How to Cancel Todoist: Easy Method

What is Todoist

Todoist is a task management and to-do list service that helps individuals and teams organise work, set deadlines, and track progress across devices. It offers a free tier and paid subscriptions that add features such as more projects, advanced reminders, calendar views, task automation and team collaboration tools. The billing route can be direct (billed by the provider) or through third-party marketplaces, and this route affects renewals and refund options.

The service positions itself for both individual productivity and team use, with a Pro tier aimed at power users and a Business tier focused on teams and centralised billing. Pricing and plan names are published by the provider and may change over time; check official material for the current amounts.

Todoist subscription plans and pricing (AU)

The amounts shown reflect published AUD pricing from the provider's pricing and update announcements; exact billed amounts may vary by payment processor and local taxes. Changes to published prices have been announced and applied on renewal dates.

How cancellations and refunds typically work for Todoist

Cancellations and refund eligibility depend on how the subscription was purchased (directly from the provider vs through an app store or marketplace) and on the billing cycle (monthly vs yearly). The billing route determines who controls refunds and renewals, and different stores have different rules about reversing charges.

Monthly payments are generally non-refundable on cancellation unless a local law requires otherwise. Yearly subscriptions often carry a short window (commonly 30 days) during which a full refund may be offered for recent purchases or renewals; after that window refunds are typically discretionary or handled under consumer law. The provider states that when a yearly plan is cancelled within the provider’s stated period, a refund may be available and that refunds processed by the provider typically take several business days to reach the payer.

When a subscription is cancelled, paid features usually remain active until the end of the current paid billing period; access is then reduced to the free tier unless another paid plan is active. This means cancellations generally stop future renewals rather than immediately removing access to paid features.

Billing route and store exceptions

If the purchase was made through an app marketplace (for example an operating-system app store), the marketplace’s refund and subscription rules often govern outcomes. In those cases the provider may not be able to directly issue refunds for charges processed by the marketplace. This distinction commonly affects what remedies are available and how long refund processing can take.

Customer experiences with cancelling Todoist

What users report

User feedback collected from public review platforms and forum threads shows a mix of experiences. Some users report quick refunds and helpful responses for straightforward yearly refunds within the stated window. Other users report delays or difficulty obtaining refunds after automatic renewals and frustration with perceived lack of clarity about how the billing route affects refunds.

Complaints on consumer sites include problems with unwanted renewals, confusion about how to stop renewals when a purchase was made through a marketplace, and frustration when features appear to be removed sooner than expected after cancellation. Positive comments mention useful support interactions when the issue was straightforward and within published refund windows.

Recurring issues and practical takeaways

Reports suggest the most common root causes are: unclear recognition of the payment route at purchase, missing or misunderstood refund windows, and failure to retain clear proof of purchase. As a result, users who prepared clear records and acted quickly tended to get better outcomes.

• Action timing: Requests made close to purchase or renewal dates have higher success rates.
• Payment route matters: Marketplace purchases are governed by the marketplace rules; direct purchases are handled by the provider.
• Documentation helps: Receipts, timestamps and invoice numbers materially increase the chance of a successful refund or adjustment.

These observations are drawn from public reviews and forum posts; individual outcomes vary with payment method and timing.

Documentation checklist

• Receipt or invoice: keep the original purchase receipt or invoice reference.
• Transaction date: note the exact date and the billing cycle start and renewal dates.
• Payment method: record whether payment was direct or via an app marketplace and the last four digits or account used.
• Correspondence record: keep copies of any support case references and summaries of replies.
• Account information: record the account email/username and any team or admin identifiers relevant to the subscription.

Common pitfalls and mistakes to avoid

• Missing the refund window: waiting beyond the provider’s stated refund window removes a straightforward remedy.
• Not checking the payment route: assuming the provider can directly refund a marketplace charge leads to delay and additional steps.
• Incomplete documentation: missing receipts or transaction IDs makes disputes with banks or marketplaces harder to support.
• Assuming immediate feature loss: many users expect immediate downgrade but access often continues until the paid period ends, which can cause confusion.

Billing disputes, refunds and chargebacks

If a refund is not provided but you believe it is owed under published terms or applicable consumer law, the typical options include lodging a formal dispute through your payment provider and presenting clear evidence of purchase and timing. Banks and card issuers have their own processes and time limits for chargebacks.

When raising a dispute, present the documentation checklist items and explain the basis for the refund (for example a purchase within a stated 30-day refund window). Also note any communications that indicate eligibility or acknowledgement of the issue from the provider. Evidence improves the likelihood of a successful dispute.

Be aware that chargebacks are a separate legal process from a merchant refund and may have consequences for account access or merchant relationships. Use this option after other good-faith avenues are exhausted and with full documentation.

Consumer rights relevant to Todoist

Under Australian Consumer Law, digital services must be provided with acceptable quality and as described. If a paid subscription was misrepresented or a promised feature was removed unexpectedly, consumers may have remedies such as a refund, repair or replacement depending on the issue. This paragraph is specific to remedies that could apply in cases involving a subscription product purchased directly from the provider or through a marketplace.

That said, the provider’s published refund windows and marketplace rules still shape practical outcomes. Where an interaction involves cross-border elements or a marketplace, remedies may require additional steps and can take longer to resolve. Keep documentation and act promptly.

Comparison of plan features

The feature comparison above summarises the typical differences between plan tiers; consult official pricing material for the latest details and any promotional offers.

Practical strategies when a charge appears after renewal

First, confirm the transaction details and whether the charge matches an expected renewal date or an unexpected duplicate. Then assemble the documentation checklist and be prepared to explain the timing and why a refund is sought.

Where the payment was processed through a marketplace, expect to follow the marketplace’s dispute and refund channel. For direct charges, the provider's published refund terms and timelines should apply. Acting quickly increases the chance of a favourable outcome.

Address

• Address: Doist Inc. 2100 Geng Road, Suite 210 Palo Alto, CA 94303

What to do after cancelling Todoist

After cancellation, continue to monitor your bank and card statements for unexpected charges and keep all records of the cancellation and any acknowledgements. Retain copies of invoices and export or back up any data you may need, because feature access will change once the paid period ends.

If a refund is due under the provider’s published policy and it is not received within the expected timeframe, escalate with clear documentation through your payment provider or marketplace dispute channels. If the charge cannot be resolved, consider formal consumer complaint channels for cross-border or unresolved disputes; acting within statutory time limits is important.

Finally, use the documentation checklist to create a compact file that contains receipts, transaction IDs, dates and any correspondence summaries. Keeping this file will save time if you need to make a formal dispute or complaint.