Cancellation service #1 in Australia
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Webroot service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
How to Cancel Webroot: Complete Guide
What is Webroot
Webroot offers cloud-based endpoint and consumer security products sold under SecureAnywhere branding, delivering lightweight antivirus, anti-phishing and password manager features for Windows, macOS and mobile devices. The product line is commonly packaged by device count (for example 3 or 5 devices) and by annual subscriptions, with a cloud architecture that aims to minimise local system impact.
From a financial perspective, Webroot is positioned as a low-footprint solution that often competes on price and ease of deployment rather than heavyweight local scanners. Retail and reseller listings show a wide range of AU pricing depending on channel, licence duration and device count.
How Webroot subscriptions are structured
Webroot consumer licences are typically sold as time-limited subscriptions (annual is most common) and by device allowance (eg 3 devices, 5 devices). Official product pages reference annual pricing models and multi-device bundles.
From a billing standpoint, expect automatic renewal language in purchase terms and resellers that may invoke their own renewal rules; this means renewal timing and renewal price can vary by purchase channel. Resellers and business-targeted licensing show different price points per seat.
| Plan type | Devices | Billing period | Typical AU price |
|---|---|---|---|
| SecureAnywhere basic | 1-3 devices | Annual | Varies |
| SecureAnywhere plus/complete | 3-5 devices | Annual | Varies |
| Business/endpoint licences | 10+ devices | 1-3 years | Example per-seat AU$25-AU$75 (varies by tier) |
Customer experience with cancellation
What users report
Public reviews show a mix of positive product feedback and strong complaints about renewals, refunds and customer support responsiveness. Several reviewers describe difficulty resolving charges and delays in getting refunds processed.
Representative user feedback includes short, pointed statements such as "Impossible to Cancel Via Website!!" which encapsulate frustration reported on consumer review platforms. These comments appear alongside many accounts of automatic renewals that users did not expect.
Recurring issues and practical takeaways
Recurring themes are: potential surprise renewals, varying refund outcomes depending on purchase channel, and uneven support experiences. From a budgeting viewpoint, unexpected renewals can create recurring expense drift that erodes savings goals.
Practically, note that purchases via third-party resellers or app marketplaces often follow the reseller’s refund/renewal rules rather than the vendor’s. This affects both the timeline for any refund and the entity that must authorise it.
How cancellations typically work for Webroot subscriptions
Timing and effect: reported practice is that cancellations take effect at the end of the current billing period rather than immediately, so you should assume access continues until the paid period ends. This pattern appears in customer reports and refund-policy summaries.
Notice periods: consumer reports and third-party guides indicate that month-to-month subscriptions may require short advance notice while annual plans often require longer notice ahead of renewal; exact windows vary by purchase channel. Expect to encounter auto-renewal clauses in licence terms.
Proration and refunds: many users report that partial-period refunds are uncommon for renewals and that pro rata refunds are not guaranteed; outcomes depend on whether the charge is treated as a renewal, a new purchase, or a reseller transaction.
Cooling-off and consumer guarantees: under Australian consumer protection, digital content and services have remedies where the product fails to meet guarantees; this can affect refund entitlement if the software is defective or materially different from what was promised. Use consumer guarantee guidance as a reference point when evaluating refund claims.
| Issue | What customers say | Financial implication |
|---|---|---|
| Auto-renewal | Unexpected charges before notice | Unplanned expense; monitor card statements |
| Refund availability | Refunds often contested or limited | Potential sunk cost; plan for dispute timeline |
| Reseller rules | Different terms by channel | Refund route may be indirect and slower |
Documentation checklist
- Proof of purchase: invoice or order reference showing product, date and price.
- Licence key or account identifier: any keycode, order number or licence reference linked to the subscription.
- Billing records: bank or card statements showing the charged amounts and dates.
- Terms at time of purchase: a copy or screenshot of the licence terms or renewal clause when you bought the product.
- Communication log: short, dated notes summarising any interactions and their outcomes.
Refunds, disputes and financial remedies
From a financial perspective, treat a disputed charge as time-sensitive: gather documentation quickly and consider your payment-card dispute window as part of your decision matrix. Merchant responses can take weeks.
Chargebacks vs refunds: a chargeback through your card issuer is an escalation with pros and cons: it can recover funds faster but may require evidence and can be time-limited. If a merchant offers a partial refund, evaluate whether the net outcome justifies acceptance.
Tax and accounting: for small businesses, cancelled licences and partial refunds may require adjustments to expense accounts; keep clear records of the original purchase and any refund transaction.
Common pitfalls and mistakes to avoid
- Missing the renewal window: automatic renewals can re‑bill you before you act, creating a full-period charge.
- Assuming uniform refund rules: reseller, marketplace and vendor policies differ; don’t assume the vendor’s policy applies to a third-party purchase.
- Failing to track card statements: late detection of a renewal increases complexity of dispute resolution.
- Not saving terms: the licence terms at purchase time are often decisive in disputes.
Practical financial decision framework
Analysis: weigh continued subscription cost against the marginal value it delivers. If the annual renewal is A$X and comparable alternatives cost materially less or provide higher protection per dollar, cancellation may free up budget for higher-value security or other priorities.
Comparison: use device-per-dollar and feature-per-dollar metrics when comparing vendors. Consider hidden transaction friction such as difficult refunds or recurring renewal traps when calculating total cost of ownership.
| Service | Typical features | Cost consideration |
|---|---|---|
| Webroot | Lightweight cloud AV, password manager, multi-device packs | Low per-device overhead; renewal behaviour varies by channel |
| Alternative A | Heavier local scanning, larger signature DB | May cost more in CPU resources and price |
Address
- Address: Level 6, 80 Pacific Highway North Sydney, NSW 2060 Australia
What to expect after cancelling Webroot
Access and billing: reported experience is that access commonly remains for the paid period while billing for future periods stops if cancellation is accepted; refunds for renewals are not consistently granted. Plan finances accordingly.
Service residues: some users note software can remain installed after licence expiry; if device performance is a concern, plan a maintenance window to uninstall or replace software with alternative protection.
Next steps financially: reallocate the freed budget to either an alternative security vendor with clearer renewal terms or to a contingency fund to cover potential dispute resolution costs. Track the replacement product’s per-device and annual costs to ensure net savings.
Legal rights and escalation options
Consumer guarantees apply to digital content and may provide remedies where the product is defective or not as described; cite government guidance and legal commentary for specifics when pursuing a refund or remedy.
Escalation: if a financial dispute remains unresolved, documented evidence of purchase, renewal and attempted resolution will strengthen any complaint to a financial institution or consumer protection body.
Actionable checklist before you decide
- Quantify annual cost: calculate the current per-year and per-device cost you are paying.
- Evaluate replacement cost: shortlist alternatives and compare A$ per device per year and feature parity.
- Aggregate documentation: assemble invoice, licence key, statements and terms for dispute readiness.
- Plan timing: match any cancellation action to your billing cycle to avoid paying an extra period unnecessarily.