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Cancel XERO
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Cancellation service #1 in Australia
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Xero service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
How to Cancel Xero: Complete Guide
What is Xero
Xero is a cloud accounting platform for small and medium businesses that combines bookkeeping, invoicing, payroll and reporting in a single subscription. It is designed to replace desktop accounting software with a continuously updated online service and integrates with many third-party apps and banks. Xero sells tiered subscriptions that vary by feature set and payroll capacity and it offers flexible billing cycles and add-ons that affect total cost.
The main plan families in recent Australian pricing updates are Ignite, Grow, Comprehensive and Ultimate tiers; Xero has been consolidating legacy plans and adjusting prices for several tiers effective from 1 July 2025. These changes affect what a cancellation or plan move means for ongoing billing.
| Plan | Typical monthly price (A$) | Primary use case |
|---|---|---|
| Ignite | A$35 | Basic bookkeeping for sole traders or microbusinesses |
| Grow | A$75 (from 1 Jul 2025) | Growing small businesses needing more features |
| Comprehensive | A$100 (from 1 Jul 2025) | Businesses requiring payroll and advanced reporting |
| Ultimate (10 - 100) | Varies by size; e.g. A$130 for Ultimate 10 | Large payrolls and multi-user organisations |
How cancellations typically work for Xero
Xero’s terms set out the contractual basics: subscriptions renew automatically each billing period and termination requires one month’s written notice. You remain liable for fees through the notice period. The terms also state that, subject to limited exceptions, no refund is due on termination. These are the core commercial rules that determine billing after you notify Xero of a cancellation.
Billing interactions and proration: Xero’s approach is to bill for the subscription period you have chosen. Upgrades may take effect immediately and downgrades or cancellations typically take effect at the end of the current billing period or after the notice period. Plan migrations and price changes have been announced for a number of plans, which means your final invoice may reflect transitional pricing or promotional terms if you were moved between legacy and new plans.
| Item | What to expect |
|---|---|
| Notice period | One month’s written notice as required by the terms of use. |
| Refunds | Generally none; compensation only in limited circumstances such as long downtime and only on application within stated timeframes. |
| Auto-renewal | Subscription auto-renews for the same period unless terminated; fees continue until effective termination date. |
Customer experiences with cancellation
What users report
Public reviews show a mix of routine cancellations and several recurring complaints. Positive reports note straightforward billing that ends at the agreed date when the administrative elements align. Negative reports on review sites and forums emphasise disputes over continued charges after cancellation, difficulty getting a quick resolution, and frustration when account access is needed for data retrieval after termination. Real user quotes on review platforms refer to unexpected charges and slow support responses.
Recurring issues and practical takeaways
Users frequently flag three practical issues: timing mismatches between cancellation notice and billing cycles, confusion caused by plan migrations and promotional pricing, and delays when trying to reconcile a final charge. These issues are amplified when businesses need data out of an archived subscription. Practical takeaways include verifying which plan you are on before you give notice and expecting at least one final invoice covering the notice period.
Documentation checklist
- Subscription record: plan name, billing period, invoice history and plan change notices.
- Date-stamped proof: preserved confirmation of the date you gave notice and any acknowledgement you receive.
- Final invoices: copy of the invoice that covers the notice period and any subsequent credit notes.
- Data export: exported copies of ledgers, payroll files, BAS reports and attachments you must keep for record-keeping.
- Bank reconciliation: screenshots or statements showing when payments cleared to reconcile post-cancellation charges.
What to watch for before you notify
Check whether you are on a migrated or promotional rate and whether your plan includes add-ons that bill separately; these can generate post-notice charges. Xero’s published price updates and app-store integrations have altered the small-business pricing landscape and can affect final amounts.
Confirm retention and retrieval rules: Xero’s terms explain that archived data is retained for a period but access is different from a live subscription. If you need accounting records for statutory retention or ongoing payroll obligations, plan how to export and store them before service access ends.
Disputes, refunds and chargebacks: what to expect
If a charged amount appears after you expect termination to have taken effect, the typical paths are to gather documentation, lodge a dispute through your payment provider if applicable, and seek explanation using the contractual notices and support channels provided by the supplier. Public feedback shows some users have had to persist to reconcile unexpected charges. Keep copies of all correspondence and invoices.
Be aware that Xero’s published terms limit refunds and set out time-limited remedies for certain service disruptions; this affects the likely outcome of refund requests. For systemic downtime, Xero’s terms allow pro-rata compensation at its discretion when criteria are met.
Records to keep after you end a Xero subscription
- Final invoice pack: all invoices and credit notes for the last 12 months.
- Data export files: accounts export, payroll reports and ATO-related extracts.
- Evidence of termination: any acknowledgement you received and the date it was effective.
- Backup copy: store files in multiple locations and label them with the subscription end date.
Address
- Address: Level 3, 260 Burwood Road, Hawthorn, Melbourne VIC 3122
Alternatives and plan comparison
| Feature | Ignite | Grow | Comprehensive / Ultimate |
|---|---|---|---|
| Basic bookkeeping | Yes | Yes | Yes |
| Payroll | Limited | Expanded | Full payroll, higher employee limits |
| Best for | Very small operations | Small businesses expanding features | Businesses with complex payroll and reporting |
How to phrase your cancellation note and what to avoid
Keep your notice concise, include subscription identification and an unambiguous termination request, and state the date you expect the notice to take effect based on the one-month requirement. Retain a copy of the notice and any acknowledgement. Avoid informal language that could be misinterpreted when establishing an effective termination date.
Most importantly, do not rely on informal verbal confirmations as your sole proof. Written records are the means to document timing and conditions.
What to do after cancelling Xero
Export and archive your data promptly and reconcile bank and card statements across the final two billing cycles. Verify the final billed amount matches your expectation and check for add-on charges or app-store items that may bill separately. Keep all documentation for statutory record retention periods. Consider the operational tasks that follow a cancellation, such as updating payroll providers, reissuing supplier arrangements, and communicating changes to your accountant or bookkeeper. Monitor your bank and card statements for at least two billing cycles after the termination date and be ready to present documentation if a discrepancy arises.