Cancellation service #1 in Australia
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Dreamscape service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
How to Cancel Dreamscape: Complete Guide
What is Dreamscape
Dreamscape is a group that supplies domain names, web hosting and related digital services through brands that include Crazy Domains and reseller partners. The group offers domain registration, shared hosting, Windows and Linux virtual servers, web design packages and add-on services such as domain privacy and website builders. This mix means membership or recurring charges can come from product renewals, add-on services or managed plans rather than a single "membership" product.
Dreamscape operates reseller and hosting platforms with multiple plan types and auto-renewal billing for many services. The company and its brands have publicly documented refund windows for some hosting plans and standard rejection periods for other products.
Why people cancel Dreamscape membership
People cancel because they no longer need the domain, hosting or design services, want to move to another provider, or object to unexpected charges and automatic renewals. Cancellation triggers often follow surprise renewals, unused add-ons appearing on invoices, or dissatisfaction with support and delivery.
For many customers the decision to cancel is driven by billing and transparency issues rather than technical performance alone. Public reports and regulator action have highlighted problems with uninformed auto-renewal and unclear add-on disclosures.
How cancellations typically work for Dreamscape subscriptions
Dreamscape brands treat products differently: domain registrations, hosting plans and design projects each have specific refund and rejection rules. Some hosting plans carry a money-back guarantee; many other products have constrained rejection or refund windows. Deleting or stopping a product often takes effect immediately and may remove access to services and data.
Billing cycles commonly follow the product type: domains are usually annual, hosting can be monthly or annual, and some add-ons renew on separate schedules. Auto-renewal is widely used, and proration rules vary by product; some services are non-prorated and refunds are limited.
Customer experience with cancellation
What users report
Public reviews and complaint sites show repeated reports of unexpected renewals, add-ons appearing in checkout, and difficulty obtaining refunds for domain registrations. Reviewers have described cases where a product was advertised as a temporary "free gift" but later generated renewal charges.
Many reports note inconsistent outcomes: some customers received refunds or credits after escalation, while others report no refund and immediate loss of service when a product was deleted. These mixed outcomes often relate to the product type and whether the claim fell inside a stated refund or rejection window.
Recurring issues and practical takeaways
Customers often face three recurring issues: unclear checkout disclosures for add-ons, strict no-refund terms for domain registrations, and service deletion that removes files and emails immediately. Expect different rules for domains versus hosting versus bespoke design contracts.
Practical takeaway: verify the product-specific refund or guarantee language before purchase, keep records of purchase terms and renewal notices, and check bills regularly for unrecognised add-ons.
Key legal and consumer-rights points that matter for Dreamscape
Australian consumer protections require businesses to avoid misleading conduct and to disclose material facts about subscriptions and automatic renewals. Regulatory action has already been taken against Dreamscape for misleading checkout practices, which means disclosure practices are a relevant factor in disputes.
That said, statutory consumer guarantees do not automatically create a right to cancel every subscription. Entitlement to a refund depends on the product, the advertised guarantee, the terms at purchase, and whether the provider has breached consumer law or the contract terms.
What to expect when you attempt to cancel Dreamscape services
Expect immediate technical consequences in many cases: deleted hosting accounts can remove websites, databases and email. Some plan deletions are irreversible without backups. Providers may also cease access once a product is deleted rather than at the end of a billing period.
Refund availability commonly depends on timing. Some hosting plans carry a 60-day money-back guarantee where advertised; other products use short rejection windows (for example, a 72-hour standard rejection window stated for some add-ons). Domain registrations are frequently marked as non-refundable.
How billing cycles, notice periods and proration usually apply
Billing follows the contract you accepted: monthly, quarterly or annual. If a product renews automatically, the renewal date is the pivot point for refund eligibility. Proration rules vary: some services are non-prorated so you may not receive a partial refund for unused time; other services may offer partial credits at the provider's discretion.
