Australia'da 1 numaralı iptal hizmeti
Sayın Yetkili,
Bu belgeyle Circle Life hizmetine ilişkin sözleşmeyi sonlandırma kararımı bildiriyorum.
Bu bildirim, sözleşmeyi mümkün olan ilk vade tarihinde veya geçerli sözleşme süresine uygun olarak iptal etme konusunda kesin, açık ve net bir irade teşkil etmektedir.
Lütfen aşağıdakiler için gerekli tüm önlemleri alın:
– iptalin geçerli olduğu tarihten itibaren tüm faturalamayı durdurun;
– bu talebin kaydedildiğini yazılı olarak bana onaylayın;
– ve uygun olduğunda, bana nihai hesap özetini veya bakiye onayını gönderin.
Bu iptal size sertifikalı e-posta yoluyla gönderilmektedir. Gönderim, zaman damgası ve içeriğin bütünlüğü kanıtlanmıştır, bu da onu elektronik kanıt gereksinimlerini karşılayan kanıtlayıcı bir yazılı belge yapar. Bu nedenle, yazılı bildirim ve sözleşme özgürlüğü ile ilgili geçerli ilkelere uygun olarak bu iptalin düzenli işlemini gerçekleştirmek için gerekli tüm unsurlara sahipsiniz.
Kişisel verilerin korunmasına ilişkin kurallara uygun olarak, ayrıca sizden şunları talep ediyorum:
– yasal veya muhasebe yükümlülükleriniz için gerekli olmayan tüm verilerimi silin;
– ilgili tüm kişisel alanları kapatın;
– ve gizlilik haklarına göre verilerin etkin şekilde silindiğini bana onaylayın.
Bu bildirimin tam bir kopyasını ve gönderim kanıtını saklıyorum.
How to Cancel Circle Life: Complete Guide
What is Circle Life
Circle Life is a digital mobile virtual network operator (MVNO) that offered SIM-only and eSIM plans on the Optus network, with a focus on simple, no lock-in pricing, data rollover and promotional short-term pricing. Typical features repeatedly shown on the official plan pages include eSIM availability, data rollover up to 500GB on eligible plans, and promotional introductory prices for several months. These product features and promotional windows were published on Circle Life's Australia site.
In early 2025 Circle Life’s Australian customer base was acquired by amaysim and customers began a phased migration to that provider; commentary in industry press and comparison sites describes personalised welcome offers during the first recharges and potential plan changes after a promotional period. This corporate transition is important for existing subscribers because it affects billing, plan inclusions and the entity responsible for handling account queries.
Why people cancel Circle Life plans
Common reasons people want to cancel include unexpected bills or perceived overcharges, difficulty with service features such as roaming, dissatisfaction with customer support response times and the brand migration to another provider. Many cancellations are prompted by billing disputes or by customers preferring to port numbers to another telco before a migration. Public complaint threads and review platforms reflect those patterns.
How cancellations typically work for Circle Life plans
Contracts and prepaid arrangements with Circle Life were structured as rolling monthly plans that auto-renew each billing cycle; promotional prices often applied for a set number of months before reverting to the standard rate. Expect billing to continue through the active billing period unless a refund or proration is explicitly authorised under the provider’s terms. The official plan pages show promotional rates (for example A$10 - A$22.50 for short introductory periods on some SIM/eSIM plans) and note that plans auto renew every month.
Cooling-off rules under Australian consumer law apply only in specific circumstances: if a plan was agreed after an unsolicited sale (for example telemarketing or door-to-door), a 10 business day cooling-off period can allow cancellation without penalty. If your Circle Life agreement began after an unsolicited contact, that legal cooling-off right may be available. Otherwise, your contractual cancellation outcomes depend on the plan type and the terms of the sale.
Customer experiences with Circle Life cancellation and billing
What users report
Review platforms show a mix of experiences: several customers report long waits to resolve billing issues, frustration with account closure tasks and disputes about continued charges after asking to end a service. Trustpilot entries include direct statements such as "Impossible to cancel" and "Cancelation process is scam style" alongside more positive notes where a single advisor resolved an issue quickly. These public posts indicate that billing disputes and perceived slow complaint resolution are the most common triggers for escalation.
Recurring issues and practical takeaways
Two practical themes from real-user feedback: keep dated records of every interaction and monitor your bank or card statements after your cancellation request. Where migrations have taken place, users advised checking the migration timing and any welcome offers or plan changes so you know what to expect on your next recharge. Industry reporting also notes regulatory attention and enforcement related to identity verification and complaints handling, which may affect how disputes are resolved.
Common billing and timing rules to expect with Circle Life
Billing cycles: most Circle Life plans renewed monthly and charges were made at the start of each billing cycle for the coming period; promotional pricing often applied for a limited set of months before standard pricing resumed. Expect your billing to align with that monthly cadence unless you were on a different recharge cadence prior to migration.
Proration and refunds: proration for partial months is not guaranteed. Many MVNOs only issue refunds or credits in line with their published terms. If you believe you were charged incorrectly, gather precise evidence of the charge, the date/time and the billing descriptor before pursuing a dispute route.
Migration effects: when Circle Life customers were migrated to amaysim, initial “welcome” pricing and personalised offers were reported for the first 12 recharges, with a subsequent plan change thereafter. Migration can result in the acquiring provider becoming your billing party, which changes the dispute path.
Documentation checklist
- Account identifiers: account number, mobile number, subscriber name as billed.
- Dates: exact dates and times of sign-up, requested cancellation and any follow-up contacts.
