How to Cancel Eight Sleep: Complete Guide

What is Eight Sleep

Eight Sleep is a consumer sleep-technology company that sells temperature-regulating mattress covers (Pods), hubs and related hardware together with a subscription service named Autopilot that provides automated temperature control, sleep analytics and additional software features. The product line is positioned as an integrated hardware-plus-service system with tiered subscription functionality layered on top of the physical Pod and Hub.

The company offers discrete product SKUs for AU-sized beds and a recurring Autopilot subscription that unlocks diagnostics, sleep reports, alarms and advanced features. The Autopilot plans listed for AU markets show tiered monthly/annual pricing with embedded warranty differences across tiers. These plan details and publicly displayed AU prices were reviewed from the official site.

Subscription plans and pricing

This table summarises the Autopilot options as presented for AU buyers on the official product pages. Amounts are displayed in AUD and reflect the plan names, billed periodicity and the warranty period published alongside plan descriptions.

These figures are taken from AU product pages where Autopilot options are selectable during purchase. Plan descriptions note incremental feature additions and warranty references per tier.

Customer experience and cancellation feedback

What users report

Public consumer feedback reveals mixed product satisfaction with consistent complaints about the subscription model and post-sale support. Review aggregates show a low overall Trustpilot rating and numerous reports describing difficulty obtaining timely service or clarity about subscription entitlements.

Forum posts and social-media threads include statements from users who describe subscription features being required to access important functionality, automatic renewals they considered unexpected, and concerns about warranty linkage to ongoing subscription payments. One forum poster stated that warranty coverage appeared conditional on maintaining a subscription, a claim that raises Australian Consumer Law questions about unfair contract terms.

Recurring issues and practical takeaways

Complaints cluster around four practical areas: unclear disclosure of subscription dependencies, perceived difficulty in stopping renewals, hardware failure and warranty responses, and delays or failures in refunds. These themes appear across review sites and discussion forums.

Practical takeaways from user reports: keep detailed timestamps of purchase and subscription activations, preserve proof of payment for both hardware and Autopilot fees, and document any functionality loss that coincides with subscription lapses. Users also report that restoration of features after billing disputes can be slow.

How cancellations typically operate for Eight Sleep subscriptions

Framework: With combined hardware-and-service products, cancellations commonly interact with billing cycles, proration policies and feature access. For Eight Sleep Autopilot the publicly visible structure shows monthly and annual billing options and explicit annual billed amounts for AU customers; these billing characteristics determine how renewals and prorations apply.

Notice periods and billing cycles: Expect subscription renewals to align with the chosen billing cadence (monthly or annual) and to trigger the next charge at the cycle boundary. Where the vendor shows an annual billed amount, that sum is typically treated as a single billing event for the year and may be non-prorated depending on the vendor terms.

Proration and refunds: Proration (partial refunds) depends on contract terms and the vendor's refund policy. Public materials show annual billing options and warranty statements but do not publicly commit to universal prorated refunds; therefore some customers report receiving no proration for pre-paid annual Autopilot amounts. Check published plan descriptors for explicit refund language.

Cooling-off period and returns: Hardware purchases often carry a returns window; Autopilot subscriptions may be governed by a separate subscription agreement. Official AU product pages reference warranty terms accompanying Autopilot tiers. Cooling-off rights under local law may apply to the hardware purchase, but the interaction between a hardware refund and subscription fees requires careful attention to the vendor's stated policies and Australian consumer protections.

Feature access after cancellation: Customer reports indicate some functionality can revert or be restricted if Autopilot is not active, because the subscription enables software features. This creates a distinct legal and practical issue: cancelling a subscription may reduce the utility of hardware that relies on cloud services. Document any such functional loss promptly.

Legal context that matters for Eight Sleep

Australian Consumer Law (ACL) protects against unfair contract terms and requires clear, prominent disclosure of significant contract components. Where a warranty or essential feature is conditioned on ongoing subscription payments, ACL principles require that condition to be fair and disclosed. Consumer complaints claiming that warranty validity is tied to subscription renewals have been raised on public forums.

Consequently, if warranty coverage or essential device performance is materially affected by a subscription, a purchaser may have remedies under ACL for misleading or unconscionable practices. Seek specific legal advice if relying on such remedies or if the vendor refuses to honour statutory guarantees. Keep statutory time limits for consumer claims in mind when deciding next steps.

Common pitfalls and how they affect outcomes

• Hidden conditions: Unclear placement of subscription terms can defeat reasonable expectations and complicate refunds. Document where and how the subscription was represented during purchase.
• Timing misalignment: Cancelling close to renewal dates often yields no prorated return of annual charges; track billing cycle dates precisely.
• Warranty linkage: If a vendor ties warranty benefits to subscription status, preserve proof of the original warranty promise and any communications that attempt to alter that promise.
• Feature dependency: Hardware that relies on cloud subscriptions may become partially non-functional after cancellation; log functional changes immediately.

Documentation checklist

• Purchase proof: order numbers, invoice showing A$ amounts and plan selection.
• Billing records: statements showing recurring charges and renewal dates.
• Terms snapshot: a dated copy or screenshot of the plan terms and warranty language at purchase time.
• Problem log: dated descriptions of failures, feature loss or warranty repair attempts.
• Communication log: record of all vendor replies and case numbers; note dates and summaries.

Managing disputes, refunds and chargebacks

Framework: Escalation should follow a clear, documented path: gather evidence, make a formal dispute, and, if required, escalate to your payment provider or local consumer protection agency. Financial institutions have specific chargeback and dispute windows; preserve proof that supports your claim.

Chargebacks and their implications: Filing a chargeback is an option when a vendor fails to refund or address a breach. Be aware that chargebacks are time-limited and may prompt vendor investigation; provide contemporaneous records of the transaction and correspondence.

Regulatory options: If statutory guarantees are implicated, consider lodging a complaint with the relevant consumer protection body. Present the documentation checklist items to make an effective complaint. Allegations that warranties were made conditional on subscription status have been raised publicly and may be relevant to a regulator assessment.

Tables: feature comparison and plan recap

Address

• Address: Eight Sleep, Inc. 915 Broadway, New York, NY 10010, United States

What to do after cancelling Eight Sleep

Immediately reconcile bank and card statements for the 60-120 day period following cancellation to confirm whether recurring charges cease and whether any prorated or full refunds are processed.

Preserve a structured file with the documentation checklist items for at least the statutory warranty period plus any chargeback/dispute windows provided by your payment provider.

If hardware functionality is degraded after subscription termination, retain contemporaneous evidence of the feature loss and seek written confirmation from the vendor acknowledging the degradation or the reason for loss of service.

Finally, if you believe contract terms are unfair or misrepresented, consider lodging a formal complaint with the relevant consumer protection authority and consult a solicitor with experience in consumer guarantees and contract law to evaluate remedies under the Australian Consumer Law.