Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Fancentro
253 Main Street; #222
07747 Matawan
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Fancentro service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
How to Cancel Fancentro: Complete Guide
What is Fancentro
Fancentro is a creator-driven subscription platform that lets individual creators sell access to exclusive digital content, messaging and membership-style feeds. Creators set subscription tiers and ancillary items; the platform provides the marketplace, content hosting and payment flow. Furthermore, creators may enable monthly, multi-month, yearly and freemium options; platform documentation shows creators can configure prices within a broad range and enable extended-subscription discounts and retention offers.
Fancentro uses third-party billing partners for payments and displays independent billing descriptors on statements; the platform’s terms and billing help pages make clear that a separate payment processor may appear on a card statement. This billing architecture is relevant when reviewing charges and pursuing any dispute.
Subscription plans and pricing at a glance
The platform allows a wide price range under creator control. The following table shows typical plan structures and an indicative AUD range based on published creator price limits converted to AUD (approx). Amounts are indicative and creators may choose other values.
| Plan type | Typical billing cadence | Typical price (indicative, A$) | Notes |
|---|---|---|---|
| Monthly digital membership | Monthly | A$1.50 - A$149 (approx) | Creators set the rate; shown range reflects common minimum and maximum settings converted from USD to AUD. |
| Multi-month (3 or 6 months) | Prepaid for the period | Varies | Often priced with a discount vs monthly billing. |
| Annual subscription | Yearly | Varies | May be offered by creators as a discounted annual rate. |
| Freemium / free tier | Free access | A$0 | Creators can offer a free membership level with restricted perks. |
Customer experiences with cancellation
What users report
User feedback on third-party review platforms and discussion forums shows mixed experiences. Some users describe straightforward cancellation and predictable access until a billing period end, while others report delayed processing, continued charges after cancellation and unclear billing descriptors.
Review threads and platform reviews also reference confusion over the payment processor name on statements, and frustration when billing or payout queries are slow to resolve. Several reviews emphasise slow or non-responsive support as a contributing factor to escalation.
Recurring issues and practical takeaways
Recurring themes from public feedback include: billing descriptor opacity, perceived delays between a cancellation action and stopping of charges, and disputes concerning refunds or chargebacks. These reports underline the need for precise documentation when a dispute arises.
Practical takeaways from user reports: keep records of purchase and billing statements, note the billing descriptor name shown by the processor, and be prepared to provide transaction identifiers if raising a dispute.
How cancellations typically affect access and billing
Under the platform’s terms, a cancelled subscription generally remains active until the end of the paid billing period; access is not revoked immediately in exchange for a refund. Consequently, cancelling prevents future recurring charges but does not automatically entitle a consumer to a pro rata refund for unused time.
The terms explicitly state that the service does not provide refunds or credits for partially used subscription periods, except in exceptional circumstances determined by the operator. This clause should be read against statutory consumer guarantees when defects or misrepresentation are alleged.
Refunds, disputes and chargebacks: contractual and statutory perspective
Contractually, Fancentro’s published terms assert a no-refund policy for routine cancellations and partial periods. In accordance with contract law principles, a party may disclaim voluntary refunds for change-of-mind purchases, provided the disclaimer does not attempt to exclude statutory consumer guarantees.
Statutorily, Australian consumer protection authorities recognise that digital content and services are covered by consumer guarantees. If the digital content is faulty, not as described or otherwise fails to meet guarantees, remedies may include repair, replacement or refund. Consequently, a contractual no-refund clause will not automatically preclude remedies where the ACL applies.
If a charge appears that you do not recognise, or that continues after you consider your contractual obligations ended, a formal payment dispute or a chargeback via your card issuer may be an option. Note that chargebacks are financial instruments with eligibility rules and timelines set by payment networks and banks; they are distinct from contractual refund processes. Public reports show users sometimes use card disputes where platform remedies were unsuccessful.
Billing partner, descriptors and payout notes
Fancentro’s terms and public billing documentation identify third-party processors such as Centrobill as entities that may appear on billing statements. This means a cardholder may see a different business name on a statement than the platform brand. This detail is relevant when reconciling statements or lodging a dispute.
| Entity | Role | Implication for users |
|---|---|---|
| Fancentro | Platform and content marketplace | Responsible for platform terms, content hosting and user accounts. May decline routine refunds subject to terms. |
| Centrobill (billing partner) | Payment processing and billing descriptor | May appear on card statements; check descriptor when reviewing transactions. Delays or holds on payouts to creators are reported where disputes occur. |
Documentation checklist
- Proof of purchase: transaction ID, date, amount and card descriptor on your statement.
- Subscription details: plan type, billing cadence and any public plan descriptions or screenshots.
- Billing statements: copies or screenshots of relevant card or bank statements showing the descriptor and charged amounts.
- Communication log: dates and short notes of any contact attempts, response times and reference numbers.
- Content evidence: where relevant, screen captures showing access, content availability or failures to deliver promised content.
Common pitfalls and mistakes to avoid
- 1. Assuming the platform name will match the billing descriptor - always verify the descriptor shown on your statement.
- 2. Relying on a verbal assurance or unsupported claim without keeping a timestamped record.
- 3. Expecting an automatic pro rata refund for unused time when the published terms expressly disclaim such refunds.
- 4. Waiting too long to assemble documentation if you intend to raise a formal dispute under statutory rights or with a bank.
- 5. Confusing chargebacks with contractual refunds - they are separate remedies with different processes and consequences.
Practical implications for creators and purchasers
Creators should be aware that platform terms allocate pricing control to the creator, but payout timing and chargeback risk are managed through the payment processor. Consequently, creators may face withheld funds or reversals where disputes or chargebacks occur. Public reports from creators note delays and withheld payouts where disputes are invoked.
Purchasers should plan for the contractual position that cancellations stop future renewals but do not automatically yield refunds. If the reason for seeking a refund is a quality or compliance issue, consumer guarantees remain relevant and may provide additional remedies.
Address
- Address: CentroBill Ltd, 253 Main Street; #222, Matawan NJ 07747
What to do after cancelling Fancentro
After you initiate a cancellation, monitor your next few billing statements carefully for any unexpected charges and retain a copy of the statement showing the final charge for the subscription period. Maintain the documentation checklist above for at least 12 months.
If an unauthorised or continuing charge appears, consider the contractual remedies you attempted and whether escalation through your bank’s dispute process or a complaints pathway with consumer protection authorities is appropriate. Keep timelines and evidence organised as disputes commonly require transaction dates and descriptors.
Finally, if the underlying issue is that digital content was faulty, misleading or otherwise failed to meet the guarantees required by consumer law, assert those statutory rights when seeking a remedy. Authorities and legal advisers will assess remedies based on whether the product or service met those guarantees.