Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Teamviewer
Level 9, 91 King William Street
5000 Adelaide
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Teamviewer service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
How to Cancel Teamviewer: Easy Method
What is Teamviewer
Teamviewer is a remote connectivity platform used for remote support, remote access, desktop sharing and collaboration. It offers a free tier for personal use and a range of subscription plans for business and enterprise customers that scale by licensed users, concurrent connections and managed devices. Teamviewer also provides add-ons for device management, endpoint protection and enterprise integrations that affect pricing and contract scope.
The company publishes subscription formulas with a free personal option and commercial tiers commonly marketed as Remote Access, Business, Premium and Corporate. These tiers differ by licensed users, concurrent sessions (channels), managed-device limits and available add-ons. Pricing is typically displayed in US dollars on global pages but can be purchased and invoiced in local currencies through regional channels and resellers.
How Teamviewer subscriptions typically work
Subscriptions are time-limited licences that start on the order date and automatically renew unless a valid cancellation notice is received before the required notice period. Billing is usually on an annual cycle for commercial plans, though monthly billing options may exist depending on the purchase channel.
Teamviewer’s published subscription rules state that cancellations must be submitted at least 28 days before the end of the initial or renewal term. This notice window is intended to prevent unintended renewals and to allow the provider to process termination requests before the next billing event. Do not assume immediate termination if you notify very close to renewal.
For service-quality or major-failure issues, Teamviewer’s terms reference consumer guarantees that permit cancellation and a refund or compensation for unused services under the Australian Consumer Law. This means customers with a major failure may be entitled to a refund for unused time or compensation for reduced value.
Subscription plans and approximate AU pricing
Official plan names and feature sets are service-specific. Where global pages list USD prices, local invoices or resellers may charge in AUD. The table below converts representative published monthly prices into AUD using an approximate exchange rate for early January 2026 and labels converted amounts as “approx”. Prices and available bundles change frequently; use the table as a reference for plan scale rather than an invoice.
| Plan | Main features | Representative monthly price (approx) | Billing model (common) |
|---|---|---|---|
| Remote access | Single user, basic remote control, limited managed devices | A$37 approx | Monthly (billed annually typical) |
| Business | Single licensed user, up to ~200 managed devices, business support | A$76 approx | Annual |
| Premium | Multi-user, larger device limits, user reporting | A$153 approx | Annual |
| Corporate | Multiple users, multiple channels, mass deployment | A$309 approx | Annual |
Notes: the converted AUD figures use an approximate USD→AUD rate observed in early January 2026; exact local prices depend on purchase channel, tax/GST treatment and any reseller or enterprise discounts.
Customer experience synthesis about cancellation
What users report
Public feedback collected from forums and review sites shows a mix of routine cancellations handled without issue and a significant number of complaints from users who found cancellations slow, unclear or unsuccessful. Many reports describe delayed responses, difficulty confirming the effective termination date and charges that occurred after the user believed they had stopped the service.
Some users report being required to provide precise account or purchase evidence when disputing renewals. Others say notice-period rules (for example, a requirement to notify a set number of days before renewal) prevented timely termination and that this then led to automatic renewal billing. A smaller set of reports mention escalations to banks, dispute processes or complaints to consumer agencies.
Recurring issues and practical takeaways
Recurring themes from user feedback are: clear contractual notice periods, slow or inconsistent responsiveness from vendor teams, and billing that can continue if contract terms are not met exactly. Many customers say the outcome often depends on how well they document interactions and what proof they can present.
Practical takeaways from reported experiences: focus on contract deadlines and keep complete records of purchase invoices, renewal notices and any correspondence about intent to stop the subscription. If you believe a renewal charge is incorrect, start by preparing documentation before pursuing dispute or complaint processes.
Cooling-off rights and consumer guarantees for Teamviewer customers
If a purchase is covered by Australian consumer law and there is a major failure of the service, customers may be entitled to cancel the contract and receive a refund of the unused portion or compensation. This is separate from contractual notice periods and applies where the service has a major problem that cannot be fixed in a reasonable time.
Cooling-off periods that apply to specific sales (for example, some door-to-door or unsolicited consumer agreements) are limited in scope and do not replace contractual termination windows stated in the subscription terms. Check the relevant terms that accompanied your purchase to know whether any statutory or contract cooling-off provision applies.
Refunds, proration and billing expectations
Refunds depend on which of two frameworks applies: contractual terms and statutory consumer guarantees. Under contract terms, many subscriptions renew automatically and the provider’s cancellation clause and notice timing typically govern whether a refund is available. Under consumer guarantees, a refund for unused time is possible for major failures.