Where a membership or plan renews annually, cancelling close to the renewal date may not prevent the upcoming charge unless cancellation occurs before the renewal charge posts to the account. Keep records of the exact renewal date and the billing transaction for disputes.
Refunds, chargebacks and dispute options
Refunds are controlled by the provider's terms and statutory consumer law. If a product is non-refundable in the terms, you may still have remedies where there was misleading conduct or the product failed to meet consumer guarantees.
If you are charged after you believed you had cancelled, bank-level dispute options such as a chargeback can be available depending on your payment method and the card issuer's rules. Use dispute channels when a provider refuses a refund for a charge you reasonably did not authorise or that resulted from misleading conduct. Keep documentation.
Documentation checklist
- Order reference: invoice numbers, order IDs and transaction dates.
- Contract/terms snapshot: copy or screenshot of the terms that applied at purchase.
- Proof of payment: bank statements or card transactions showing the charge.
- Renewal notices: any communication showing the upcoming renewal date and amount.
- Support interactions: notes of any case IDs, dates and outcomes of support contacts.
- Service status evidence: screenshots of account pages, deleted pages or error messages after service termination.
Useful table: subscription plans overview (typical Dreamscape offerings)
| Plan type | Typical billing | Common refund rules | Typical features |
|---|---|---|---|
| Shared hosting | Monthly or annual | Some plans: money-back guarantee applies; varies by product | cPanel, email, website storage, one-click installs |
| VPS / Windows servers | Monthly or annual | Varies - technical setup fees may be non-refundable | Dedicated resources, OS options, scalable storage |
| Domain registration | Annual | Usually non-refundable | WHOIS entry, DNS management, renewals |
| Web design / managed services | One-off or subscription | Refund depends on phase and work completed | Design work, custom development, project milestones |
Useful table: plan comparison and likely outcomes
| Feature | Hosting | Domain | Design services |
|---|---|---|---|
| Immediate service loss on deletion | Yes - access and files often removed | Domain remains until expiry unless deleted | May stop work and bill for completed stages |
| Refund commonality | Some hosting offers refundable window | Rarely refundable | Refund possible if cancellation before work begins |
| Auto-renewal risk | High if auto-renew enabled | High - annual renewals | Depends on contract terms |
Practical steps to protect yourself before cancelling
Do not rely on oral assurances. Retain documentary proof of purchase and the specific terms that applied. Make local backups of websites, databases and email before any action that might remove access.
Check the product-specific refund or guarantee language and the stated rejection window. For domain purchases, assume refunds will be limited unless explicitly stated otherwise.
Common pitfalls and mistakes to avoid
- Failing to back up: losing website files and emails because the account was deleted immediately.
- Missing renewal dates: being charged because the cancellation was attempted after a renewal processed.
- No documentation: lacking records to support a refund or dispute claim.
- Mistaking free trials: assuming a free gift is non-renewing when auto-renewal applies.
What to expect after cancelling Dreamscape
After cancellation you can expect at least one of three outcomes: immediate service removal, continued access until the paid period ends, or a billing action that posts despite a cancellation attempt if it occurred after the renewal point. Outcomes depend on the product, the timing relative to the billing cycle, and the specific terms you accepted.
If a refund is due, processing times vary. If you plan to move services, prioritise data export and DNS transition steps to avoid downtime. Keep all correspondence and transaction evidence in case you need to dispute a charge or seek remedies under consumer law.
Address
- Address: Suite 4.07 247 Coward Street Mascot, NSW 2020
Next steps and additional options
Decide which product lines need stopping first and prepare backups, invoices and contract evidence. If you suspect misleading conduct or unauthorised renewals, gather documentation and consider formal dispute channels available through your payment provider or consumer regulator.
Keep monitoring billing statements after cancellation and retain all records. If you need assistance interpreting the terms or assessing whether consumer law gives you a remedy, consider seeking free consumer advice from a government or community legal service.