Servizio di disdetta N°1 in Spain
Gentile Signora, Egregio Signore,
Con la presente Le notifico la mia decisione di porre fine al contratto relativo al servizio Edreams Prime.
Questa notifica costituisce una volontà ferma, chiara e non equivoca di disdire il contratto, con effetto alla prima scadenza possibile o conformemente al termine contrattuale applicabile.
La prego di prendere ogni misura utile per:
– cessare ogni fatturazione a partire dalla data effettiva di disdetta;
– confermarmi per iscritto la corretta presa in carico della presente richiesta;
– e, se del caso, trasmettermi il saldo finale o la conferma di saldo.
La presente disdetta Le è indirizzata tramite posta elettronica certificata. L'invio, la marcatura temporale e l'integrità del contenuto sono stabiliti, il che ne fa uno scritto probante conforme ai requisiti della prova elettronica. Dispone quindi di tutti gli elementi necessari per procedere al trattamento regolare di questa disdetta, conformemente ai principi applicabili in materia di notifica scritta e di libertà contrattuale.
Conformemente alle regole relative alla protezione dei dati personali, Le chiedo inoltre:
– di eliminare l'insieme dei miei dati non necessari ai Suoi obblighi legali o contabili;
– di chiudere ogni spazio personale associato;
– e di confermarmi l'effettiva cancellazione dei dati secondo i diritti applicabili in materia di protezione della vita privata.
Conservo una copia integrale di questa notifica così come la prova di invio.
How to Cancel Edreams Prime: Complete Guide
What is Edreams Prime
Edreams Prime is a paid travel membership that offers discounts on flights, hotels and car rentals and is sold as an annual subscription with occasional promotional trials. The program is positioned as a loyalty/subscription layer on top of Edreams bookings and can be attached to a booking or purchased separately via the provider's platforms.
The provider states the membership renews automatically and refers to a published annual renewal fee; the help material mentions automatic renewal and the possible availability of a free trial. Members report usage of Prime benefits from their first booking after activation.
Subscription plans and pricing
Primary public information for membership shows an annual model and occasional free-trial promotions. The official help content refers to an annual renewal fee and describes platform availability (website and app). Exact promotional pricing may vary by offer and by channel used to subscribe.
| Plan | Typical billing | Key features |
|---|---|---|
| Prime (standard) | A$89.99/year (public help reference to an annual fee). | Discounts on flights, hotels and car rentals; membership applied from first booking; available on web and app. |
| Free trial (promotional) | Varies | Limited trial period; auto-renewal applies unless membership is ended before trial expiry. |
Note: the A$89.99 figure is stated in provider support material as the example annual renewal amount; promotional or region-specific pricing may differ. Always verify the exact price quoted at signup.
How cancellations typically work for Edreams Prime
Framework: Edreams Prime is structured as an automatically renewing subscription with an annual cycle. Where an automatic renewal is in place, the provider will charge the stored payment method at the end of the active period unless the subscription is ended beforehand.
Notice period and timing: the published guidance emphasises that members must act before the current period ends to prevent renewal charges. The timing of a cancellation relative to the renewal date determines whether an additional charge will occur.
Proration and refunds: entitlement to a proration or refund for unused time depends on the provider’s terms and on consumer law. Public guidance from Edreams does not promise pro-rata refunds for unused membership time in every circumstance; refunds are handled according to the terms and any applicable statutory rights. Examine the specific membership terms and recent help articles for the operative refund policy.
Free trial rules: where a free trial is offered, the subscription will typically renew automatically at the end of the trial for the published annual fee unless the member acts to end the membership prior to the trial expiry. If a trial converts to a paid period, entitlement to a refund after the conversion is governed by the provider’s terms and statutory remedies.
Legal rights and regulatory context relevant to Edreams Prime
In accordance with Australian consumer law, digital subscriptions and services are subject to consumer guarantees: the service must be supplied with due care and be fit for its described purpose. Remedies for a major failure can include termination and refund for the unused portion where appropriate.
Regulator enforcement: Australian regulators have investigated and litigated subscription practices where automatic renewals or renewal communications were not sufficiently clear. This regulatory context means providers may be required to offer transparent renewal information and accurate pre-contract disclosures. Consequences for poor disclosure can include orders for consumer redress.
Implication for members: if a renewal charge appears unexpected or the membership description was misleading at sign-up, statutory remedies and regulatory complaints channels may be available. Preserve contemporaneous documentation of what was shown at the point of sale.