- Billing evidence: copies or screenshots of invoices, card or bank statements showing disputed charges.
- Promotional terms: screenshots or copies of the offer pages showing promotional pricing and expiry dates.
- Critical information summary: the telco’s published critical information summary for your plan (keep a copy).
How to raise a billing dispute and what to expect
Start by assembling your documentation checklist and a concise factual timeline of the issue. Providers are required by industry standards to acknowledge complaints and aim to resolve them within standard timeframes; if a provider fails to resolve a clear billing error, escalation to an industry dispute body is the next step.
If the dispute is not resolved satisfactorily, you may be able to lodge a complaint with the Telecommunications Industry Ombudsman (TIO) for independent review. The TIO will ask about your attempts to resolve the issue with the provider and may request the documentation you have collected.
Regulatory context affecting Circle Life customers
Regulators monitor telco complaint-handling and compliance; Circle Life was subject to regulatory enforcement related to identity verification rules and agreed to an enforceable undertaking with ACMA, which may be relevant where identity or verification problems affected account management. This regulatory backdrop may influence how complaints and compensation offers are handled.
ACMA and the TIO provide guidance on cooling-off rights, transfers and complaint escalation. If your situation involves an unauthorised transfer or systemic billing failures, these government and industry bodies are the accurate reference points for escalation.
Practical tips and insider tactics for an efficient cancellation outcome
First: document everything immediately. Next: set a short daily or weekly review of bank statements for two billing cycles after you give notice to spot any recurring or unexpected charges.
Additionally: when a brand is migrating customers to another provider, keep an eye on the announced migration windows and any “welcome” offer periods; they often define whether immediate recharges will continue under the previous terms or under the acquirer’s temporary offer.
Most importantly: if you intend to port your number, understand that moving to another provider may take place on a timeline that affects your current provider’s billing. Keep a clear timeline and the documentation checklist handy for any dispute.
Subscription plans and pricing examples for Circle Life
| Plan example | Promotional price (example) | Notes |
|---|---|---|
| 6GB | A$10 (intro period) | Promotional rate for a short period; plan auto-renews monthly. Refer to provider T&Cs for expiry. |
| 30GB | A$22.50 (promo) | Promo often applies for specified months; data rollover up to 500GB on eligible plans. |
| 50GB | A$30 (promo) | Promotional pricing shown on plan pages for limited months; standard rates apply after promo ends. |
| 100GB | A$50 | Listed as standard/market rate on plan pages; offers and inclusions may vary. |
Feature comparison: Circle Life plans versus the acquiring provider
| Feature | Circle Life (typical) | amaysim (reported after migration) |
|---|---|---|
| Network | Optus network (MVNO) | Optus network (amaysim also an Optus MVNO) |
| Data rollover/banking | Rollover up to 500GB on eligible plans | Reported unlimited data banking on recharges of at least A$30 in some offers during migration; specifics may vary. |
| 5G access | Dependent on plan inclusions and device | Reported access to 5G on qualifying recharges (A$30+ in some amaysim offers) after migration. |
| Promotional windows | Short-term promos for new sign-ups (3 - 6 months shown) | Migration welcome offers reported for first 12 recharges, then reversion to a standard in-market plan. |
How disputes, refunds and chargebacks are commonly handled
Providers usually consider refund or credit requests against their published terms and the evidence you provide. If a provider refuses a reasonable refund, card providers and banks sometimes offer chargeback or dispute mechanisms for unauthorised or duplicated charges; keep in mind banks use strict timeframes and evidence requirements. Maintain the documentation checklist so you can present a clear case.
If a provider’s handling appears systemic or the provider does not comply with industry standards, regulators such as ACMA can investigate broader compliance issues while the TIO will handle individual disputes. Recent coverage and regulatory action concerning Circle Life highlight the usefulness of these escalation paths where individual resolution proves unsuccessful.
What to expect if your account was migrated from Circle Life
You may see an initial migration communication and a temporary welcome offer from the acquiring provider for a defined number of recharges, followed by a switch to a standard in-market plan. Verify the effective dates of any promotional offers and watch the first two or three recharges closely to confirm the price and inclusions you were promised.
If a migration occurred and you did not authorise it, consumer protections for unauthorised transfer and transfer complaints apply; maintain your records and reference any migration communications when asking for a correction. Industry guidance documents outline steps for contesting unauthorised transfers.
Common pitfalls and how to avoid them
- Pitfall 1. Missing documentation: always capture dates and screenshots of promotional pricing and billing statements.
- Pitfall 2. Assuming proration: many plans do not prorate; confirm this before relying on a partial refund.
- Pitfall 3. Ignoring migrations: a brand transfer can change your point of contact and billing entity; watch for migration windows and welcome offer expiry.
- Pitfall 4. Delay in escalation: if resolution stalls, escalate within the industry framework promptly to preserve timelines and evidence.
What to do after cancelling Circle Life
After you have completed your cancellation or migration-related steps, actively monitor at least two subsequent billing cycles for any unexpected charges. Reconcile bank or card statements against the dates and amounts you have recorded. If you see an unexpected charge, prepare your documentation and consider lodging a dispute with your card issuer while also referencing industry escalation routes if the provider’s response is unsatisfactory.
Keep organised records for at least six months after cancellation or migration: invoices, screenshots of plan pages, payment receipts and your timeline. These will support any later complaint to an industry body or regulator. Finally, review your new provider’s plan inclusions and any early reversion dates so you are not surprised when promotions end.