Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Webull
Level 14, 1-7 Castlereagh street
2000 Sydney
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Webull service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
How to Cancel Webull: Easy Method
What is Webull
Webull is a retail brokerage and trading platform that offers commission-light execution, market data feeds, and trading tools for equities, ETFs, options and futures. The platform markets advanced charting, order-book depth (Level 1 and Level 2) and a premium tier that bundles market-data access and analytic tools for active traders. Webull operates both global and local sites; the Australian portal emphasises ASX and CBOE streaming data as well as access to Nasdaq feeds.
Market-data options on Webull include free Level 1 quotes by default and paid upgrades such as Nasdaq TotalView (Level 2) and OPRA options data. Webull’s documentation and AU pages show multiple purchase paths and promotional variations for streaming feeds and premium features.
Subscription plans and pricing snapshot for Webull
Below are the most relevant data and membership items for traders who may consider subscribing to Level 2 on Webull. Prices shown are expressed in A$; where Webull lists US-dollar amounts I converted to AUD and labelled as approx. Use these figures to assess monthly cost versus trading benefit.
| Plan / data | Typical charge (AUD) | Notes |
|---|---|---|
| Level 1 (basic streaming) | A$0 | Default for accounts; top bid/ask and delayed or consolidated snapshots. |
| Level 2 (Nasdaq TotalView) | A$4.50 / month (approx) | Converted from US$2.99 monthly non-professional rate; professional rates are much higher. Check non-professional questionnaire requirements. |
| Webull Premium bundle | A$60 / year (approx) | Converted from US$40/year; Premium often includes market-data access and other benefits. Verify current promotions. |
| ASX / CBOE streaming feeds | A$49.99 (listed) | AU site lists market-data subscriptions available from A$49.99 for specialised feeds; promotions can reduce or waive fees for qualifying traders. |
How cancellations and billing typically work for Webull subscriptions
From a financial perspective, cancelling a data subscription on Webull usually affects the next billing cycle rather than producing an immediate pro rata refund. Most market-data and premium subscriptions are recurring and set to auto-renew at the start of each billing period.
Notice periods and effective dates: subscription changes are typically effective at the end of the current paid term. That means stopping a renewal usually prevents charges from the following period but does not always refund the unused portion of the active period. Record the date and amount of the last successful charge to assess potential refunds or proration.
Proration and refunds: Webull’s help pages and AU market-data FAQ show that refund rules vary by product and promotional term. In many cases small monthly data subscriptions are non-prorated or only refunded under specific conditions (for example, duplicate billing or clear errors). Expect tighter refund windows on promotional or bundled offers.
Professional versus non-professional billing: Nasdaq TotalView and other feeds have separate professional rates that are substantially higher than the non-professional price. If your status changes or the vendor deems you professional, the billing terms and rates can change. Confirm your classification before subscribing to avoid unexpected higher fees.
Customer experience with cancellations
What users report
Users who discuss cancel level 2 webull online report a few recurring themes: an initial free trial or promotional access followed by recurring charges, confusion about which payment method was billed, and variability depending on the payment channel used (third-party processors or app-store billing). Some users describe needing to check the payment provider that processed the subscription.
On the Australian portal, promotions such as free streaming for qualifying traders complicate expectations: some traders say promotional access can be lost when tiered criteria change, and that can alter whether a charge appears. Others appreciate the low headline costs but note that add-on feeds (ASX streaming or options feeds) may use separate billing and policy terms.
Recurring issues and practical takeaways
From a practical financial-advice viewpoint, common complaint drivers are billing opacity and mixed payment flows. Traders frequently cite difficulty mapping a specific debit/credit entry to the named feed or promotion, especially when multiple small subscriptions appear on statements.
Takeaway: reconcile bank or card statements against the timeline of sign-ups and trials. If a charge is unexpected, document transaction IDs, timestamps and the specific feed name shown on the statement; this evidence strengthens any refund or dispute request.
Documentation checklist before you cancel level 2 webull
- Subscription record: note product name, activation date, trial period expiry, and last billed amount.
- Billing evidence: screenshot or PDF of the bank/card statement showing the charge and merchant descriptor.
- Non-professional questionnaire record: any confirmation that entitled you to the lower rate (if applicable).
