Kündigungsdienst Nr. 1 in United States
Sehr geehrte Damen und Herren,
Ich teile Ihnen hiermit meine Entscheidung mit, den Vertrag bezüglich des Dienstes Wordpress zu beenden.
Diese Mitteilung stellt einen festen, klaren und eindeutigen Willen dar, den Vertrag mit Wirkung zum nächstmöglichen Termin oder gemäß der anwendbaren vertraglichen Frist zu kündigen.
Ich bitte Sie, alle notwendigen Maßnahmen zu ergreifen, um:
– jegliche Abrechnung ab dem Datum des Kündigungswirksamwerdens einzustellen;
– mir schriftlich die ordnungsgemäße Berücksichtigung dieser Anfrage zu bestätigen;
– und gegebenenfalls mir die Endabrechnung oder die Saldenbestätigung zu übermitteln.
Diese Kündigung wird Ihnen per zertifizierter E-Mail zugestellt. Der Versand, die Zeitstempelung und die Integrität des Inhalts sind nachgewiesen, wodurch dies ein nachweisbares Schriftstück ist, das den Anforderungen des elektronischen Nachweises entspricht. Sie verfügen somit über alle notwendigen Elemente, um diese Kündigung gemäß den anwendbaren Grundsätzen bezüglich schriftlicher Benachrichtigung und Vertragsfreiheit ordnungsgemäß zu bearbeiten.
Gemäß den Vorschriften zum Schutz personenbezogener Daten bitte ich Sie auch:
– alle meine Daten, die nicht für Ihre rechtlichen oder buchhalterischen Verpflichtungen erforderlich sind, zu löschen;
– alle zugehörigen persönlichen Bereiche zu schließen;
– und mir die wirksame Löschung der Daten gemäß den anwendbaren Rechten zum Schutz der Privatsphäre zu bestätigen.
Ich bewahre eine vollständige Kopie dieser Mitteilung sowie den Versandnachweis auf.
How to Cancel Wordpress: Complete Guide
What is Wordpress
Wordpress is a hosted website and site-management platform that combines the open-source WordPress software with managed hosting, themes and commercial add-ons. It offers a free tier plus paid plans that bundle storage, custom domains, premium themes, plugin support and varying levels of technical support and e-commerce tools.
Official plan tiers and the scope of features are published by the service and include entry-level personal/premium tiers and higher business and commerce tiers with plugin and WooCommerce capabilities.
Subscription plans and representative AU pricing (approx)
The table below summarises the common plan tiers published by the service and a representative monthly price in AUD. Prices on the official page are shown in local currencies; the AUD figures are approximate conversions for reference only (conversion source cited). Do not treat these numbers as an invoice.
| Plan | Representative monthly price (A$) - approx | Key feature note |
|---|---|---|
| Personal | A$4.90 approx | Basic custom domain and ad removal; low storage |
| Premium | A$9.75 approx | Advanced design tools, monetisation features, more storage |
| Business | A$30.00 approx | Plugin installation, 3rd-party themes, 50 GB storage |
| Commerce | A$54.00 approx | E-commerce and WooCommerce-focused features |
These approximations reflect published tier names and feature groupings; exact local prices vary by billing cycle and market.
How cancellations and refunds typically work for Wordpress subscriptions
Framework: subscription contracts for the service are governed by the provider’s published billing and refund rules plus any statutory consumer guarantees that apply. They use recurring billing with set renewal dates; some purchases (for example multi-year plans or promotional first-year pricing) have specific renewal behaviour detailed in the terms.
Refund windows and proration: the service publishes specific refund windows. Annual and multi-year plans are eligible for a full refund within a limited period (published as 14 days for annual/two- and three-year plans); monthly plans have a shorter window (published as 7 days). Domains have a much shorter cancellation refund window (published as 96 hours). Refunds are generally full within the window and are not prorated after the refund period expires.
Processing and method: refunds are processed to the payment method originally used, and banks may take additional days to reflect the credit. There are exceptions for third-party billed purchases (for example purchases routed through other app stores or resellers), where the third party’s billing terms will control the remedy.
Consequently: the key contractual rules to note are the strict, time-limited refund windows, the non-proration stance outside those windows, and the separate treatment of domains and third-party charges.
Customer experiences with cancellation
What users report
Users on public forums and complaint platforms commonly describe four recurring themes: unexpected renewals, confusion about refund windows, delays or frustration with support responses, and complications when domains or third-party billing are involved. These reports are visible in support forums and consumer complaint listings.
Representative feedback paraphrased from public threads: some account-holders reported being charged after they believed they had cancelled; others noted a narrow domain refund window and difficulty recovering domain control immediately after cancellation. Some reviewers noted that the site is downgraded rather than deleted when a paid plan ends, which can surprise users expecting content removal.