Proration is not guaranteed. In practice, whether you receive a partial refund for unused time depends on the subscription terms you agreed to at purchase and the reason for cancellation. If a renewal has already been processed and the vendor refuses refund, dispute channels with your payment provider or a consumer protection agency may be the remaining options.
Disputes and chargebacks: what to expect
If you dispute a renewal charge with a card issuer or payment provider, be prepared to supply documentary evidence of purchase, renewal notices and records of any attempts to resolve the issue with the provider. Payment disputes are governed by the card scheme rules and your bank’s policies, which can lead to provisional reversals while the issuer investigates.
A chargeback is a remedial tool and not a guaranteed outcome. Use it when you have clear evidence of an unauthorised or unjustified charge and other reasonable resolution attempts have failed. Keep careful records of timelines, invoices and any written communication.
Documentation checklist
- Invoice and order ID: copy of the original invoice and the order reference.
- Renewal notice: any renewal or pre-renewal notifications you received.
- Purchase proof: payment receipts, bank or card statements showing the charge.
- Service terms: the subscription and cancellation clause from the terms of sale you accepted.
- Problem evidence: logs, screenshots or descriptions if cancellation is sought for a major failure.
- Interaction log: dated notes summarising any communications and the names/roles of people you dealt with.
Common pitfalls and mistakes to avoid
- Missing the notice window: failing to allow the required notice period before renewal often blocks refunds.
- Assuming deletion equals cancellation: deleting an account does not always stop billing under some subscription contracts.
- Insufficient documentation: weak or fragmented records make disputes harder to win.
- Ignoring renewal notices: unread notices can lead to surprise renewals; check spam/junk folders for vendor communications.
- Delay in action: waiting to act until after a renewal charge is posted reduces available remedies.
What to expect after you notify your intent to stop
After you notify the provider according to the contract terms, expect an administrative processing period. Processing can include confirmation of the termination date, adjustments to licence access and final invoicing for any outstanding balances. Processing times and the exact effective date will be governed by the subscription terms and the timing of your notice relative to the billing cycle.
Some customers report receiving follow-up communications about outstanding charges or being asked to supply additional purchase verification before a refund or termination is final. Keep any confirmation you receive as part of your documentation.
How to prepare if a renewal posts unexpectedly
If a renewal charge posts unexpectedly, gather the documentation checklist items and review the subscription terms for notice periods and refund clauses. Prepare a clear timeline that shows when you first tried to stop or raise the issue. This timeline is useful in discussions with payment providers or consumer authorities.
If you decide to pursue a refund through your payment provider, be ready to explain the legal or contractual basis for your claim and present supporting documents. Many payment disputes require a chronological record and proof that you tried to resolve the issue with the vendor first.
Address
- Address: Level 9, 91 King William Street, Adelaide SA 5000
Alternatives and feature comparison
When considering replacement services, compare by core features: number of licensed users, concurrent sessions, device-management limits, security and enterprise integrations. The table below lists generic comparison points to help weigh options against Teamviewer’s typical plan scale. Use this as a planning tool rather than a recommendation.
| Comparison point | What to check | Why it matters |
|---|---|---|
| Licensed users and channels | How many named users and concurrent sessions are included | Impacts cost when scaling and affects simultaneous access needs |
| Managed devices | Device limits for monitoring and inventory | Determines whether the plan fits your fleet size |
| Support and SLAs | Hours, response times and covered channels | Important for business continuity and incident handling |
| Security and compliance | Encryption, certifications and multi-factor support | Relevant for regulated environments and data protection |
When to consider escalation or formal complaint steps
If you have exhausted reasonable attempts to resolve a disputed renewal or a denied refund, consider formal channels. Escalation options include raising a complaint with a relevant consumer protection agency or lodging a formal payment dispute with your issuer. Keep in mind statutory timelines for taking these steps, and check whether your issue meets the threshold for remedies under consumer law.
Before escalating, ensure your documentation checklist is complete and that you can show the timeline of events and any evidence of a major failure or unsuccessful resolution attempts. Agencies and issuers typically require clear documentation when assessing claims.
What to do after cancelling Teamviewer
After the cancellation is processed, keep all final confirmations, final invoices and any termination correspondence as part of your records. Revoke or rotate any credentials, API keys or access tokens that tied internal systems to the service. This reduces the risk of residual connections or unintended access.
Monitor your next billing statement to confirm no further charges appear. If a charge appears unexpectedly after termination, assemble your documentation and pursue the dispute path available through your payment provider or consumer protection authority. Documentation and timelines are the critical determinants of success in resolving post-cancellation charges.