Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Boomerang
13‑15 Wentworth Avenue, Level, Suite 2
2000 Sydney
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Boomerang service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
How to Cancel Boomerang: Complete Guide
What is Boomerang
Boomerang operates as a consulting and programme provider that arranges study, training and working-holiday style packages with Australian partners. The organisation positions itself as an intermediary that helps clients select courses, organise visa and accommodation options, and coordinate partner services; many costs are billed by partner providers rather than by Boomerang itself.
From a contractual perspective, Boomerang describes two primary categories: packaged “Packs” (study / working-holiday bundles) and training courses where partner terms often govern refunds and scheduling. The company’s published terms set out explicit cancellation charges and state that partner terms apply for certain items.
How boomerang subscriptions and payments work
In practice Boomerang transactions are a mix of agency fees, third-party supplier charges and partner invoices. Considering that some services are purchased through Australian partners, your financial exposure may be split between fees retained by Boomerang and non-refundable amounts retained by partners.
| Offering | Typical price | Billing cadence | Service-specific note |
|---|---|---|---|
| Packs (study / working-holiday) | Varies | Usually one-off or deposit + balance | Includes partner services; cancellation fees apply per contract |
| Training (courses arranged via partners) | Varies | Upfront or staged payments | Partner cancellation rules often determine refunds |
| Partner-billed items (tuition, accommodation) | Varies | Varies by supplier | Boomerang coordinates but may not control refund policy |
From a financial perspective, expect that not all payments are refundable and that Boomerang’s own administrative charges can be retained even when partners issue partial refunds. The terms explicitly note that Boomerang honours invoices it issues but does not vouch for partner invoices.
Customer experience with cancellation
What users report
Independent, public reviews focused specifically on Boomerang’s cancellation handling are limited online; most public material about the business is descriptive (services, testimonials) rather than complaint-led. The clearest source of information about cancellation behaviour is Boomerang’s own terms and conditions, which detail fee levels and partner-driven rules.
Where consumers discuss similar agencies, common themes emerge: confusion over which entity (agent versus partner) holds refundable funds, delays while a partner processes refunds, and the perception that late cancellations are heavily penalised. These patterns are consistent with Boomerang’s published fee schedule and partner-driven refund clauses.
Recurring issues and practical takeaways
- Partner billing clarity: Many complaints in this sector stem from unclear allocation of payments between agent fees and partner fees; verify which components are refundable.
- Timing sensitivity: Cancellation penalties often scale with how close the cancellation is to the service start date; late cancellations typically incur the largest financial loss.
- Refund delay: Expect processing time from partners; agencies commonly wait until partner refunds arrive before passing funds on.
These practical takeaways reflect both the structure of Boomerang’s terms and common travel/study industry practice under Australian consumer rules.
Documentation checklist
- Contract and invoice copies: Keep the booking invoice, confirmation and any partner receipts.
- Payment evidence: Bank / card transaction records showing amounts and dates.
- Cancellation notice receipt: Proof that a written cancellation was received (date-stamped file or acknowledgement).
- Itemised refund accounting: Any line-by-line statement showing retained fees and refunded amounts.
- Insurance policy documents: If you purchased travel or cancellation insurance, retain the policy schedule and claim correspondence.
- Notes of communications: Record dates, names/roles (if provided) and content of any discussions about cancellations.
Financial implications of cancelling boomerang
From a financial perspective, quantify three buckets of loss: non-recoverable partner charges, administrative cancellation fees and opportunity cost (time, additional rebooking fees). Boomerang’s terms provide explicit retention rules for packs that create predictable cash impact when cancellation timing is known.
| Cancellation window | Amount retained |
|---|---|
| 32 to 60 days before start | A$150 administrative fee retained |
| 15 to 31 days before start | 25% of total package retained |
| 8 to 14 days before start | 75% of total package retained |
| 0 to 7 days before start | No refund |
| From day of arrival | No refund |
These percentages and the flat A$150 figure are financially material: for a hypothetical A$4,000 package, a 25% retention equals A$1,000 lost; at 75% retention that increases to A$3,000. Use these concrete figures to model cashflow and contingency buffers.
In terms of proration and credits, Boomerang indicates reimbursement is possible when circumstances permit, but partner terms govern many outcomes. Under Australian consumer law, remedies exist when a supplier fails to deliver services as contracted, but change-of-mind cancellations are generally governed by the contract’s stated refund rules. Consider the ACCC guidance when evaluating whether the consumer guarantees apply to your case.
How to manage disputes and recover funds
From a practical, cost-focused angle, pursue a documented request for a full accounting of retained amounts and the timing for any refund. Keep evidence of all payments and any promises made. Dispute options commonly include lodging a complaint with the relevant state consumer protection agency or seeking assistance through your card issuer if you believe a refund is owed but not provided.
Consider whether travel or cancellation insurance covers your loss; if so, file a claim promptly and provide the insurer with the documentation checklist items above. Also evaluate whether the retained fees are proportionate to demonstrable losses when deciding whether to escalate.
What to do after cancelling boomerang
Immediately reconcile your bank and card statements against the itemised refund accounting you received. Track expected refund timelines and mark a reasonable follow-up date in your calendar if funds do not appear.
From a budgeting perspective, reallocate any saved or refunded amounts to cover short-term expenses triggered by the change (visa amendments, alternative course costs, short-term accommodation). If a substantial portion is unrecoverable, update your cashflow forecast to reflect the write-off.
If you plan to rebook with another provider, compare total landed cost including administrative fees, change fees and insurance; often a slightly higher refundable option is preferable to a cheaper non-refundable alternative when uncertainty is high. Use the cancellation fee schedule above to run scenario analysis: calculate break-even points where rebooking makes financial sense.
Address
- Address: Arnaud International Consulting Pty Ltd, T/S Boomerang Australia Studies and Tour Promotions, Level, Suite 2, 13‑15 Wentworth Avenue, Sydney NSW 2000, Australia
Note: this is the legal contact address listed in Boomerang’s published terms and conditions.