Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Veed
320d High Road
SS7 5HB Benfleet
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Veed service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
How to Cancel Veed: Complete Guide
What is Veed
Veed is a browser-based video editing and AI content platform that combines timeline editing, auto-subtitling, text-to-speech, AI avatars and generative video models. The product is sold as seat-based subscriptions (individual and team tiers) plus optional AI credit bundles for advanced generation. Veed positions itself for creators and small teams who prioritise speed and AI-assisted workflows over high-end desktop editing.
In terms of value, Veed’s tiering differentiates capabilities (watermark removal and HD export, advanced AI tools, team management and priority support). Many commercial write-ups list a freemium entry level, a basic/lite plan for individuals, a pro plan with full AI features and a business/enterprise option with team controls. Published pricing guides commonly show a Lite tier near US$12 and a Pro tier near US$29, with a Business tier above that; for Australian readers these figures convert to approximate AUD amounts below.
| Plan | Typical features | Price (approx A$) |
|---|---|---|
| Free | Watermarked exports, basic editing, limited storage | A$0 (free) |
| Lite | Watermark removal, 1080p exports, basic auto-subtitles | A$18 approx |
| Pro | 4K export, full AI tools, brand kit, higher limits | A$44 approx |
| Business / Enterprise | Team seats, admin controls, priority support, custom limits | A$88+ approx or custom |
Conversion note: many published sources list USD prices; using a mid-market USD to AUD rate near 1.50 yields the AUD approximations above. Marked amounts are approximate and will vary with local pricing, taxes and promotions.
How Veed subscriptions typically behave
From a financial perspective, Veed subscriptions auto-renew by default and are billed on the selected billing cycle (monthly or annual). The binding policy language states renewals continue unless the subscription is cancelled before the renewal window. This has direct impact on cashflow planning because an unattended auto-renewal converts a predictable short-term saving into a recurring line item.
Veed’s published policy sets a renewal notice window: cancellation to prevent a renewal must be completed at least two business days before the renewal date. If cancellation is submitted later, the subscription will typically renew for the next period and the customer remains liable for that charge. This timing constraint is one of the most consequential financial details for budgeting.
Refunds are constrained: in the terms, consumers who have not used the service and cancel within a limited cooling-off window (commonly shown as 14 days) may qualify for a full refund. Once the service has been used (for example by uploading or editing media) the right to a change-of-mind refund is restricted. Pro-rata refunds may be stated for material changes to the service, but routine cancellations after service use are generally not refundable. These rules should shape any decision to trial higher-cost plans.
Customer experience with Veed cancellation
What users report
Users and reviewers praise Veed’s ease of use and AI features, but a measurable share of public reviews focus on billing confusion, unexpected renewals and slow support replies. Several review aggregators and community threads list billing and refund disputes among the top complaint categories.
Common direct observations from public feedback include: automatic renewals occurring without a prominent reminder, unclear usage accounting for AI credits, and disappointment where refunds were requested after limited use. Some reviewers report a satisfactory resolution after escalation, while others found the timing and documentation requirements for refunds restrictive.
Recurring issues and practical takeaways
From a cost-control standpoint the main takeaways are: monitor renewal dates closely because of the two business day cut-off; treat trial use as consuming the consumer cooling-off right; and be prepared to substantiate any refund claim with timestamps showing non-usage where applicable. These operational facts explain why many cancellations convert into financial disputes.
Another recurring theme is platform complexity when AI credit packs and app-store billing are involved: charges routed through an app store or separate credit wallet can complicate refund outcomes and timelines. Plan selection matters because seat-based pricing multiplies quickly for teams; audit your effective cost per active editor before committing to an annual plan.
Documentation checklist
- Subscription records: keep the original purchase receipt, plan name, billing frequency and payment method.
- Renewal date evidence: capture the invoice or renewal notice that shows the next billing date.
- Usage logs: preserve timestamps that prove whether services (uploads, edits, AI generations) were used during any cooling-off window.
- Invoice history: download and save past invoices showing amounts and tax treatment.
- Communications log: record the date and content summary of any messages exchanged with the provider or payment processor.
