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I hereby notify you of my decision to terminate the contract relating to the Tap Scanner Pro service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
How to Cancel Tap Scanner Pro: Easy Method
What is Tap Scanner Pro
Tap Scanner Pro is a mobile and web document-scanning service that offers OCR, PDF export, compression, merge/split and cloud sync as part of tiered subscriptions. The publicly listed product model includes a feature-limited free tier, a paid Pro monthly plan and a business/team plan with per-user billing; the developer documentation advertises a 7-day Pro trial and annual billing options as examples.
In practice the app appears in multiple app stores under similar names and in-app purchase lists vary by storefront and developer listing, which produces differing regional price displays and several in-app purchase price points reported in store pages. Consequently, the route by which a subscription was purchased (direct vendor billing versus app marketplace billing) commonly affects renewal mechanics and refund options.
| Plan | List price (developer USD) | Approx. price in A$ | Notes |
|---|---|---|---|
| Free | $0 | A$0 | Limited daily tasks; watermarking on exports reported |
| Pro (monthly) | $12/month | Approx A$18/month | Unlimited tasks, OCR, priority processing; approx conversion based on recent USD-AUD rates. |
| Pro (annual) | $108/year | Approx A$161/year | Annual billing often offered at a discount to monthly equivalent. |
| Business (per user) | $16/month per user | Approx A$24/month per user | Seat management and SLAs for teams. |
Customer experiences with cancellation
What users report
Public user reviews and complaint aggregators show recurring reports about being charged after trials, difficulty obtaining refunds and confusion when moving between devices or platforms. Many reviewers describe unexpected renewals following a trial period and disputes about trial activation.
Example user feedback includes short consumer complaints such as: "Cancelled before free trial but still charged me fees of it. So bad!" which typify the types of trial/renewal disputes appearing in store reviews.
Recurring issues and practical takeaways
Users frequently highlight three patterns: ambiguous trial activation, billing route confusion when switching devices, and the need for clear documentation to support refund claims. These patterns are visible across app-store remarks and independent review aggregators.
Practical takeaways from the empirical reports: keep transaction receipts, record the trial start and renewal dates, and verify which billing channel processed the payment since that channel determines refund policy. Evidence assembled early materially improves the prospect of a refund or successful dispute.
How cancellations typically work for Tap Scanner Pro
The mechanics depend on two service-specific factors: the product plan (monthly or annual) and the billing route (direct vendor versus app marketplace). Tap Scanner Pro advertises a 7-day Pro trial and standard auto-renewing monthly and annual cycles; renewal will occur at the end of the trial unless the subscription is stopped before the trial ends.
When a subscription is stopped prior to renewal the common outcome is that auto-renewal is prevented but access often continues until the pre-paid billing period ends; marketplace rules frequently govern whether partial-period refunds are available. Google Play documentation notes cancelled subscriptions commonly remain active until the end of the current billing period.
Apple’s subscription framework likewise treats auto-renewable subscriptions as continuing until the paid period expires and supports free trials and promotional offers; price changes and trial mechanics are governed by App Store configuration. For Tap Scanner Pro this means stated trial lengths and promotional pricing on the product page are determinative of when a charge will appear.
Key legal concepts that affect refunds and cancellations
Auto-renewal: recurring billing that continues unless cancellation is registered before the renewal date; timing is critical for avoiding subsequent charges.
Proration and access: cancellation may stop renewal while preserving access until the billing period expires; proration rules for downgrades/upgrades vary by platform.
Major failure vs change of mind: under consumer law, remedies differ where a service has a major failure (potential refund) compared with a mere change of mind (developer/platform policy may deny refund). The ACCC affirms consumer guarantees apply to digital content and subscriptions.
| Scenario | Typical outcome |
|---|---|
| Cancelled before renewal | Auto-renewal stopped; access usually continues until period end; refund depends on platform/developer policy. |
| Accidental purchase during trial | Users commonly request refunds; outcomes vary and are time-sensitive in platform policies. |
| Service major failure | Australian Consumer Law may entitle the consumer to a refund or other remedy. |
Documentation checklist
- Receipt: payment confirmation or app-store purchase receipt showing amount, date and merchant.
- Trial records: screenshots or timestamps that record trial activation and any trial expiry notice.
- Billing statements: the card or bank statement lines that show the charge and merchant descriptor.
- Feature failure evidence: logs, screenshots or descriptions showing missing features or functional defects relative to advertised capabilities.
- Correspondence log: dates and brief notes summarising any communications or attempted support interactions (store review timestamps also help).
Disputes, chargebacks and refunds
Two categories of refund authority are relevant: the payment platform or the direct merchant. Platform-managed transactions are subject to marketplace rules and time windows; developer-handled transactions are subject to the vendor’s refund policy. These differing authorities explain why identical complaints sometimes produce different outcomes.
Chargebacks or payment disputes through a card issuer are a statutory and contractual remedy for unauthorised transactions or fraudulent charges, but outcomes depend on financial institution rules and evidence. Keep records listed in the documentation checklist to support any dispute. ACCC guidance confirms consumer guarantees may override contractual disclaimers where a digital product has a major failure.
Be aware that some refunds, if granted, will be processed only for the most recent payment and that revoking a payment can lead to immediate loss of access to the subscription features. Platform developer guides describe separate concepts of cancel, refund and revoke and the different consequences of each.
Common pitfalls and mistakes to avoid when contesting a Tap Scanner Pro charge
- Missing timing windows: Waiting beyond a marketplace time window for refund requests reduces the likelihood of success.
- Lack of proof: No receipt, no trial timestamps and no feature-failure evidence weakens any claim.
- Assuming developer control: If the payment route is a store, the developer may not be able to independently issue a refund; know the billing route.
- Confusing device transfers: Subscriptions tied to a specific store account do not automatically transfer between different app-store accounts or developer accounts.
Address
- Address: Tap Mobile, 3300 Bee Cave Rd Suite 1202# 650, Austin, Texas 78746, USA
Alternatives and comparison
This comparison table summarises typical features and an indicative price posture for Tap Scanner Pro and common alternatives; prices are illustrative or marked Varied where storefronts differ. Include exact costs from your own store listing before relying on them for decision-making.
| Service | Core features | Price posture |
|---|---|---|
| Tap Scanner Pro | OCR, compression, merge/split, cloud sync, 7-day trial | Approx A$18/month (varies by store). |
| Adobe Scan / Adobe Acrobat | OCR, mobile + desktop ecosystem, cloud export | Varies - subscription tiers; check current store price. |
| Microsoft Lens | Scanner, OCR, integrates with Microsoft 365 | Often free with Microsoft account or included in 365 suite; check current terms. |
Short consumer law note relevant to Tap Scanner Pro
Australian Consumer Law (ACL) applies to digital content and subscription services. If Tap Scanner Pro fails to deliver promised features or has a major service failure, statutory remedies may include refund, repair or replacement even where the provider’s advertised policy says otherwise. Remedies are fact-specific and hinge on the seriousness of the failure compared with the representation made at purchase.
What to do after cancelling Tap Scanner Pro
After stopping renewals, preserve the documentation checklist items and export any scans or account data you need for future use. Monitor bank statements for unexpected charges over two subsequent billing cycles and keep records of any corrective actions you take.
If you believe you are due a remedy under consumer law collect evidence of the failure, note the exact dates of trial activation and renewal and prepare a concise factual chronology to support any claim. Consider whether you need independent legal advice for a complex dispute; the chronology and documentary evidence will be the primary assets that determine the outcome.