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Cancel AUSCYCLING
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I hereby notify you of my decision to terminate the contract relating to the Auscycling service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
How to Cancel Auscycling: Complete Guide
What is Auscycling
AusCycling is the national governing body for cycling that issues memberships, race licences and event licences covering recreational riding, competition and insurance for participants and clubs. The organisation offers tiered annual and monthly memberships tailored to lifestyle riders, competitive racers and families, plus short-term event licences and a four week free trial for first-time members.
From a product perspective, AusCycling blends insurance cover (public liability and varying personal accident cover), race eligibility and member discounts. Pricing is published on the official membership pages and is split by plan type and age/concession categories, with options for monthly instalments for selected plans.
| Plan | Adult annual price | Monthly (where available) | Key inclusions |
|---|---|---|---|
| Lifestyle basic | A$129 | A$11 | Public liability insurance; lower-cost basic cover. |
| Lifestyle | A$134 | A$13 | 24/7 basic personal accident and public liability; member discounts. |
| Race off road | A$244 | Varies | Race entry for off-road disciplines; higher accident cover. |
| Race all discipline | A$360 | A$32 (12-month plan) | Road and track race eligibility; full competition cover. |
These plan prices and descriptions are taken from AusCycling membership pages and event licence pages. Monthly payment plans exist for certain adult and junior categories and some race plans are explicitly structured as 12-month instalment plans.
How cancellations typically work for Auscycling
In terms of contract mechanics, AusCycling uses a mixture of annual prepaid memberships, monthly recreation plans and fixed 12-month payment plans for some race licences. The terms explicitly allow automatic renewal for annual and eligible monthly plans. Members on 12-month race payment plans are treated as liable for the full 12 instalments until the plan completes.
Refunds and cooling-off: AusCycling’s published terms state a clear early window: a refund request made within seven days of receiving a receipt (including after an automatic renewal) will generally receive a full refund. After that seven day window, refunds are limited and discretionary, and the terms list several non-exhaustive scenarios where refunds will not ordinarily be granted. These clauses are qualified by an explicit statement that Australian Consumer Law (ACL) rights are preserved.
Administration fees and insurance exceptions: some AusCycling documents reference an administration fee for refund processing (an amount referenced as A$10 in published policy copies) and state that refund requests tied to an insurance claim will not be considered. Where AusCycling exercises discretion to refund, the organisation may deduct administrative amounts.
Practical effects on billing cycles: cancellation outcomes depend on plan type. Annual prepaid plans that are not within the refund window will generally run to the end of the paid term (no pro-rata refund unless accepted under discretion or ACL). Monthly recreation plans are commonly auto-renewed month-to-month and may allow cancellation that stops future billing rather than producing a retrospective pro-rata payment. Fixed 12-month race payment plans bind members to the agreed instalments until the minimum term completes, with limited rights to exit early.
| Item | Treatment under AusCycling terms |
|---|---|
| Auto-renewed annual membership | 7-day refund window after renewal; otherwise no automatic pro-rata refund except exceptional discretion or ACL. |
| Monthly recreation membership | Auto-renew month-to-month; cancellation typically prevents future billing rather than refunding prior months. |
| Race 12-month payment plan | Minimum 12 instalments payable; cancellation rights limited until the minimum term finishes. |
| Event licences | One-day and seven-day licences are lower cost and subject to specific event refund rules. |
Customer experiences with cancellation
What users report
Public, ride-club and club-administration notes indicate a mix of outcomes: members frequently recognise the 7-day refund window and auto-renew notices, while club administrators flag constraints on some payment-plan cancellations. One club guide notes that monthly race memberships may not be cancellable and that transfers can require administrative steps.
On forums and community sites the visible volume of individual consumer complaints specific to AusCycling cancellation processing is relatively low compared with some consumer subscription disputes. The most common themes in the feedback that is public are: unexpected auto-renewal charges when members missed renewal notices; confusion over instalment commitments for 12-month race plans; and queries about administrative fees where refunds are sought after the cooling-off period.
Recurring issues and practical takeaways
From a financial perspective the recurring points to watch are: the seven day full-refund window, the binding nature of 12-month race instalments, the separation of AusCycling fees from club fees, and the explicit exclusion of insurance-related refund requests. These are the primary friction points members encounter.