- Promotion terms: capture the T&Cs or promotional page that promised free or discounted access.
- Communication log: dates and brief content notes of any interactions you had relating to billing or access.
Common pitfalls and mistakes to avoid
- 1. Misidentifying the billed product: charges may show a payment-processor name rather than "Level 2", making reconciliation harder.
- 2. Missing small recurring charges: low monthly amounts still add over time; check statements monthly.
- 3. Assuming immediate proration: many subscriptions only stop renewal and do not refund the unused portion.
- 4. Overlooking professional status rules: if your account is reclassified as professional, rates change and back-billing risk exists.
How disputes, refunds and chargebacks generally play out for market data
From a consumer-rights angle: start by assembling facts and transaction evidence. Where a platform error or duplicate charge occurred, evidence increases the chance of a refund. For small recurring digital subscriptions the provider’s policy often determines outcome.
If a charge remains unexplained, you can consider a payment-provider dispute. Note that chargebacks may have timelines and consequences; use them as a last resort after gathering documentation. Keep records of all correspondence and outcomes.
Pricing and value analysis: is Level 2 worth it?
Considering that Level 2 data is often in the low dollars per month (approx A$4.50/month in the non-professional tier), the direct cost is modest relative to potential trading improvements for active intraday traders. The key question is whether the incremental signal leads to better execution and lower slippage that covers the subscription cost.
From a financial perspective, perform a break-even check: estimate how much reduced slippage or improved entry/exit points would save you per month and compare to the subscription cost plus any applicable taxes or processing fees. Factor in the frequency of trades and average trade value.
| Trader profile | Approx monthly value threshold | Recommendation |
|---|---|---|
| Occasional investor (few trades / month) | A$0 - A$30 | Unlikely to recover cost; prioritise free Level 1 data. |
| Active day trader (many trades / day) | A$50+ | Level 2 likely justifiable; test on a trial month and track execution improvement. |
| Options/strategy trader | Varies by spread sensitivity | Consider whether OPRA and Level 2 together materially change strategy outcomes. |
Alternatives and how they compare
Alternatives include other brokers and platforms that bundle market data or offer different pricing. When comparing, look at the feed depth (number of price levels), latency and total effective cost after platform fees. Interactive Brokers and local brokers often list separate market-data fees and professional tiers; compare total trading cost, not just data price.
| Provider / feature | Data depth | Typical AU price note |
|---|---|---|
| Webull (Level 2) | Nasdaq TotalView full order book | A$4.50/mo (approx) for non-professional; AU site lists other feeds from A$49.99. |
| Interactive Brokers | Exchange-specific L1/L2 feeds | Market-data fees vary by exchange; see IB AU pages for USD/AUD denominated schedules. |
| Local brokers (tiered) | L1 standard, L2 optional | Often bundled or waived for high-volume accounts; compare brokerage and data combined. |
Legal and consumer rights that matter for Webull
Short note on rights related to digital subscriptions: for Webull-specific purchases, statutory consumer protections may apply to unfair contract terms or where a service is not delivered as described. However, small-value digital subscriptions often have limited statutory refund obligations unless there is a clear failure to supply the service as advertised. Tie any dispute reasoning to the specific Webull product terms and promotional T&Cs.
Address
- Address: Level 14, 1-7 Castlereagh street, Sydney, 2000, Australia
Best practices to manage recurring market-data costs
From a cost-optimisation stance, set a recurring schedule to review small subscriptions every 30-90 days. Reassess whether live data produces measurable execution gains. Use the documentation checklist above to make decisions evidence-led.
When evaluating renewals, calculate the annualised cost (multiply monthly rates by 12) and compare that to the expected improvement in net trading returns after fees and taxes.
What to do after cancelling Webull
After stopping a subscription, monitor your bank and card statements for at least two billing cycles for residual or duplicate charges. Reconcile the amounts against your cancellation date and the documentation you saved.
Next steps from a financial adviser perspective: reallocate the small recurring cost into either execution-cost tests (paper trade with and without Level 2) or use the funds to cover a few higher-quality market data reports that better fit your strategy. Track the impact in P&L over a 30- to 90-day window before committing to any renewal.