Cancellation service N°1 in Hong Kong
Contract number:
To the attention of:
Cancellation Department – Tenorshare
Salle B, 5ème étage, Gaylord Commercial Building 114-118 Lockhart Rd
Wan Chai
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Tenorshare service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
How to Cancel Tenorshare: Complete Guide
What is Tenorshare
Tenorshare is a software company that sells device utilities and digital tools for mobile and desktop platforms, including system repair, data recovery and device-unlock utilities such as ReiBoot and 4uKey. Its product catalogue offers trial versions and licensed tiers that include monthly, annual and lifetime licences with device-count limits and upgrade options.
The vendor publishes a 30-day money-back guarantee for many products and states that month and one-year licences are auto-recurring by default while lifetime licences are one-off purchases. This billing distinction is central to how renewals and refunds are handled for Tenorshare products.
What users report
Public reviews and forum posts show mixed experiences: some users report successful problem resolution and straightforward refunds, while a substantial subset report difficulties with unexpected renewals, delayed refunds and friction when seeking cancellation or refunds. One commonly cited complaint is that subscription renewal notices were not obvious to the purchaser.
On consumer-review platforms many reviewers describe lengthy interactions to obtain a refund after a product failed to meet expectations; some note requests being referred to troubleshooting steps rather than immediate refund acceptance. A small sample of customers report duplicate or unintended charges and difficulty getting full refunds.
Recurring issues and practical takeaways
Users who report successful outcomes commonly cite thorough documentation, preserved order numbers and prompt evidence of fault (logs, screenshots) as decisive. Conversely, users who report poor outcomes commonly cite missing purchase receipts, unclear renewal terms and delays in vendor response.
How cancellations work for Tenorshare subscriptions
Framework: Tenorshare distinguishes licence types: monthly and annual licences typically create an auto-recurring subscription; lifetime licences are sold as a single licence. The vendor’s purchase pages state that monthly/annual licences auto-renew unless stopped and that a lifetime licence is a one-time charge. This is material when assessing entitlement to future charges and refunds.
Notice periods and billing cycle implications: the practical effect of an auto-recurring licence is that billing occurs at the start of the next cycle unless the recurring payment is stopped before the renewal date. If a renewal posts, most vendors treat that payment as a new transaction and apply their refund rules to that charge. Tenorshare’s own FAQ acknowledges the auto-recurring nature of month and year licences.
Refunds and proration: Tenorshare advertises a 30-day money-back guarantee and states that refunds are assessed after technical analysis where required. For annual and monthly renewals, entitlement to a refund will depend on the product’s performance and the timing of the refund request relative to the vendor’s refund window. Expect proration to be determined by the vendor’s refund policy and the nature of the licence.
Cooling-off and consumer guarantees: Australian consumer law provides guarantees for digital content and services that can override or supplement a vendor’s stated refund policy where the product is faulty or misdescribed. If Tenorshare’s software does not meet consumer guarantees, remedies may include repair, replacement or refund depending on the seriousness of the failure. This legal overlay is an independent route that can be invoked where the vendor’s policy is inconsistent with statutory rights.
Subscription plans and approximate AUD pricing
| Product | Typical licence types shown | Vendor price (USD) | Approx AUD equivalent |
|---|---|---|---|
| ReiBoot | 1 month, 1 year, lifetime | $24.95 / $51.95 / $89.95 | A$37.36 (approx) / A$77.75 (approx) / A$134.66 (approx). Rates converted using mid-market USD-AUD quotes. |
| 4uKey | 1 month, 1 year, lifetime | $35.95 / $59.95 / $75.95 | A$53.82 (approx) / A$89.74 (approx) / A$113.68 (approx). Converted approx. |
Plan type comparison
| Plan type | Recurring | Common vendor refund stance |
|---|---|---|
| Monthly | Yes | Refunds usually depend on trial terms and usage; auto-renewals often require active stop before renewal. Tenorshare notes auto-recurring monthly licences. |
| Annual | Yes | Auto-recurring; refund eligibility typically assessed within vendor 30-day guarantee and subject to product analysis. |
| Lifetime | No | One-time charge; vendor treats as non-recurring, but refunds still subject to the vendor’s 30-day guarantee and consumer law. |
Documentation checklist for Tenorshare cancellations
- Order ID: preserve the original order number and purchase confirmation.
- Payment evidence: retain card statements or transaction records showing the charge.
- Download/activation records: keep registration codes, license keys and timestamps.
- Problem evidence: logs, screenshots, or error messages demonstrating product failure.
- Correspondence log: date-stamped records of any vendor communications and ticket/claim reference numbers.
- Device details: device model, OS version and software build where the product was tested.
Disputes, chargebacks and regulatory options for Tenorshare
When a refund is refused or delayed, common remedies include lodging a payment dispute with your card issuer or bank and, where relevant, raising a complaint with a consumer protection agency. Chargebacks are a financial dispute process available through the card network and are distinct from statutory consumer remedies.
Consumer law angle: under the Australian Consumer Law, digital content that fails to meet consumer guarantees may attract remedies regardless of a vendor’s advertised no-refund or restrictive policy. Documented evidence that the product did not perform as described strengthens statutory claims. Short statutory notifications and vendor responses should be preserved.
Common pitfalls when dealing with Tenorshare cancellations
- Missing proof: inability to produce order IDs or transaction records weakens refund claims.
- Auto-renew timing: renewals processed before a vendor accepts liability can be treated as new transactions and may be harder to refund.
- Vendor troubleshooting loop: being asked to perform repetitive diagnostics without substantive progress; keep records of each technical step requested and supplied.
- Third-party billing confusion: purchases made through an app marketplace or reseller may fall under the marketplace’s billing and refund rules rather than Tenorshare’s. Confirm the billing route in your documentation.
- Ambiguous trial notices: unclear trial or promotional terms can lead to unintended subscriptions; retain the page or screenshot showing trial terms.
What to expect after a cancellation request for Tenorshare
Timing: where a refund is granted, refunds to card accounts may require several business days to appear depending on the payment method and the processor. Tenorshare’s purchase pages state a 30-day money-back window for many products, but approval can depend on product analysis.
Licences and access: if a refund is processed, the vendor may revoke licence keys or access to the software. If a charge is reversed through a bank or card dispute, licence access may be impacted in the same way as an accepted vendor refund. Preserve copies of any licence keys before they are revoked.
Address
- Address: Salle B, 5ème étage, Gaylord Commercial Building 114-118 Lockhart Rd, Wan Chai, Hong Kong
What to do after cancelling Tenorshare
Monitor your statements closely for subsequent or duplicate charges and keep a dated record of all follow-up communications and outcomes. Maintain copies of refunds, chargeback outcomes and any revised licence information for future reference.
If a refund is declined and you consider the product faulty or misdescribed, assemble the documentation required to make a statutory consumer claim and consider lodging a formal dispute with your payment provider if appropriate. Keep all submissions concise, factual and evidence-based.
Finally, consider preserving a short timeline of events and a folder with the transaction, licence details and technical evidence; this will be the most effective tool if escalation to a regulator or a financial dispute process becomes necessary.