Practical takeaways drawn from public documentation and club notes: verify whether your plan is annual, monthly or a 12-month instalment; check whether club fees were charged separately; and confirm whether an insurance claim has been made or is intended because that can preclude a refund request under the stated policy.
Documentation checklist
- Receipt(s): proof of the date you received payment confirmation and the amount charged.
- Plan type evidence: copy or screenshot of the plan selected showing annual, monthly or 12-month instalment terms.
- Renewal notice: any renewal notification or auto-renewal receipt showing dates.
- Bank/statement extracts: transactions that show the charge(s) you are disputing.
- Insurance claim status: whether you have made or intend to make an insurance claim under the membership.
- Club fee breakdown: documentation separating AusCycling fees from club or third-party fees.
Financial implications and decision framework
From a cost-benefit viewpoint, compare the following when deciding to cancel: the remaining prepaid value of an annual plan, the ongoing monthly cost if you retain membership, the lost benefits (insurance and race eligibility) and any potential administrative deductions if a refund is granted. Use the published plan prices to calculate break-even points for keeping versus exiting a membership.
Example calculation approach: if an annual Lifestyle membership costs A$134 and you are six months through the year, the notional unused value is about A$67. AusCycling’s terms do not guarantee a pro-rata refund after seven days, so the realistic expected value after the window is often zero unless discretion is applied. This affects whether you treat cancellation as a future savings decision or an attempt to reclaim past spend.
In terms of value, event licences (A$44 one-day, A$74 seven-day) can make sense for occasional racers compared with holding an annual race licence if you plan fewer events per year; compare the marginal cost of several one-day licences against the annual race licence price.
| Option | Typical cost | Best used when |
|---|---|---|
| Annual race membership | A$244 - A$360 depending on discipline | Compete regularly across the year; need full insurance and race eligibility. |
| One-day event licence | A$44 | Compete in a single sanctioned event without buying full membership. |
| Monthly lifestyle | A$9.50 - A$13 per month | Casual riders who prefer to avoid upfront annual cost. |
Disputes, chargebacks and legal rights
AusCycling’s published terms explicitly state that the organisation’s refund policy operates subject to Australian Consumer Law, so statutory rights for services not delivered or materially different from what was promised remain available. That statutory protection may underpin a claim where a member can demonstrate a significant failure to provide the agreed service.
If a financial dispute arises over an unwanted charge, options available to consumers include raising the issue with their card issuer or bank for investigation of unauthorised or erroneous charges, and lodging a dispute with relevant consumer protection agencies where statutory rights apply. Keep documentation for any dispute. These are general dispute routes rather than step-by-step operational instructions.
Common pitfalls and mistakes to avoid
- Missing the 7-day window: waiting beyond seven days after a receipt or auto-renewal often removes the right to an automatic full refund under the published terms.
- Mistaking club fees for AusCycling fees: club fees are separate and normally non-refundable by AusCycling. Check invoices carefully.
- Assuming pro-rata refunds are standard: pro-rata refunds after the cooling-off period are discretionary and not guaranteed in the terms.
- Overlooking payment-plan obligations: 12-month race payment plans create an obligation for the full term unless the terms expressly allow otherwise.
Address
- Address: PO Box 445, Collins Street West VIC 8007
What to do after cancelling Auscycling
After a cancellation is processed you should monitor your bank and card statements for final debits and credits, confirm whether any refund has been applied and reconcile amounts against the documentation checklist. Retain copies of any confirmation you receive for at least 12 months in case of later disputes.
Review your coverage alternatives: if insurance was the primary reason for membership, consider whether private accident or third-party public liability cover is needed to replace lost protection. If competition access is the key value, compare event-licence economics (A$44/A$74) versus an annual race licence when planning future race participation.
If you are on a payment plan, check any outstanding instalments and understand whether the cancellation stops future billing or leaves residual liability for remaining instalments. Reassess your budget and subscription priorities so you avoid re-enrolling into a plan that no longer fits your cycling frequency or financial goals.
Finally, document the financial outcome of the cancellation and use it to inform future membership choices: compare the annual cost versus the frequency of events you enter, the seasonal value of insurance cover, and whether a monthly plan or event licences produce better cashflow and lower total cost-of-ownership for your riding profile.