Cancellation service N°1 in Cyprus
Contract number:
To the attention of:
Cancellation Department – Vistacreate
1 Anastasi Sioukri Themis Court 4th floor, Office 402
3105 Limassol
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Vistacreate service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
How to Cancel Vistacreate: Easy Method
What is Vistacreate
Vistacreate is a cloud-based graphic design platform that offers a free starter tier and a paid Pro membership that unlocks premium templates, stock assets, brand tools and team features. The Pro tier is offered as a recurring monthly or annual subscription and commonly includes a 14-day trial window for new users.
Key commercial facts relevant to subscriptions: Pro typically advertises access to millions of creative assets, background removal and unlimited storage under its Pro offering. Published pricing references commonly list a low monthly USD price and a discounted annual fee; where a foreign currency is shown, local charges will vary depending on the payment channel and currency conversion.
| Plan | Typical billing basis | Approx AU price (converted) |
|---|---|---|
| Starter | Free | A$0 |
| Pro (monthly) | Recurring monthly | Approx A$15/month (approx; converted from USD references) |
| Pro (annual) | Billed annually | Approx A$180/year (approx; converted from USD references) |
Price references in USD are common in vendor materials; conversion here uses recent mid-market rates as an approximation. Always check the charge appearing on your statement for the actual A$ amount.
Customer experience with Vistacreate cancellation
What users report
Public reviews show a mixed picture: many users praise the platform for value and design tools, while a significant minority record problems around renewals, unrecognised charges and perceived difficulty obtaining refunds. Reviews often mention frustration after trial-to-paid transitions and disputes over whether a refund is available.
Several reviewers describe successful resolution where refunds were granted within the vendor’s stated refund window. Others report delayed responses or difficulty when a charge originated through an app store payment channel. These patterns are consistent across multiple review platforms.
Recurring issues and practical takeaways
Common themes from feedback useful for consumers: check whether a payment was processed by the platform or a third-party app store; confirm whether premium downloads occurred (some refunds are denied if paid content was downloaded); and note that change-of-mind refunds outside advertised refund windows are not guaranteed.
Many reviewers recommend keeping contemporaneous records of purchase dates, renewal dates and any assets downloaded, because eligibility for refunds is often resolved against documentary evidence.
How cancellations typically affect Vistacreate subscriptions
Auto-renewal and billing cycle: Vistacreate documents that Pro plans renew automatically on the chosen cycle (monthly or annual). Failure to terminate before renewal will typically result in the next period being charged. The vendor’s published policy emphasises the automatic renewal mechanic.
Access and feature removal: The vendor states that on cancellation and/or at the end of the paid period you will lose Pro features and premium assets. In practice, access to Pro tools and assets is limited to the active paid period or to conditions set out in the plan terms.
Refund windows and conditions: Vistacreate’s published policy offers a limited full refund window (commonly 14 days) after purchase or renewal, subject to conditions such as non-download of paid designs. After that period refunds are generally not available under the vendor’s stated terms.
App store purchases: Where payment is processed through a third-party store, the store’s refund procedures typically apply. The vendor acknowledges that it cannot directly control app store refunds in some cases.
Refund eligibility and practical legal implications
Vendor policy defines administrative refund rules, but statutory consumer guarantees may still apply. Under local consumer protection principles for digital content, consumers can seek remedies if the service is not provided with due care and skill or is not fit for purpose. This means an advertised no-refund stance cannot always exclude statutory rights where a major failure exists.
Consequently, if the service fails to deliver a core promised feature or is demonstrably defective, remedies under consumer law may include repair, replacement or refund depending on severity. Administrative vendor windows (for example the 14-day policy) interact with but do not automatically negate statutory rights.
Billing disputes, chargebacks and escalation
If a charge appears that you did not authorise or that conflicts with the subscription terms as you understood them, consider the documentary standard for disputes: date of transaction, merchant descriptor, transaction amount in A$, and evidence of use or downloads. Keep those items organised.
Dispute pathways exist through payment providers and consumer regulators. A disputed card charge may be raised with the card issuer under its chargeback procedures. If a satisfactory result is not obtained, escalation to a regulator or consumer agency is an option. Documentary evidence materially improves the prospects of a favourable outcome.
| Item | Why it matters |
|---|---|
| Proof of purchase (invoice or receipt) | Establishes date and amount charged |
| Bank or card statement showing the A$ charge | Shows exact merchant descriptor and posted amount |
| Record of downloads or asset use | Used by the vendor to determine refund eligibility |
| Trial start and end dates | Determines whether refund window applies |
Documentation checklist
- Proof of purchase: invoice, order ID or subscription confirmation.
- Transaction evidence: bank/card statement showing the exact A$ amount and date.
- Account records: dates associated with trial activation and renewal events.
- Usage log: clear indication whether premium designs were downloaded after charge.
- Correspondence log: timeline of any communications or case references (do not include content that instructs how to contact).
Common pitfalls and mistakes to avoid
- 1. Assuming a vendor policy overrides statutory consumer guarantees.
- 2. Failing to keep a contemporaneous record of the charge date, trial expiry and downloaded assets.
- 3. Not verifying whether the charge came through a third-party app store or the vendor’s own billing system.
- 4. Missing the vendor’s stated refund window for change-of-mind claims.
- 5. Deleting evidence of use (screenshots, records) before attempting a dispute.
Pricing and plan comparison
| Feature | Starter | Pro |
|---|---|---|
| Access to premium assets | Limited | Full access (Pro only) |
| Background remover | No | Yes |
| Storage | 10 GB | Unlimited |
| Team seats | Not available | Up to 10 users (typical) |
Note: feature lists are drawn from platform descriptions and may change. Confirm feature entitlement at the time of purchase for an authoritative account.
Address
- Address: Crello Limited 1 Anastasi Sioukri Themis Court 4th floor, Office 402 3105 Limassol Cyprus
What to expect if you request a refund for Vistacreate
Expect the vendor to evaluate eligibility against its stated refund policy: the typical conditions include timing (for example a 14-day window) and whether paid assets were downloaded. If the request meets the stated conditions, the vendor may process a full refund; outside those conditions refunds are less likely under the vendor’s published terms.
Where the charge was processed by an app store, the store’s refund mechanism generally governs the outcome. Where the payment channel is the purchaser’s card, banks may apply their dispute rules; outcomes depend on the documentary record and the payment provider’s policies.
How to prepare a strong case for a refund or dispute
Collect the items on the documentation checklist, record precisely when paid features were accessed, and reconcile the billed amount with any advertised price or promotional terms. Present the evidence logically and clearly when seeking a remedy.
Regulatory remedies and escalation options
If vendor remedies are exhausted or responses are unsatisfactory, consumers have regulatory and dispute avenues for digital goods and services. Statutory consumer guarantees may allow claims for major failures even after vendor refund windows have closed.
Escalation may include filing a dispute with your payment provider, lodging a complaint with a consumer regulator, or seeking independent dispute resolution. Evidence and clear chronology improve the prospect of a successful escalation.
What to do after cancelling Vistacreate
After cancellation, monitor your card or bank statements for any further unexpected charges and retain all records of the transaction and any vendor responses. If a renewal charge occurs within a vendor refund window and you meet the conditions, pursue a refund promptly with your documentation.
If a charge cannot be resolved through vendor channels, raise the issue with your payment provider and consider lodging a complaint with a consumer protection body. Keep a concise file of all evidence to support any dispute.