Financial implications of cancelling midterm
From a financial perspective, cancelling a subscription immediately stops future renewals but does not always trigger a refund for the remaining pre-paid period. Veed’s terms explicitly state that cancelling will prevent further charges but that refunds are not guaranteed except under the consumer cooling-off rules or in certain pro-rata circumstances for material service changes. This means that cancelling a yearly plan midterm may leave you holding an unused pre-paid period unless the provider accepts a pro-rata rebate.
If you manage business bookkeeping, treat a cancelled annual subscription as an expense already incurred unless a refund or pro-rata credit is confirmed in writing. For budgeting, model subscription cancellations as a way to avoid future cash outflows rather than as a source of immediate cash recovery.
| Scenario | Likely billing outcome for Veed |
|---|---|
| Cancel more than two business days before renewal | Subscription will typically not renew; no further charges for next period. Refund depends on prior usage and terms. |
| Cancel within two business days of renewal | Service usually renews for next period and you remain liable for that charge. |
| Request refund within 14 days and never used service | Consumer refund may be available subject to terms; documentation required. |
| Request refund after using service | Refund generally not available; dispute channels will focus on evidence of non-performance or material service change. |
Disputes, chargebacks and escalation: what to expect
From a dispute-risk perspective, the strongest cases for a refund are demonstrable non-delivery or charges contrary to the terms at purchase. If you file a payment dispute with your card issuer, expect the provider to respond with invoices, records of usage and its terms of sale. Documented timestamps and usage logs materially strengthen your position.
Chargebacks can be effective but carry trade-offs: processing times, potential reversal if the provider proves contractual compliance, and administrative burden. Consider chargebacks when there is clear evidence of unauthorised or incorrect billing and when internal escalation and evidence submission have failed. From a financial-advice standpoint, chargebacks should be a last resort after attempting to resolve with the provider and keeping full documentation.
Consumer rights and cooling-off specific to Veed
Veed’s terms reference a consumer right to change your mind within a specified window if the service has not been used. For consumer subscribers this is commonly framed as a 14-day right for unused services. If you have used Veed’s services during that period, the right to a refund is limited. Tie this rule to your evidence: usage logs, timestamps and invoices are decisive.
Where the provider makes material changes to the subscription or pricing, the terms may allow pro-rata refunds for unused prepaid time. If you believe a change is material, document the change and request a pro-rata calculation referencing the effective date of the change.
Alternatives and cost optimisation
From an optimisation perspective, compare expected annual cost per active editor across providers before switching. For some creators, a switch from a Pro seat at around A$44 approx per month to a lower-cost editor plus a pay-as-you-go AI credit bundle will reduce recurring overhead. Factor in training time and migration costs when comparing alternatives.
| Comparator | Key trade-offs | When to choose |
|---|---|---|
| Keep Veed Pro | All-in-one AI tools, brand kit, collaboration | When AI features and unified workflow save time> cost |
| Move to lighter editor + credits | Lower fixed monthly cost, variable credit spend | When usage is sporadic and AI generations are occasional |
| Annual prepay vs monthly | Annual reduces per-month cost but increases up-front cash outlay | When cashflow allows and service is essential |
What to expect after cancelling Veed
Expect the subscription to remain active through the paid period and then lapse at the end of that billing cycle. Access to paid features will typically cease at expiry. Any embedded or hosted content tied to the paid plan may be affected, so plan exports or backups ahead of the expiry date.
Also expect that refunds are not automatic. If you believe you qualify for a refund under the published cooling-off rules or due to a material change, present clear documentary evidence and be prepared for a multi-step review process. Keep copies of invoices, timestamps and any support responses for auditability.
Address
- Address: 320d High Road, Benfleet, Essex, SS7 5HB, England
Next steps and practical financial advice
Prioritise these actions: schedule a calendar alert for your plan renewal date, reconcile recent invoices against actual usage, and quantify annual cost per active editor. Treat cancellation as a tool to stop future spending rather than a guaranteed source of a refund. Maintaining accurate records will materially improve outcomes if you seek a refund or need to escalate a dispute.
If you plan to switch vendors, run a simple cost comparison that includes subscription fees, expected AI credit spend and migration overhead. From a financial-advisor perspective this is the most effective way to optimise recurring content costs and preserve budget flexibility.