Customer experiences with cancellation
What users report
Public reviews and forum posts repeatedly reference automatic renewals, surprise charges after a trial or year, and difficulties getting a cancellation action completed quickly. Many reviewers express frustration over time spent resolving billing or refund matters.
Some positive reviews note beneficial outcomes when membership benefits were applied correctly to bookings; negative reports focus on perceived lack of transparency at the point of subscription and perceived friction during dispute resolution.
Recurring issues and practical takeaways
Recurring issues identified in public feedback include: unexpected renewals following a trial, perceived opt-in during booking, and disputes over refunds when bookings are cancelled by carriers. Documented time delays for refunds are a common complaint in reviews.
Practical takeaway: maintain full records of promotional screens, receipts and the precise timing of renewals or trial expiry. These items form the evidential basis for a refund claim or a regulatory complaint.
Documentation checklist
- Membership proof: confirmation of purchase and the date of activation.
- Trial evidence: screenshot or record of trial start and expiry terms.
- Renewal notice: any communication showing renewal amount and date.
- Payment records: bank or card statements showing the charge reference and date.
- Booking receipts: evidence of any vouchers or discounts tied to the membership.
- Promotional material: screenshots of any promotional offer that influenced the decision to subscribe.
Disputes, chargebacks and escalation options
Dispute framing: where a charge is contested, describe the basis clearly (for example, misrepresentation at the point of sale, lack of agreed renewal disclosure, or an unfulfilled promised benefit). Keep the claim factual and evidence-based.
Chargebacks: card issuers may allow disputes where the merchant’s performance or disclosure is in question; however, chargeback outcomes vary by issuer and require documentary support. A chargeback is a financial remedy separate from statutory consumer claims.
Regulatory complaint: if statutory rights appear to have been breached, consider lodging a complaint with the national consumer regulator. Regulators have taken action where subscription renewal practices or disclosures were deficient.
Common pitfalls and mistakes to avoid when you seek to cancel Edreams Prime
- Failing to record dates: not capturing activation, trial end and renewal dates undermines later refund claims.
- Lack of payment evidence: missing bank/card records reduces the strength of a chargeback or refund case.
- Assuming automatic refunds: refunds are not automatic in all circumstances; they depend on terms and statutory rights.
- Mixing booking vouchers with membership rights: if vouchers are tied to membership, ending membership may affect voucher entitlement; keep receipts of both membership and vouchers.
Practical expectations after you cancel Edreams Prime
Expectations about timing: after a valid cancellation, there may still be a delay for any refund processing and for the cessation of automatic renewal. Processing times are determined by the provider and the payment network. Plan for a financial reconciliation period when monitoring your accounts.
Effect on benefits: cancellation typically ends entitlement to future discounts; existing bookings made while the membership was active may be treated under the terms that applied at booking. Keep a record of bookings made while membership was valid to avoid disputes about benefit application.
If a refund is due: refunds may be full or pro-rata depending on the terms and whether the service was consumed during the covered period. Document any service failures or unmet promises to support a refund claim under consumer guarantees.
Tables: feature comparison and alternatives
| Feature | Edreams Prime | Typical OTA membership |
|---|---|---|
| Billing model | Annual subscription; auto-renew; promotions and free trials may apply. | Annual or monthly options; auto-renewal common; trial varies. |
| Core benefit | Discounts on flights, hotels, car rentals; immediate application to bookings. | Discounts, free upgrades or credits depending on provider. |
| Refund profile | Refunds handled per terms; consumer guarantees may apply for major failures. | Varies by provider; consumer guarantees remain applicable. |
| Reported cancellation friction | Multiple public reviews report friction and delays resolving renewals or refunds. | Reported friction varies; transparency at sale is a common dispute trigger. |
Address
- Address: Vacaciones eDreams, S.L. (Sociedad Unipersonal). Registered address (not open to the public): Calle de Manzanares, nº 4, Planta 1º, Oficina 108, 28005, Madrid, Spain.
What to do after cancelling Edreams Prime
Actionable next steps: keep all records of the cancellation moment, monitor your billing statements for at least two billing cycles and prepare documentation for a chargeback or regulatory complaint if a renewal charge post-dates a valid cancellation. Evidence, chronology and clear statements of loss materially improve dispute outcomes.
If a refund is not processed within a reasonable window, escalate in writing to the provider citing the transaction details, your evidence and the statutory basis for the claim, and, if unresolved, consider a dispute via your payment provider and a regulator complaint as appropriate. Keep a clear, time-stamped file of all communications and records used.