Cancellation service N°1 in Italy
Contract number:
To the attention of:
Cancellation Department – Sweet Home 3D
Via Melzi d’Eril 29
20154 Milan
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Sweet Home 3D service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
How to Cancel Sweet Home 3D: Complete Guide
What is Sweet Home 3D
Sweet Home 3D is a floor‑planning and interior design application that started as an open source project and is distributed for desktop and mobile platforms. The project provides a free desktop download with a basic model and texture set, while the publisher also offers paid bundles and mobile premium features that expand the furniture library and add convenience features. The desktop edition and the paid app/store editions are published and distributed through different channels, which affects bundled content, update delivery and billing arrangements.
Subscription plans and pricing examples
Sweet Home 3D offers multiple premium options on app marketplaces including recurring weekly, monthly and yearly subscriptions plus a lifetime purchase option in some storefronts. Prices vary by store and over time; below are representative AU amounts shown in the App Store listing for the mobile/mac versions. Use these as examples of what premium tiers look like: recurring or one‑off purchases with differing access levels.
| Plan | Billing period | Example AU price | Notes |
|---|---|---|---|
| Weekly premium | Weekly | A$7.99 | Short trial/temporary access |
| Monthly premium | Monthly | A$29.99 | Monthly auto‑renewing |
| Yearly premium | Yearly | A$79.99 | Lower annual cost compared with monthly |
| Lifetime premium | One‑off | A$299.99 | Permanent access on that storefront (where offered) |
Store prices and available offers change; the official download page highlights that paid store builds are bundled with a much larger library of models and textures than the free desktop installer.
How Sweet Home 3D subscriptions typically work
First, premium access generally runs on a recurring billing cycle when sold as a subscription. Most storefront listings state the subscription will auto‑renew unless auto‑renewal is turned off before the renewal window, and that cancelling stops future renewals while preserving access until the paid period ends. These behaviours are reflected in current marketplace descriptions.
Next, refunds for unused time are not routinely provided by many sellers of digital subscriptions. Several storefront notes for Sweet Home 3D indicate the current subscription period remains active after cancellation and that the current period will not be refunded. That is a common model for in‑app subscription billing.
Additionally, how you were billed matters: purchases made via an app marketplace, a platform storefront or a direct purchase route may each have different renewal rules, receipts and refund practices. The downloadable desktop edition is maintained separately from the paid storefront bundles, and those distribution differences are often the root of confusion reported by users.
Customer experiences with cancellation
What users report
Users in public forums report a few recurring patterns: subscription prompts on the mobile build can be persistent, some long‑time or one‑time purchasers have had trouble restoring prior entitlements, and confusion arises when the desktop open source edition differs from the paid storefront editions. One community user wrote that the app repeatedly redirected them to subscription options with every click, expressing frustration at the experience.
Other reports describe account or activation problems when moving to a new device after an older one had a lifetime or one‑off purchase, and users seeking to reinstate a prior purchase sometimes need purchase receipts or proof of the original transaction. Recent threads include restoration issues and mixed experiences with support replies.
Recurring issues and practical takeaways
- Billing route matters: If your premium access came from a storefront bundle, the store's renewal and refund rules will usually govern outcomes.
- Proof is essential: Receipts and purchase IDs are the single best evidence when discussing entitlements or disputing charges.
- Expect continued access for the paid period: Most subscriptions remain active until the end of the billing cycle after cancellation and the seller may not provide refunds for remaining time.
- Restore problems are common: Users who bought lifetime or one‑off licences in older storefronts sometimes experience restoration hiccups when publishers, storefronts or account providers change.
Documentation checklist
- Receipt: App store or payment receipt showing date, amount and transaction ID.
- Billing statement: Screenshot or statement line showing the charge in AUD.
- Subscription dates: Start date, renewal date and next billing date if available.
- Version and platform: App version, OS and whether purchase was on a mobile store, Microsoft store or direct installer.
- Feature list or screenshot: Evidence of premium features or content that accompanied the purchase.
- Problem evidence: Error messages, inability to restore purchase, or other functional faults saved as screenshots or logs.
Proration, refunds and cooling‑off - what to expect
Most marketplaces for Sweet Home 3D describe auto‑renewal and state that cancelling prevents future charges while keeping access until the paid period ends; they also commonly state that the current period will not be refunded. That means proration for partial periods is not guaranteed.
Under Australian consumer law, digital content and services remain subject to consumer guarantees: if digital content is faulty, not as described, or fails to deliver promised core features, remedies such as repair, replacement or refund may apply. However, change of mind is not an automatic ground for refund for digital content once delivered. Traders cannot lawfully contract out of consumer guarantees. If a premium feature advertised with Sweet Home 3D is materially defective or missing, those guarantees could be relevant.
Common pitfalls and how to avoid them
- Mistaking editions: Confusing the free desktop installer with the paid storefront builds can lead to unnecessary cancellations or duplicate purchases; check which edition you have and what content it includes.
- No proof of purchase: Lacking a receipt makes restoration or dispute far harder; always keep payment confirmations.
- Assuming automatic proration: Do not assume you will receive a partial refund for unused subscription time; many sellers do not prorate.
- Delayed action: Waiting until after a renewal appears on your statement makes recovery options narrower; monitor upcoming renewal dates closely.
| Feature | Free desktop installer | Paid storefront subscription / bundle |
|---|---|---|
| Furniture and textures included | Smaller starter set (example: ~100 items and ~26 textures in free installers). | Much larger bundled library (example: ~10,836 furniture pieces and ~423 textures in paid store builds). |
| Update delivery | Manual downloads from the project site for desktop versions. | Automatic updates through the store where available. |
| Licence model | Open source under GNU GPL for the desktop code with separate asset packs. | Subscription, recurring billing or lifetime storefront purchases with added content. |
These differences explain why buyers who expect parity between editions sometimes report surprise when premium content or import features are gated behind a paid storefront bundle.
Disputes, chargebacks and escalation (what to prepare for)
If you believe your purchase breached consumer guarantees or was misrepresented, gather the documentation checklist items above before taking the next step. A clear timeline, receipts and screenshots materially improve the chances of a successful remedy.
Most dispute routes require precise transaction details and dates. Keep records of communications and time stamps. If a seller does not supply the promised functionality, emphasise the functional defect rather than a change of mind when describing the issue.
What to do after cancelling Sweet Home 3D
First, verify the effective end date of your subscription on your billing records and note it in your documentation. Next, export or back up any projects you rely on while you still have premium access. Additionally, take screenshots showing premium features you may lose access to.
Most importantly, monitor your bank and card statements for subsequent renewals and keep your receipts for at least 12 months in case you need to reference them for a dispute or consumer guarantee claim.
If a prior one‑off or lifetime purchase is not being recognised after an app or storefront change, a purchase record and timestamp are the key evidence to have ready when pursuing restoration or a remedy.