Cancellation service N°1 in Israel
Contract number:
To the attention of:
Cancellation Department – Vixer
Hirshfeld 30
75244 Rishon Le Zion
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Vixer service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
How to Cancel Vixer: Step-by-Step Guide
What is Vixer
Vixer is a mobile AI video editor and maker developed by Popixels Ltd. The app provides template-driven editing, automatic captioning and AI-assisted effects aimed at short-form social clips. The official site positions the product as a fast, templated editor and links to standard legal pages (privacy policy and user agreement) that describe the app as an in‑app subscription product.
Pricing and purchase flows are handled through in‑app purchases on app stores in most markets; App Store notes show typical behaviour for in‑app subscriptions: automatic renewal, billing within 24 hours before period end, and non‑proration of the current period when auto‑renewal is disabled. The developer and third‑party reviews indicate common subscription options (monthly, yearly, trial) though AU pricing is not published on the official site.
How subscriptions and billing typically work for Vixer
When Vixer is sold through an app marketplace, the marketplace normally manages recurring billing and renewals. App Store messaging for Vixer states renewal timing (charge occurs up to 24 hours before period end) and that turning off auto‑renew does not refund the current period; the subscription remains active until the paid period ends.
Vixer’s user agreement covers service availability, limitations of liability and that disputes are to be governed under Israeli law, which can affect remedies and the escalation route when a consumer seeks a developer-level remedy. The terms also make clear the app is provided “as is” and disclaims certain guarantees. These contractual points are relevant when assessing refund likelihood from the developer.
| Plan | Billing model | Typical AU price (A$) | Notes |
|---|---|---|---|
| Monthly | Auto-renewing subscription | Varies | Common in app-store listings; renewed automatically each month. |
| Yearly | Auto-renewing subscription | Varies | Often promoted as a lower annual effective rate; no proration for cancellation in current period. |
| Free trial | Time-limited trial converting to paid | Varies | If offered, the trial typically converts at end of trial unless renewal is disabled beforehand. |
Customer experience and cancellation: analysis for Vixer
What users report
Public reviews and user posts collected from app stores and review aggregators show mixed user sentiment: many users praise the app’s quick editing and AI features while a subset report billing and cancellation friction, charges they did not expect, or difficulty obtaining refunds. Some reviewers specifically report being charged after a trial or that disabling renewal left them hoping for a refund that was not provided.
Independent aggregate pages and charge dispute forums flag Vixer as a recurring, possibly hard-to‑cancel subscription for some customers; several posts recommend verifying the purchase channel and documenting dates and receipts before pursuing a refund. Paraphrased user feedback includes short statements such as "charged monthly without consent" and "cancelling is quite tricky."
Recurring issues and practical takeaways
Issues reported most often relate to three financial points: unexpected renewal timing, limited or no proration after disabling auto‑renew, and confusion around whether the app store or developer is responsible for refunds. These patterns affect the financial decision to subscribe and the expected recovery path if you decide to cancel.
From a financial perspective, monitor the renewal cycle and the first billing date after any free trial. If the product falls short of advertised functionality or is materially different from what was promised, consumer guarantees may provide a stronger basis for refund than a simple change of mind. See the consumer rights section below.
Common financial consequences when you cancel Vixer
Turning off renewal typically prevents future charges but does not produce an immediate refund for the paid period; the subscription usually remains active through the end of that cycle. Expect no proration for the unused days of a paid month unless a specific exception is granted.
Refund eligibility differs by purchase channel. If the subscription was charged by an app marketplace, that marketplace’s refund process is the first place to check for reimbursement options under store policy or statutory consumer rights. Developer-level refunds are handled separately and may be governed by the app’s terms.
Documentation checklist
- Receipt: save the app store or payment receipt showing charge date and amount.
- Trial start/end dates: record when a free trial began and when it converted to paid.
- Billing ledger: capture a screenshot or export of your bank/card statement showing the transaction label and date.
- Terms snapshot: save a copy or screenshot of the Vixer terms and the app store listing at the time of purchase.
- Functional notes: document the feature or fault that justifies a refund claim (dates, errors, missing features).
- Dispute reference: if you open a store or bank dispute, note the case or reference number and relevant dates.
How to frame refund and dispute requests (what to emphasise)
From a budgeting and recovery standpoint, lead with: dates of purchase, exact charge amounts, the mismatch between promised and delivered features, and the consumer guarantee or store policy that supports your claim. Present financial impact clearly: recurring monthly drain, unexpected large charge, or failed service delivery. This reduces back‑and‑forth and improves the odds of an outcome that restores funds.
Where the app materially fails to provide core features as advertised, cite consumer guarantee language and be precise about the failure. For change‑of‑mind requests note that many marketplaces treat these more strictly than faults.
| What to claim | Why it matters financially |
|---|---|
| Service not as described | May justify full refund or remedy under consumer law. |
| Unwanted renewal after trial | Leads to recurring charges that inflate monthly spending. |
| Duplicate or unexpected charges | Immediate bank/card dispute options may recover funds quickly. |
Short note on consumer rights that matter for Vixer
Under Australian consumer law, digital products and subscriptions must meet consumer guarantees such as being fit for purpose and as described. If Vixer fails to deliver core advertised features or is materially different, you may be entitled to a remedy including a refund. App stores and developers may implement processes but statutory rights remain.
App store refund pages also explain store procedures and the interplay with local law; for purchases billed through an app marketplace you can also pursue the marketplace refund mechanism where available. Maintain documentation to support any ACL claim tied to Vixer’s functionality.
Alternatives and opportunity cost analysis
From a budgeting perspective, weigh the monthly or annual cost of Vixer against the real usage frequency and the value of time saved by AI automations. If your video output is occasional, the annual plan often only makes sense if savings exceed the cash you could allocate to a one-off editing task. Vixer is positioned as a convenience/efficiency tool; compare that to the lifetime cost of a desktop editor or ad‑hoc freelance editing.
| Alternative category | Core attributes | Financial trade-off |
|---|---|---|
| AI mobile editors | Fast templates, subscription pricing, cloud features | Good for high volume social creators; recurring cost applies |
| Traditional desktop editors | One‑off licence or free open source, steeper learning curve | Higher upfront cost but lower recurring spend over years |
| On‑demand freelance editing | Pay per project, variable quality | Potentially cheaper if you only need occasional professional edits |
Practical mistakes to avoid when managing Vixer costs
- Not tracking trial expiry: unmonitored trials commonly convert to paid and inflate monthly bills.
- Ignoring the billing label: ambiguous statement descriptions make disputes harder if you don’t link the charge to Vixer immediately.
- No proof of functionality: failing to document app faults or missing features reduces refund success.
- Assuming automatic proration: many in‑app subscriptions do not prorate unused time when auto‑renew is turned off.
Address
- Address: Popixels Ltd. Hirshfeld 30, Rishon Le Zion, Tel Aviv 75244, Israel
What to do after cancelling Vixer
Immediately review recent billing statements for duplicate or unexpected charges and keep records for at least 12 months. Track whether future renewals stop and whether any refunds are posted. Use the documentation checklist above to assemble a clear case if you need to escalate a dispute.
If a refund is required for a fault (not a change of mind), articulate the functional shortfall, the date of purchase and direct financial impact when you contact the relevant party or raise a dispute. Keep communications factual and include receipts.
Finally, treat cancellation as an opportunity to reallocate the monthly or annual charge into a cost category you control: test an alternative workflow (one-off editor, template bundle, or occasional freelancer) and measure unit cost per finished video. This gives a data‑driven basis to decide whether to resubscribe in the future.