Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Trello
Level 6, 341 George Street
2000 Sydney
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Trello service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
How to Cancel Trello: Complete Guide
What is Trello
Trello is a visual project management tool that organises tasks on boards, lists and cards. It supports individual users, small teams and large organisations with a free tier plus paid plans that unlock advanced views, automation and administration controls. From a financial perspective Trello is positioned as a low-cost productivity upgrade: basic use can be free while teams pay per user for Standard, Premium or Enterprise capabilities.
Trello documents four plan tiers, a 14-day Premium trial (no credit card required) and per-user billing where monthly and annual options exist. The published list prices are in US dollars but the service operates globally and uses pro-rata charges, seat credits and a limited refund window for new upgrades.
| Plan | Published price (USD) | Typical AU price (approx A$) | Key financial point |
|---|---|---|---|
| Free | $0 | A$0 | Core features; limited workspace board count for free tier |
| Standard | $5/user/month (annual) | approx A$7.50/user/month | Expanded automation, custom fields; billed per user |
| Premium | $10/user/month (annual) | approx A$15.00/user/month | Multiple views, unlimited automation, admin controls; 14-day trial available |
| Enterprise | $17.50/user/month (annual) | approx A$26.15/user/month | Security and admin features; price scales with seat count |
The AU amounts above are conversions from listed USD prices using a recent USD to AUD rate and are shown as approximate retail equivalents. Use these figures as budgeting guides rather than exact checkout totals.
Customer experience with cancellation
What users report
User feedback aggregated on review platforms shows mixed experiences. Positive comments focus on Trello’s ease of use and the value of Premium features for board visibility and automation. Negative reports concentrate on billing friction: unexpected renewals, difficulties securing refunds, and challenges understanding whether a trial will auto-convert when a payment method is present.
Several reviewers describe delays or limited options when they sought a refund after an auto-renewal. Community threads note that seat removals may produce account credits rather than refunds to cardholders. These patterns inform what to expect and how to prioritise documentation when managing costs.
Recurring issues and practical takeaways
From a financial advisor perspective, common pain points are predictable: unclear renewal notices, immediate pro-rated charges on upgrades, and credits applied to future invoices instead of card refunds. These outcomes affect cashflow and require active monitoring of statements and budgets.
Practical takeaways: verify trial end dates, track billing cycles on your calendar, expect pro-rata on upgrades and account credits for seat changes, and treat the 30-day refund window for new upgrades as a time-limited safety net.
How Trello billing and cancellation typically work
In terms of value, Trello uses per-user billing with monthly and annual terms. Upgrades from a lower plan to a higher plan normally trigger immediate pro-rated charges; downgrades typically take effect at the end of the current billing period. This means a mid-term downgrade does not usually generate a direct refund for the paid period.
Workspaces that remove or deactivate members will generally receive a credit for the unused portion of that seat for the remainder of the billing period. That credit is applied to future charges rather than being returned to the payment method. From a cashflow view, this is an account credit mechanism rather than a refund mechanism.
Trello offers a 14-day Premium trial and states that if no payment method is provided the Workspace will simply downgrade to the free plan at trial end. If a payment method is added, trials can convert to paid plans automatically. Track trial start and end dates carefully to avoid surprise charges.
There is a limited refund policy for new upgrades: Trello (Atlassian cloud offerings) typically allows refunds within the first 30 days of upgrading a Workspace, subject to terms and assessment. This is the primary cooling-off window to evaluate paid features. Beyond that, refund outcomes are case-by-case and credits are frequently used for adjustments.
What to expect after you cancel a plan
When a paid Workspace is cancelled the usual financial outcome is that the Workspace reverts to the free tier at the end of the current billing cycle. Access to paid Premium features typically continues until that billing period ends. This affects short-term productivity budgets because you retain access until the paid term expires.
Expect any seat reductions to generate credits for future billing instead of direct refunds. These credits will reduce future charges and can complicate cash reconciliations if you expected funds to return to your card. Document credits and reconcile them against upcoming statements.
Documentation checklist
- Subscription records: copy of the plan name, billing frequency and trial start/end dates.
- Payment evidence: transaction IDs and dates from bank or card statements showing charges and renewals.
- Seat-change logs: screenshots or records of user removals and their dates for credit calculations.
- Refund/credit notes: any written confirmation of credits or refunds and the stated settlement method.
- Feature access evidence: export or snapshot of workspace features in use at time of cancellation for budget justification.
Common pitfalls and how they affect your finances
Considering that Trello uses pro-rata charges on upgrades and credits on seat removal, failing to align user administration with billing dates can create stranded costs. For example, adding or removing seats right after an annual renewal can lock you into an extra year at the higher rate. Plan seat changes around billing cycles to control per-user expense.
Not tracking trial calendars is another common mistake. If a payment method exists, trials may auto-convert to paid plans at the trial end. From a budget optimisation viewpoint, map trial start and expected charge dates into your expense calendar.
Refunds, credits and disputes - what the rules typically are
Refunds are generally time-limited and conditional. Trello indicates a 30-day refund window for new upgrades; beyond that credits and policy considerations influence outcomes. These are material financial constraints that shape how aggressively you should pursue refunds versus accepting account credit.
If a disputed charge appears on your card, document it promptly. Keep transaction dates, trial conversion evidence and any support correspondence. Treat disputes as time-sensitive financial operations because card networks and banks have windows for chargeback requests that vary by issuer. Public reviews suggest delays and mixed experiences when customers request refunds after auto-renewals, so prepare documentation early.
| Outcome | Typical Trello behaviour | Financial implication |
|---|---|---|
| Upgrade mid-cycle | Immediate pro-rated charge applied | One-off charge increases current period spend |
| Downgrade mid-cycle | New plan takes effect at period end | No immediate refund; saves future spend |
| Remove seat | Credit applied to future invoices | Improves future cashflow; not an immediate bank refund |
| Trial conversion | Auto-convert if payment method exists | Potential unexpected charge at trial end |
| Refund request | 30-day window for upgrades; case-by-case after | Limited time to recover cash; prepare documentation |
Practical recommendations before you cancel Trello
From a financial optimisation perspective follow a short checklist: confirm which billing cycle you are on, export any data you need for operations, quantify the annualised cost per user and compare that to the expected productivity gain. If multiple users share one Workspace, calculate the per-user marginal cost of maintaining Premium vs downgrading to Standard or Free.
Consider alternative tools and the cost of migration. Switching tools has one-off labour costs and potential subscription overlap; compare the total cost of ownership over 12 months rather than month-to-month headlines. Use the plan conversion rates above to model 6- and 12-month scenarios.
Address
- Address: Level 6, 341 George Street, Sydney, NSW 2000, Australia
What to do after cancelling Trello
After cancellation focus on financial housekeeping: monitor card and bank statements for any post-cancellation charges, reconcile account credits with future invoices and update internal budgets to reflect reduced recurring spend. Keep the documentation checklist readily available for any disputes.
Evaluate whether remaining on a free tier, switching to Standard or moving to an alternative yields better cost-effectiveness. Build a 12-month forecast with per-user A$ figures and include migration costs to make an objective decision. From a budgeting point of view, treat Trello as a variable recurring expense that can be adjusted by managing seats and billing cadence.
Finally, if you expect to contest a charge or seek a refund, prepare a concise timeline of trial and payment events, transaction evidence and any correspondence. Documenting dates and amounts improves the likelihood of a favorable outcome when refunds or credits are discretionary.