resolve.

What to prepare before you start any cancellation or dispute

• Record purchase details: merchant name, invoice or receipt reference, payment method, transaction date and billed amount.
• Screenshot plan terms: the plan level, features and any visible refund or trial statements at the point of purchase.
• Note the billing cycle: renewal date and whether billing is monthly or annual.
• Track the channel: whether the charge was billed by the platform or by an app store (store-billed charges follow the store’s rules).
• Export essential data: download reports and response data you may need once the plan downgrades.

Documentation checklist

• Proof of payment: card or bank statement line showing the charge.
• Invoice or receipt: any invoice number or renewal confirmation.
• Terms snapshot: screenshot or PDF of the plan terms at signup.
• Response exports: CSV, PDF or native exports of survey results you need to keep.
• Communication log: dates and brief notes of any support interactions or claim numbers (if any).

Common pitfalls and how to avoid them

• 1. Confusing billing channel - verify whether the charge appears on your card as the platform or an app store; this determines who handles refunds.
• 2. Missing the renewal date - set a local reminder well before the renewal and confirm the cycle length at purchase.
• 3. Assuming proration or refunds - SurveyMonkey’s policy states refunds are generally not automatic for unused time; treat paid periods as non-prorated unless law or explicit policy says otherwise.
• 4. Losing data - export any results you need before downgrade or deletion.
• 5. Team seat confusion - cancelling a team may dissolve seats; clarify seat handling before action.

Disputes, chargebacks and consumer rights relevant to Surveymonkey

First, document facts clearly: date of charge, how it was described on your statement, the plan in place and the renewal date. Next, local consumer law may provide remedies where a business has misrepresented terms or failed to supply a paid service as promised. For SurveyMonkey purchases, the platform’s help pages state refunds are issued when legally required; outside those cases refunds are not routine.

Additionally, charges billed by an app store are governed by that store’s refund and dispute process. If you believe a charge is incorrect, retain records and follow the dispute process available through your payment provider or card issuer, keeping in mind time limits imposed by your bank or card network.

Practical timeline and what to expect after cancelling

After cancellation of auto-renew you should expect that: your account will stay on the paid tier until the current paid period ends, the service will then downgrade to the free Basic tier, and previous charges will not automatically be refunded unless laws require it. These points are explicitly stated in the service’s billing policy.

If your account is part of a managed or invoiced relationship, allow extra time for processing and verify whether outstanding invoices must be settled before a downgrade or closure is permitted.

Address

• Address: SurveyMonkey Europe UC, 70 Sir John Rogerson's Quay, Dublin 2, D02 R296, Ireland

What to do after cancelling Surveymonkey

First, keep clear records: save the final billing statement that shows the cancellation or the date the subscription stops renewing. Next, confirm you exported any survey data and participant lists you need before the account downgrades or is deleted. Most importantly, monitor your bank or card statements for one or two billing cycles to confirm no further charges appear.

Additionally, if you have unresolved billed amounts or believe a charge was incorrect, keep the documentation above and consider contacting your payment provider about dispute time limits. Also, evaluate alternatives and plan migration of critical processes if you relied on premium features. Finally, if your purchase was subject to statutory consumer protections, review the applicable legislation and be prepared to reference the relevant dates and documentation when asserting your rights.