Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Vipre
Seattle
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Vipre service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
How to Cancel Vipre: Complete Guide
What is Vipre
Vipre is a commercial cybersecurity suite offering endpoint antivirus, anti-malware and email security products for home and business use. The vendor provides cloud-managed endpoint editions for organisations and consumer suites for single-device protection, with common delivery as annual licences and multi-device bundles.
From a product perspective, Vipre markets tiered coverage that spans basic antivirus through layered endpoint defence and email filtering for higher tiers. Resellers in the region list annual Advanced Security bundles with per-device banding rather than a single flat price, which affects unit economics for households versus small offices.
| Plan / licence | Typical AU pricing | Main scope |
|---|---|---|
| Advanced Security (reseller examples) | A$86.41 (1 PC) A$102.12 (3 PCs) A$117.84 (5 PCs) A$157.12 (10 PCs) | Endpoint protection for Windows/macOS; multi-device scaling noted by resellers |
| Endpoint cloud (business) | Varies | Cloud-managed endpoint security and visibility for teams; quote or subscription required |
Address
- Address: Seattle, United States (Headquarters of VIPRE Security Group Inc.)
How cancellations typically work for Vipre subscriptions
From a contractual perspective, Vipre subscriptions are sold as time-limited licences with automatic renewal commonly used for continuity. Renewal notices and the presence of auto-renewal are documented in their support resources, and many consumer licences renew annually.
In terms of value, the key financial levers when cancelling are: the billing cycle (monthly versus annual), whether the licence was sold as a non-renewing one-off, and any explicit refund window tied to the product.
Vipre states a standard 30-day refund window for qualifying consumer products; refund outcomes after that period are assessed case-by-case. This is the primary timing constraint that affects whether you can recover the full payment after cancelling.
Customer experiences with Vipre cancellations
What users report
Public reviews and forum threads show mixed experiences: some customers report straightforward subscription expiries and refunds within the 30-day window, while others report delays or difficulty reaching support when they have questions about billing or product behaviour. Review platforms include Trustpilot and dedicated AV review sites where users describe support responsiveness as a material factor in their decision to stay or leave.
Recurring issues and practical takeaways
Recurring themes from customer feedback are: delayed replies from support, confusion over auto-renewal notices, and inconsistent outcomes for refund requests made after the 30-day period. Some business customers note that cloud endpoint licensing is handled differently from consumer bundles, affecting eligibility for refunds.
Billing, refunds and disputes for Vipre
From a financial perspective, determine whether your licence is annual or non-renewing; non-renewing licences simply expire and do not require action to stop future charges. Annual auto-renewal is the most common model for consumer and small-business editions, which means renewal timing is the primary date to watch.
Refund policy specifics matter: Vipre documents a 30-day full refund policy for certain consumer products. After 30 days, refunds are discretionary and often evaluated against evidence of product issues or billing errors.
If you dispute an unauthorised charge, financial options include lodging a dispute through your card issuer or payment provider. From a budgeting standpoint, dispute timelines can be lengthy and outcomes are not guaranteed, so measuring potential recovery against time and effort is important.
Documentation checklist for Vipre subscriptions
- Proof of purchase: order number, date, transaction reference, payment method.
- Licence details: product name (for example Advanced Security), number of seats and licence expiry date.
- Renewal notices: any auto-renewal or renewal reminder correspondence and timestamps.
- Interaction log: dates and brief notes of contacts with support and case IDs if available.
- Refund evidence: bank or card statements showing charged amounts and any credited refunds.
Common pitfalls and mistakes to avoid with Vipre
- 1. Missing the 30-day refund window: this materially reduces likelihood of a full refund.
- 2. Not checking which licence channel purchased the product through (retailer/reseller vs direct vendor) because refund and support pathways differ.
- 3. Assuming prorated refunds are automatic: prorations are product-dependent and often discretionary beyond trial/refund windows.
- 4. Failing to reconcile device counts: multi-device packs change per-unit economics and may lead to unexpected renewal totals.
Financial analysis and alternatives to Vipre
From a cost-benefit perspective, compare the effective per-device annual cost of the Vipre bundle you hold to market peers. For example, multi-device pricing can reduce per-device cost for households that protect multiple machines. Reseller pricing examples show per-device reductions at larger pack sizes.
| Consideration | Vipre | Typical alternatives |
|---|---|---|
| Licence term | Annual licences common; cloud editions for business available | Alternatives offer annual or multi-year tiers and occasional promotional first-year rates |
| Per-device economics | Tiered multi-device packs reduce unit cost at 5-10 devices | Competitors may bundle VPN or identity protection at higher price points |
| Refund window | 30-day for qualifying consumer products | Some competitors offer 30-60 day money-back guarantees depending on plan |
What to expect after cancelling Vipre
Expect licence expiry at the end of the paid period if cancellation prevents renewal; access to the product typically continues until the licence end date. If a refund is approved, it may take multiple billing cycles to appear on your statement depending on the payment network.
From a financial advisor viewpoint, evaluate replacement costs and feature gaps before cancelling. If you manage multiple devices, the incremental saving of cancelling one licence must be balanced against potential cost of switching and any promotional first-year pricing elsewhere.
Practical next steps and monitoring after cancellation
Monitor your statements for recurring charges for at least two billing cycles after the renewal date. Keep all documentation and timelines in a single folder for any future disputes. If you receive a refund, reconcile it against the original payment and account for any currency conversion timing and fees in your budgeting.
In terms of optimisation, consider the following options to reduce ongoing security spend: evaluate multi-device packs, audit device inventory to avoid surplus seats, and compare feature sets to priorities such as ransomware protection, email filtering and centralised management. Use documented plan features and pricing samples when modelling annual budget impact for the next 12 months.