How to Cancel Zero: Complete Guide

What is Zero

Zero is an intermittent fasting and health-tracking app from Zero Longevity Science that combines a fasting timer, habit tools, educational content and optional premium analytics. The core product is free and many features are available at no cost; an upgraded tier called Zero Plus unlocks deeper charts, expert content and additional tools. Typical subscription options observed for Australian users are a monthly plan and an annual plan; published regional pricing commonly appears as A$9.99/month and A$69.99/year.

How Zero subscriptions are structured

Zero sells features via an auto-renewing subscription model with a free tier and a paid Zero Plus tier that expands analytics and content. Billing cycles most commonly offered are monthly and yearly.

The company’s published Terms of Use state that payment instruments may be billed in advance on a periodic basis and that continued use constitutes agreement to ongoing charges. The Terms also note a 60-day window to raise a charge dispute with the company after a charge posts. These contractual points are key when planning a cancellation or a dispute.

Customer experiences with Zero cancellation

What users report

Users sampled across app reviews, specialist review sites and forums report a few consistent themes: the free tier remains useful, pricing moved more prominently behind a paywall in recent years, and some long-term users were surprised by changes to how features are gated. Several users on public forums expressed frustration at unexpected charges or at changes that made previously free features limited.

Recurring issues and practical takeaways

Recurring issues emerging from user reports include timing confusion around renewals, surprise when an account retained access after uninstalling, and mixed experiences when requesting refunds. Practical takeaways from these reports: keep tight note of billing dates, preserve receipts/screenshots, and act promptly if a charge looks wrong because dispute windows are finite.

How cancellations typically affect billing and access for Zero

Auto-renewal: Zero subscriptions are generally auto-renewing. If a subscription remains active at renewal time the billing instrument is charged for the next cycle. This is stated in the service materials and distribution-channel metadata.

Billing cycles and proration: Zero’s public materials do not promise automatic prorated refunds for partial-period cancellations. In practice, many digital subscription sellers do not prorate; entitlements commonly continue until the paid period ends. Expect to retain access until the end of the already-paid cycle rather than receiving a pro rata cash refund.

Cooling-off: There is no general, guaranteed cooling-off right for paid digital subscriptions under Zero’s terms. Refunds for digital content are typically subject to the provider’s terms and any distribution-channel rules. Check the timing and dispute rules noted below.

Common billing issues reported for Zero and how they matter

• Unexpected renewal: Users sometimes report being billed after periods of inactivity; keep records to prove when you stopped using a paid tier.
• No automatic proration: Expect access through the paid period rather than a partial refund.
• Timing rules: Distribution channels and the app’s metadata reference standard renewal timing rules that can affect when a cancellation must be registered to prevent the next charge.
• Dispute windows: The Terms require that charge disputes be notified to the company within 60 days of a charge date; this deadline is legally important for evidence and remediation.

Documentation checklist for cancelling Zero

• Receipt or purchase confirmation: keep the original receipt or payment confirmation showing plan, date and amount.
• Charge ledger: save the bank or card statement line that shows the Zero charge.
• Subscription start/renewal date: note the billing cycle start and renewal dates.
• Terms snapshot: save a timestamped copy or screenshot of relevant Terms of Use lines (billing, dispute window, refund policy).
• Feature screenshots: capture screens that demonstrate the tier or feature you were charged for.
• Dispute notes: keep a short written timeline with dates you first noticed the charge and any steps you took.

Disputes, refunds and your rights for Zero

Zero’s Terms of Use set contract expectations about billing, charge disputes and termination; they also reserve the company’s right to change pricing and terminate access. The Terms specifically state a 60-day window to notify the company about disputed charges. That contractual notice period is an important starting point if you want remediation.

Separately, rights under consumer law may apply to paid digital goods in limited circumstances such as defective or not-as-described content. Consumer guarantees do not automatically create a cooling-off period for ongoing digital subscriptions. For a claim under consumer-protection law you will typically need evidence that the service failed to meet promised functionality or that a refund is justified under the law. Keep any evidence that supports such a claim.

Practical escalation paths and what to expect (neutral overview)

When a charge is disputed you can expect the provider to check records and apply the Terms. Remedies commonly include a refund, partial credit, or a refusal if the provider finds the charge consistent with the contract. Public reports about Zero show mixed outcomes: some users received prompt refunds while others needed persistence. Acting quickly matters because of the 60-day timing referenced in the Terms.

Common pitfalls and how to avoid them

• Skipping documentation: not saving purchase receipts makes disputes harder to prove; always keep receipts.
• Missing the dispute window: waiting beyond 60 days to raise a claim reduces options; log charge dates immediately.
• Assuming uninstall equals cancellation: account removal or app deletion may not stop billing or remove entitlements; keep records showing actions and dates.
• Assuming proration: expect to retain access until the paid period ends rather than receiving an automatic pro rata refund.

Address

• Address: 3739 Balboa St # 1008, San Francisco, CA 94121

How to prepare before you stop the paid tier of Zero

First, decide the effective date you want the subscription to stop relative to the billing cycle and document that date. Next, collect supporting documents from the checklist above. Additionally, set a calendar reminder well before the next renewal so you have time to act if something looks off. These preparatory steps increase the likelihood of a clean outcome.

What to do after cancelling Zero

Monitor your bank and card statements for at least two billing cycles after you cancel. Keep screenshots and saved receipts for any charge you think is incorrect. If a charge reappears, compile your evidence and issue a dispute promptly because contractual dispute windows are limited.

Finally, if you need further recourse consider checking your payment provider’s dispute or refund policies and keep the Terms of Use reference handy (especially the 60-day notice clause). Acting promptly, keeping clear records and following a calm, evidence-based approach gives you the best chance of a fast resolution.