Recurring issues and practical takeaways
1. Time limits matter: many disputes arise where the customer missed the published refund window by days. Keep the published windows in mind because the service’s policy is to grant full refunds only inside those windows.
2. Domains are treated differently: domain registration and renewals have a very short refund window (96 hours) and transfer holds may apply; treat domain transactions as legally distinct from plan subscriptions.
3. Third-party billing complicates remedies: purchases billed by app stores, resellers or other intermediaries are subject to the third party’s refund and dispute processes. Expect added time and more steps where third parties are involved.
4. Support response times vary with plan level: publicly reported experiences show higher-priority support for higher-tier plans and longer waits for lower tiers, affecting dispute resolution speed.
Documentation checklist
- Proof of purchase: receipts or transaction IDs showing plan name, amount and date.
- Billing history: screenshots or exported invoices showing the charge and renewal date.
- Terms snapshot: copy of the provider’s refund period or plan terms valid at the time of purchase.
- Domain details: registration/renewal timestamps and WHOIS evidence if domain control is disputed.
- Correspondence log: dates and summaries of any communication or ticket references.
- Bank/card records: card statement lines or payment gateway receipts for disputed charges.
Maintain these items in chronological order: they are the most useful evidence for a formal dispute or regulatory complaint.
Common contractual points and legal implications
Contractual clauses to watch: the provider’s billing schedule, automatic-renewal clause, renewal notice period (if any), refund window and domain transfer limitations. These clauses define the baseline commercial rights and obligations.
Statutory overlay: under the Australian Consumer Law, digital services and subscriptions must meet consumer guarantees (fit for purpose, supplied with due care). Where a paid feature is not provided as described, a statutory remedy may apply in addition to the service’s contractual policy. This statutory protection is separate from the provider’s refund windows.
Consequently, even if a provider’s published policy appears restrictive, those terms cannot lawfully remove ACL guarantees. If there is a major failure with the service, remedies under consumer law may include a refund or cancellation irrespective of the advertised refund window.
Disputes, chargebacks and escalation (what to expect)
Dispute options: consumers commonly pursue three avenues when an authorised charge persists or a refund is refused: an internal escalation under the provider’s complaint process, a dispute with the payment issuer (bank or card scheme), and a complaint to the relevant consumer regulator. Each path has different timelines and evidence requirements.
Implications of a chargeback or bank dispute: banks will assess whether a charge was authorised and whether the merchant provided the contracted service. A chargeback may reverse a charge temporarily while the merchant responds; prepare the documentation checklist before initiating such a dispute.
Practical expectations after cancellation
After a paid plan ends you can expect any paid features to cease; the provider commonly downgrades a site to a free tier rather than deleting content immediately. Domain transfer holds and renewal increments may remain until expiry. Expect the account/billing history to show any processed refund.
Monitor your statement for several billing cycles: refunds can take bank processing time, and auto-renewals may appear close to expiry dates if payment methods are stored. Keep records of the period when the charge appeared and the refund was processed.
Tables: refunds and plan features quick reference
| Item | Wordpress published rule |
|---|---|
| Annual plan refund window | 14 days from purchase or renewal (full refund within window). |
| Monthly plan refund window | 7 days from purchase or renewal. |
| Domain registration refund window | 96 hours (4 days) from registration or renewal; exceptions apply. |
| Proration policy | Refunds are not prorated after eligible refund period; outside the window you normally receive no partial refund. |
What to do after cancelling Wordpress
Open perspectives: once a paid plan is cancelled, take proactive legal and operational steps to preserve leverage and options. Export and archive site content and maintain documentary evidence of all charges, dates and published terms in force when you subscribed.
Legal next steps to consider: if a published refund window was missed but there is an arguable statutory breach (for example a promised feature was not provided), you may seek remedies under consumer law and reference the provider’s terms when lodging a complaint. Regulators expect documentation and a clear chronology.
If a charge persists: consider formal escalation channels available to you (bank dispute or regulator complaint) after the provider’s internal process has been exhausted; these routes require the documentation checklist and can take weeks to resolve.
Address
- Address: Automattic Inc. 60 29th Street #343 San Francisco, CA 94110 United States of America (USA)
Note: the address above is provided for reference only. It is not a procedural instruction and does not imply any required method for filing cancellations or claims.
References used and selected sources
Primary provider material and published policy: the service’s plans and refunds guidance were reviewed to identify plan categories, published refund windows and the non-proration policy.
Customer feedback: public forum threads and complaint listings were examined to synthesise common cancellation experiences and practical takeaways. Representative public reports include provider support forum threads and consumer complaint listings.
Consumer law context: Australian consumer guarantee and refunds guidance were consulted to note statutory remedies that operate alongside the provider’s contractual policy.