How to Cancel Tradingview: Step-by-Step Guide

What is Tradingview

Tradingview is a charting and market analysis platform that provides real-time charts, technical indicators, publishing and social features, and optional paid subscriptions that unlock multiple charts, alerts and advanced tools. The service is used by retail and professional traders for chart analysis, sharing ideas and accessing market data feeds.

Tradingview offers tiered subscriptions (free and paid) with monthly and annual billing, a trial period for selected plans, and a recurring-billing model described in its terms of use. The company’s policies specify limited refund windows for annual charges and distinctions between monthly and annual refund eligibility.

To map plan names and consumer reports I reviewed the official policy and contemporary user feedback on review platforms and forums to understand real-world cancellation experiences. This synthesis informs the legal and practical guidance below.

Subscription plans and pricing snapshot for Tradingview

This table summarises commonly published plan price points converted to AUD where original figures were in USD. Prices published by third parties and user reports vary by promotion and platform (app store versus direct billing) so AUD figures below are shown as approximate where conversion was required.

Notes: third-party and app-store listings may show different regional pricing and taxes. Promotional discounts and platform fees (for example, app stores) can materially change the amount charged. Always compare the charged amount on your statement against the subscription description.

Customer experiences with cancellation at Tradingview

What users report

Public reviews and forum threads show recurring themes: difficulties obtaining timely responses from support, confusion about trial expiry converting to annual plans, and delays in receiving refunds for annual charges. Several users reported that cancelling shortly after a renewal did not immediately result in a refund and that responses from the company could be slow.

Some customers have described successful refunds when the request falls within the company’s stated refund window or when the provider verified no substantial use during the paid period. Others reported needing intermediary assistance from payment providers to resolve disputed charges.

Recurring issues and practical takeaways

Users repeatedly report three operational problem clusters: ambiguity about whether a trial converted to an annual plan, timing mismatches between bank statement posting and merchant timestamps, and frustration with automated or delayed customer responses.

Practically, these reports indicate the importance of documenting timelines, payment receipts and usage logs when contesting a renewal or seeking a refund. Experience suggests refunds for annual plans are granted more often when requests are made quickly and when alleged non-use can be demonstrated.

How cancellations typically work for Tradingview subscriptions

Framework: Tradingview bills in advance on a monthly or annual basis and uses automatic renewal by default. The service explicitly states that recurring billing continues until a subscription is cancelled and that cancellation during a paid period usually leaves service active until the period end. Refund eligibility differs by plan type.

Billing cycle and effect of cancellation: if a paid period remains after cancellation, access is typically preserved until the end of that paid period; recurring payments stop at the next renewal if no payment is taken. If renewal fails for an annual plan, Tradingview’s terms indicate a switch to monthly billing may occur.

Refund windows and proration: Tradingview’s policy states refunds are available for annual payments if requested within 14 calendar days after payment. There are generally no refunds for monthly plans or for upgrades, and some purchases (for example, certain market data or crypto payments) may be excluded. Refunds may be refused if a chargeback or dispute has already been filed.

Trial conversion: selected paid plans may offer a trial that automatically converts to a paid plan if not cancelled before expiry. Consumer reports indicate timing confusion between merchant timestamps and bank statement posting can create disputes about whether a cancellation fell within a trial or refund window.

Short note on consumer rights relevant to Tradingview

In accordance with consumer protections, digital services must conform to statutory consumer guarantees where applicable. For digital subscriptions, remedies can include refund, repair (functional correction) or replacement depending on whether the service failed to meet guarantees such as being fit for purpose or supplied with due care and skill. Authorities have enforced refunds where terms misled customers.

Consequently, if a Tradingview subscription or its advertised features materially differ from what was contracted, statutory remedies may apply in addition to the provider’s stated refund policy. This is fact sensitive and depends on evidence of the deficiency.

Common pitfalls and mistakes to avoid when disputing a Tradingview charge

• Missing timestamps: failing to capture the exact date and time the charge posted to your account can weaken timing-based refund claims.
• No usage record: without evidence that the service was not substantially used after renewal, obligation to refund may be contested.
• Chargeback precedence: filing a bank or card chargeback before attempting internal remedies can make you ineligible for merchant refunds under their stated policy.
• Promotional confusion: promotional pricing, platform-specific offers and app-store transactions often carry different refund rules and can cause misunderstandings about the effective term and price.
• Relying on hearsay: forum posts can guide expectations but are not a substitute for contemporaneous personal records and official policy references.

Documentation checklist for Tradingview disputes and refunds

• Receipt: merchant charge description and the exact A$ amount shown on your bank statement.
• Timestamp record: date/time of trial start, trial expiry, renewal charge and any cancellation or refund acknowledgment.
• Usage evidence: logs showing last access, lack of activity, or screenshots demonstrating non-use during the disputed period.
• Policy snapshot: copy or screenshot of the relevant Tradingview terms and the refund clause that applied at the time of purchase.
• Communication log: dates and brief records of all communications you initiated and any automated responses received (do not include private contact details here).
• Payment provider correspondence: any case or reference numbers from your bank, card issuer or payment intermediary if involved.

Refund eligibility comparison table

How disputes and chargebacks interact with refunds for Tradingview

Legal framing: a chargeback initiated via your card issuer is a financial dispute process outside the merchant’s refund flow. Tradingview’s terms indicate that users who filed a chargeback or dispute may be ineligible for a refund through the merchant. This can complicate recovery because merchants often close internal refund channels after a chargeback.

Practical implication: evaluate the evidence and the desired outcome before commencing a chargeback. If the aim is a merchant refund, internal resolution and documented requests may be preferred. If suspected fraud occurred, banks and card schemes have specific fraud dispute pathways that can be pursued. Consumer law remedies remain available for defective digital supply.

What to expect after you request a refund or lodge a dispute about Tradingview

Timing: user reports show response times vary from a few days to several weeks for refunds to be processed and for funds to appear on statements. Some refunds reported anecdotally took up to 30 days to clear.

Service status: terminating automatic renewal does not always immediately remove access to features during a paid-up period; access usually continues until the period end. Refunds, if granted, may restore account status or be processed separately.

Record retention: keep all bank statements and merchant communications for at least 12 months. If the dispute escalates to a regulated complaint or a payment-provider review, historical records are essential.

Address

• Address: Level 28, One International Tower 100 Barangaroo Avenue, 2000 Sydney NSW Australia

Next steps and options after cancelling Tradingview

After you have cancelled or disputed a Tradingview charge, continue to monitor your bank and card statements for at least two billing cycles. Keep the documentation checklist available for any follow-up.

Consider the following legal or administrative options where a refund is denied and you believe rights under consumer guarantees apply: escalate through a payment provider’s dispute process, seek a complaint pathway with relevant regulators, or obtain independent legal advice if monetary exposure is significant.

Finally, plan your next subscription decision based on explicit total-price disclosures, renewal timing and whether the purchase is via an app platform or another payment channel, since platform-specific rules can change refund and cancellation mechanics. Monitor for promotional renewals and keep a clear timeline of any trial conversions to avoid unintended renewals.