Service de résiliation N°1 en Australia
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat n° [référence] relatif au service [désignation].
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
[Signature]
How to Cancel Dojo: Easy Method
What is Dojo
Dojo is a merchant payments brand operated by Paymentsense Limited that supplies card machines, point of sale tools and software for in-person and remote payments. It targets small and medium merchants with a mix of hardware options (pay-once or monthly), a free entry-level plan and add-on plans for richer features such as pre-authorised payments, bill-splitting and integrations. Dojo emphasises next-day settlement and a platform that scales from a single location to multi-site businesses. Official material highlights an Essential free tier and a Plus paid tier priced in pounds sterling on the vendor site.
How Dojo subscription plans and pricing work
Dojo publishes a free Essential plan and a paid Plus plan, plus hardware pricing and bespoke tiers for larger merchants. The vendor offers both 30-day rolling options and 12-month price-locked agreements; hardware can be paid upfront or on a monthly spread. Pricing on the site is shown in GBP, with examples including a Plus plan at £11.99 per month per location and a small-business flat-fee example at £39.99 per month for limited turnover. The vendor also advertises a 30-day no-commitment trial for some paid features.
| Plan | Vendor price (GBP) | Approx price (A$) | Key features |
|---|---|---|---|
| Essential | Free | Free | Basic payments, real-time sales, support |
| Plus | £11.99/month per location | A$24.14 (approx) | Pre-authorised payments, bill-splitting, integrations, Sidekick |
| Small business flat fee | £39.99/month | A$80.57 (approx) | Flat-rate processing up to a stated turnover cap |
| Hardware pay-once | From £79 one-off | A$159.06 (approx) | Device ownership, no ongoing device rental |
Approximate AUD conversions use a GBP-AUD rate near A$2.01 from early January 2026; convert at the time of purchase for accuracy. Vendor pages show the GBP pricing and contract types.
Customer experience with cancellation: analysis and synthesis
What users report
Independent reviews and forum posts show a mix of positive operational feedback and complaints focused on sales and retention behaviour. Many merchants praise Dojo devices for ease of use and rapid onboarding. Negative reports concentrate on aggressive sales outreach, persistent retention offers after exit and frustration about commercial terms when switching providers. Some users describe receiving multiple follow-up messages and discount offers after deciding to leave. Trust and responsiveness in dispute situations appear uneven across reports.
Recurring issues and practical takeaways
From a financial perspective, recurring themes that affect customers' cancellation outcomes are: contract type (30-day rolling versus 12-month price-locked), hardware finance terms, and whether switching fees from a previous provider were covered as part of onboarding. Merchants on rolling plans report greater flexibility; those on price-locked deals should expect minimum commitment windows and possible early-exit commercial consequences. Several reports show vendors use retention discounts; these can be material but should be evaluated against the true ongoing cost and business needs.
| Feature | Essential | Plus | Flex/Pro |
|---|---|---|---|
| Monthly fee | Free | £11.99 (vendor) | Custom pricing |
| Typical use case | Single-site, basic needs | Small multi-function sites | Scaling businesses, bespoke rates |
| Contract options | Free, trial options | Monthly or annual | 30-day rolling or negotiated 12-month |
How cancellations typically work for Dojo subscriptions
Contractual obligations vary with the plan type: Dojo advertises both 30-day rolling arrangements and 12-month price-locked plans. The vendor also highlights a 30-day no-commitment trial for some paid features. For merchants, the key contract variables that determine cancellation outcomes are the billing period, any hardware finance agreement, and whether the merchant moved from another provider with exit fees that Dojo agreed to cover.
Notice periods and billing cycles
Billing cycles and notice periods are tied to the commercial agreement. Rolling monthly plans generally bill monthly and may require notice aligned to the billing cycle. Price-locked 12-month deals often fix a rate for a year and may restrict fee changes for that period. Contracts can include specific wording on termination fees and effective dates; these contractual terms determine when future billing stops and whether any early-exit charges apply.
Proration, refunds and cooling-off
Dojo’s public FAQ refers to a 30-day trial window described as commitment free in some offers, which implies a right to exit within that period without an exit fee for qualifying customers. Outside trial windows, refunds and proration depend on the signed merchant terms. From a financial perspective, expect refunds to be limited and often non-prorated unless the merchant agreement or the vendor’s terms explicitly allow pro rata credits.
Disputes, chargebacks and bank reversals
Cancellation of a payments provider does not erase historical chargeback risk or disputed transactions. Merchants retain responsibility for transaction liabilities that arise in the period they accepted cards. Prepare to manage any pending chargebacks or refund obligations after account closure. Keep reconciliation records until any statutory limitation period expires.
Documentation checklist
- Account identifiers: merchant ID, location ID, billing reference.
- Contract copy: signed merchant agreement and fee schedule.
- Billing records: recent invoices, payment receipts and settlement reports.
- Trial and promotional terms: evidence of trial start and any promotional guarantees.
- Correspondence log: dates and brief notes of interactions with the vendor (no channel specifics included).
- Reconciliation report: unsettled transactions and chargeback cases with dates and amounts.
Keep organised digital copies and a timeline of events; these items materially strengthen your position if you need to contest a post-cancellation charge.
Common pitfalls and financial risks
- 1. Overlooking hardware finance: device payment plans can continue beyond subscription termination and may incur fees if not accounted for.
- 2. Misreading contract length: a 12-month price-locked plan can include commitments that differ from a 30-day rolling plan.
- 3. Expecting automatic proration: most paid plans do not guarantee pro rata refunds unless explicitly stated.
- 4. Ignoring pending disputes: open chargebacks or refunds can produce liabilities after termination.
- 5. Letting retention discounts obscure long-term cost: a steep short-term discount may not deliver lower lifetime cost if per-transaction rates or fees are higher.
Address
- Registered office: The Brunel Building, 2 Canalside Walk, London W2 1DG
The Dojo brand trades under Paymentsense Limited and the registered office is stated in Dojo legal pages. Use the registered office only as a formal reference; contractual obligations will be defined by the merchant agreement.
How refunds, disputes and regulator options relate to Dojo
From a compliance viewpoint, Dojo/Paymentsense is FCA-authorised for certain activities in the UK and publishes merchant-facing terms that allocate risk and set dispute procedures. For local consumer protections or business dispute options, merchants should map vendor terms against local regulator remedies and the governing law clause in their merchant agreement. Where billing disagreements arise, financial documentation and the merchant contract are the primary evidence in any escalation.
What to expect after cancelling Dojo
Operationally and financially, expect the following sequence of outcomes: billing stops according to the contract effective date; device-related charges or terminal settlement timing may persist; any unresolved chargebacks remain a merchant liability. Vendors commonly follow retention outreach patterns after exit; treat any re-engagement offers as commercial proposals to evaluate against your current needs. Monitor settlement reports and bank statements for 60 to 120 days after cancellation to confirm there are no lingering debits or unprocessed refunds.
From a cost-optimisation perspective, compare the total cost of ownership of staying versus switching: include monthly platform fees, per-transaction costs, hardware ownership or rental charges, and indirect operational savings such as reconciliation time. If retention offers are presented, quantify lifetime value impact before accepting.
If a dispute remains unresolved, keep an audit trail and escalate through the channels listed in your merchant agreement and the vendor’s published complaint handling procedures; consider external dispute advice if contractual remedies are exhausted.