Cancellation service N°1 in Ghana
Contract number:
To the attention of:
Cancellation Department – Tridot
House No. B393/33‑Barnor Street
5034 Accra
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Tridot service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
How to Cancel Tridot: Easy Method
What is Tridot
TriDot is an AI-driven triathlon training platform that offers personalised training programmes, coach support tiers and analytics aimed at improving endurance performance. Its public pricing outline shows tiered offerings labelled Essentials, Complete, Legends, Premium and Lifestyle, with "Start free" trial language for plans and coach-assisted options for higher tiers. From a financial perspective, TriDot combines algorithmic plan adjustments with optional human coaching, which affects both cost and value delivered depending on how much one uses the platform.
Why people cancel and the financial case
Many cancellations are triggered by changing priorities, budget pressure or a perceived mismatch between plan features and actual usage. Considering that subscriptions compound over months, an idle membership at A$20-A$150 per month becomes a meaningful recurring expense within a household budget.
From a value standpoint, members weigh ongoing membership cost against measurable performance gains, coaching frequency and how often they actually follow workouts. If the marginal benefit is small relative to the marginal cost, cancellation becomes the rational choice.
Customer experiences with cancellation
What users report
Public reviews and support threads show a mix of positive training outcomes and complaints centred on billing, trial conversions and notification timing. Several reviewers reported unexpected charges after trial periods and frustration with receiving recurring fees without timely notices.
TriDot's own support content refers to trial activation, account-managed subscription settings and confirmation communications once a cancellation is processed. That documentation is the service's reference point for members when questions about billing arise.
Recurring issues and practical takeaways
Recurring user issues include automatic trial-to-paid upgrades, delayed detection of small recurring charges, and requests for proration or refunds not always meeting user expectations. Several complaints emphasise that being proactive about monitoring statements reduces the chance of prolonged unwanted charges.
Practical takeaways from user reports: keep detailed timestamped records of sign-up dates and trial expiries, reconcile bank statements monthly, and be prepared to provide transaction evidence if disputing charges. In terms of value, compare actual training hours and measurable gains against the subscription cost to decide whether reallocation of that budget yields better outcomes.
How cancellations typically work for Tridot subscriptions
Notice periods and billing cycles: TriDot offers trial periods that convert to paid subscriptions if not ended before expiry; ongoing plans generally renew on a set billing cycle and charges are taken for the upcoming cycle. This means a cancellation request often takes effect at the end of the current billing period rather than producing an immediate stop of service.
Proration and refunds: The company’s public terms and common practice in digital subscription models indicate that refunds and pro-rated credits depend on the membership terms and the reason for cancellation. Under the consumer guarantees framework, refunds may be required where the service fails to meet promised standards.
Cooling-off periods: Trials are commonly used as a promotional cooling-off mechanism; however, an automatic conversion from trial to paid plan is typical when the trial expires. User reports show unexpected conversions as a common complaint, so verify trial lengths and billing dates against your records.
Dispute handling: If you dispute a charge, prepare documentation showing the subscription start date, trial terms, the date of the disputed charge and the amounts charged. Regulatory bodies have taken action in the past against businesses for unclear renewal practices, reinforcing that transparent record-keeping is helpful when seeking redress.
Documentation checklist
- Sign-up record: Date of account creation and explicit trial start date (if any).
- Plan details: Record which TriDot tier was purchased (Essentials, Complete, Legends, Premium, Lifestyle).
- Billing statements: Bank or card statements showing each charge and its date.
- Transaction ID: Any payment or invoice identifiers associated with charges.
- Correspondence log: Dates and brief notes summarising any communications with the service or payment provider (do not include private contact details here).
- Screenshots: Copies of the plan page, trial terms and any in-app or promotional language that influenced the purchase.
Common pitfalls and how to evaluate them financially
- Unnoticed trial conversion: A delayed detection of a converted trial can mean several months of charges; estimate total wasted spend by multiplying the monthly fee by the months elapsed.
- Non-prorated final charge: Cancellation close to a renewal date often results in paying a full billing cycle; calculate the marginal cost of cancelling mid-cycle versus waiting for the cycle to end.
- High-tier inertia: Upgrading during a promotional period then not using premium features causes high opportunity cost; benchmark how much of the advanced coaching you actually use in a month.
- Subscription overlap: Running duplicate subscriptions or overlapping services increases total monthly burn; list all active training or coaching subscriptions and compare A$ totals.
Pricing and plan comparison
| Plan | Price (AU) | Key features |
|---|---|---|
| Essentials | Start free / Varies | Core AI training, limited race planning, knowledgebase access |
| Complete | Start free / Varies | Unlimited race planning, advanced preferences, priority support |
| Legends | Start free / Varies | Complete features plus exclusive content and events |
| Premium (coach) | Start free / Varies | Dedicated coaching overlay with frequent human interaction |
The public pricing pages present plans and feature sets but show promotional "Start free" language rather than definitive AU price tags for each tier; local resellers and coaching partners may present variable monthly coaching ranges. Use these plan names when comparing value-per-dollar.
Feature and cost comparison (high level)
| Item | Typical cost indicator | Value factor |
|---|---|---|
| Solo AI training | Varies | Best for budget-conscious athletes who self-manage workouts |
| AI + coach interaction | Varies | Higher cost, higher accountability and personalised feedback |
| Group coaching packages | Varies | Mid-range cost, social motivation and some coach access |
When prices are not published in A$, treat listed costs as "Varies" and estimate your budget impact by asking: how many training hours per week, how many coaching contacts per month, and what measurable gain do you expect relative to coaching alternatives.
Consumer rights that matter for Tridot
Under consumer law, digital subscriptions are governed by consumer guarantees: services must be provided with due care and fit for purpose. If TriDot's service materially fails to deliver advertised functionality, a remedy such as a refund, repair or replacement may be available under those guarantees.
Regulators have scrutinised unclear automatic-renewal practices and "subscription traps"; that enforcement history means that businesses offering ongoing digital services have obligations to be transparent about renewal terms and cancellation outcomes. Keep this regulatory backdrop in mind when assessing the strength of any dispute.
How to approach a refund dispute from a financial viewpoint
Step back and quantify the financial exposure: sum the disputed charges, include bank fees or FX conversions, and compare this total to the effort and likely timeline for remediation. Consider the time-cost of pursuing a dispute versus the dollar value at stake.
Document the facts chronologically and present the strongest evidence first: proof of trial dates, feature non-delivery or unexpected renewals, and transaction records. This data-driven approach increases the chance of a timely remedy, whether via the provider, a payment processor or a consumer protection agency.
Address
- Address: Tridot Limited, House No. B393/33‑Barnor Street, Awoshie‑Accra, P.O. Box 5034, Accra, Ghana
What to do after cancelling Tridot
Review bank and card statements for three months after cancellation to ensure there are no lingering charges. Reallocate the monthly budget you freed to either a lower-cost training option or to periodic coaching sessions that deliver the most marginal gain per A$ spent.
Consider a short reinvestment experiment: try a lower-cost plan or pay-per-coaching session for one training block to test whether reduced spend maintains the same or better outcomes. Track training adherence and performance metrics to validate the cost-benefit trade-off.
If you intend to rejoin later, maintain the documentation created at cancellation to speed any future account reconciliation. Use the financial data you collected to set a clear decision rule for resubscribing, for example: "resubscribe only if expected performance improvement exceeds A$X per month in demonstrable gains."