Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Diamond Pass
425 Main Street, 2nd Floor
15901 Johnstown
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Diamond Pass service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
How to Cancel Diamond Pass: Easy Method
What is Diamond Pass
Diamond Pass is a platform and branded ticketing/app solution that organisations use to sell tickets, manage access and run season or event passes through a white-labelled mobile app. The public-facing product often appears as a consumer pass (for example weekly or season passes in games or venues) while the underlying service is sold to teams and venues as a fan engagement and ticketing system. The developer describes features such as custom-branded apps, mobile ticketing, in-app concessions and a dedicated scanner for entry control.
For consumers you will encounter "diamond pass" products in different contexts: as a weekly digital reward bundle inside mobile games, as seasonal VIP memberships at parks or venues, or as branded season passes sold through partner organisations using the Diamond Pass platform. This guide focuses on the consumer experience and cancellation realities for weekly diamond pass style subscriptions.
Subscription formats and pricing examples
The same label "weekly diamond pass" can mean different billing models: a one-time 7-day bundle, a stackable one-time pass, or a recurring weekly subscription that auto-renews each week. On Apple App Store listings for Mobile Legends the Weekly Diamond Pass is shown as A$2.99 in the in-app purchase list, illustrating a common consumer price point for the game version.
| Plan type | Typical consumer case | AU price example |
|---|---|---|
| Weekly pass (one-time) | 7-day reward bundle, ends after 7 days | A$2.99 (example in-app listing) |
| Weekly subscription (auto-renew) | Recurring weekly charges until cancelled | Varies by platform and region |
| Season pass / VIP pass | Year-long access and benefits sold by parks/venues | Varies by park or partner |
Customer experience with cancellations
What users report
Public feedback shows two recurring realities: confusion about whether a purchase is a one-off or a subscription, and difficulties locating or verifying subscription records. Multiple community threads report users buying a weekly pass thinking it was one-off, or the opposite, and discovering later that it auto-renewed or that the purchase did not appear in their platform subscription lists.
Players also report delays in benefits appearing after purchase, stacking behaviour (where multiple passes queue), and occasional failures to claim daily content. Some players note the weekly pass is visible in the app store in-app purchase list while others report it does not show up in their subscription management screens, creating uncertainty.
Recurring issues and practical takeaways
Two clear patterns emerge from customer feedback: first, clarity at purchase matters - check the product wording and any "subscribe" indicators before confirming. Second, keep a copy of your transaction receipt and check card or statement entries after purchase so you can verify whether a charge was recurring. These practices reduce surprises if an auto-renew occurs.
When charging issues occur (delayed rewards, duplicate charges, or an unexpected renewal) users report mixed response times from in‑app support and platform handlers; escalation via formal dispute with the payment provider is sometimes used as a last resort. Expect time lags when contacting support and document every interaction.
How cancellations typically work for Diamond Pass subscriptions
Timing and billing: weekly subscriptions generally bill on a 7-day cycle. If a purchase is a recurring subscription, billing will continue each cycle until the subscription is stopped. One-off weekly bundles simply end after their run and do not bill again unless a subscription option was selected at purchase. The app store example price A$2.99 illustrates the scale of a weekly recurring charge for a game-based pass.
Proration and refunds: proration is uncommon for short fixed-term weekly passes; refund eligibility typically depends on whether the charge was a renewal, whether there was a technical failure to deliver promised content, or whether the merchant’s policy allows change-of-mind refunds. Under consumer protection rules, a major failure to deliver purchased digital content can entitle you to a refund or other remedy.
Cooling-off periods: there is no universal automatic cooling-off right for digital subscriptions. Refunds for change of mind are at the business’s discretion unless the product is faulty, not as described, or misrepresented. Keep that distinction in mind when assessing refund prospects.
Stacking and purchase limits: some weekly passes allow stacking (buying multiple one-week passes that queue); others limit purchases per account. If stacking is supported, cancelling a subscription may not remove queued one-time passes already purchased. Check product descriptions and monitor claimed/queued entitlements.
| Issue | What to expect |
|---|---|
| Unexpected renewal | Charge appears on statement; merchant may treat renewal as normal unless there is a service fault |
| Failure to receive digital benefits | Merchant should remedy or refund for major failures under consumer guarantees |
| Stacked passes | Queued benefits may remain until used even after a cancellation is processed |
Documentation checklist
- Receipt: keep the original purchase receipt or invoice showing date, amount and product name.
- Bank/statement entry: screenshot the card or payment statement line that shows the charge.
- In-app evidence: screenshot the product page where it shows "weekly pass", "subscribe", or stacking limits.
- Claim history: save a record of unclaimed or pending rewards tied to the pass.
- Support tickets: keep record numbers and timestamps for any interactions with support teams.
Refunds, disputes and escalation
If you believe a renewal was wrong or content was not delivered, first assemble the documentation above. Then lodge a clear request for a refund or remedy with the merchant and keep a copy of your correspondence. If the merchant refuses and you believe the consumer guarantees apply, you can escalate the matter through your card issuer or payment provider as a dispute or chargeback.
When to involve regulators: if you suspect misleading or unfair practices (for example a blanket no-refund statement that conflicts with your statutory rights), you may report the merchant to the competition and consumer regulator or your state consumer affairs office. The ACCC and state regulators handle complaints about breaches of consumer guarantees.
Common pitfalls and mistakes to avoid
- Missing the purchase type: assume nothing - verify whether the item is a one-off bundle or an auto-renew subscription.
- Not checking statements: a small weekly charge can be overlooked; review transactions for several days after purchase.
- Assuming immediate refund: digital products often have limited change-of-mind refunds; assess refund grounds before expecting a refund.
- Overlooking stacking: if passes stack, cancelling a renewal may not cancel benefits already purchased.
- Poor documentation: without receipts, chain of ownership for entitlement disputes becomes harder to prove.
Legal rights that matter for Diamond Pass
Consumer guarantees apply to digital content and services bought in the local market: if a pass or subscription fails to supply promised content or is materially different from its description, you may be entitled to a remedy such as repair, replacement or refund. Businesses cannot contract out of these guarantees. Keep evidence to support any consumer law claim.
What to do after cancelling Diamond Pass
After you stop a recurring charge, monitor your statements for at least two billing cycles to confirm that no further renewals occur. Retain the documentation checklist items for at least 12 months in case of late disputes. If a post-cancellation charge appears, raise a dispute with your payment provider promptly and supply the documentation you saved.
Additionally, if you rely on in-app entitlements (daily claimables) make a note of what remains unclaimed and, where appropriate, request a goodwill review from the merchant citing the transaction evidence. If the merchant refuses a reasonable remedy when a consumer guarantee applies, consider reporting the issue to the regulator.