Service de résiliation N°1 en Australia
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Fast.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
How to Cancel Fast: Step-by-Step Guide
What is Fast
Fast is a technology provider that delivers one-click checkout and login tools for merchants so customers can buy quickly across sites and devices. The company positions itself as infrastructure for payments and rapid reordering rather than a direct-to-consumer subscription service; merchants integrate Fast to accelerate checkout flows and, in some implementations, to store payment details that make recurring purchases easier.
Because Fast is embedded into merchant checkouts, recurring charges that mention Fast on a bank statement usually originate from the merchant or a subscription sold through a merchant using Fast. That distinction matters financially because the entity that controls billing terms, refunds and recurrence is typically the merchant, not Fast itself.
Subscription models, pricing and what I found on the official site
The official Fast messaging focuses on checkout products and merchant integrations; it does not publish consumer subscription plans or standard A$ prices for end-user subscriptions on a public pricing page. That implies consumers will encounter recurring charges on a merchant-by-merchant basis, with prices and billing cycles set by those merchants.
Because no consumer-facing plan table was available from Fast, the comparison table below contrasts how recurring billing typically appears depending on who manages the subscription.
| Billing channel | Who sets price | Typical invoice label | Price example |
|---|---|---|---|
| Merchant subscription via Fast checkout | Merchant | Merchant name or Fast-related descriptor | Varies |
| App store subscription (mobile) | App store / developer | App store descriptor | Varies |
| Standalone merchant billing (no Fast) | Merchant | Merchant descriptor | Varies |
Customer experience with cancellations
What users report
Public reviews collected from consumer feedback platforms show a mix of praise for speed plus frequent billing complaints when subscriptions or repeat charges appear unexpected. Several reviewers report seeing charges continue after they believed they had cancelled, and others describe confusion over which business is actually charging their card. A typical user phrase found in reviews is: "keeps charging me even after I cancelled."
Some reviewers report successful outcomes after escalation while others describe long waits, duplicate charges, or difficulty identifying the merchant responsible for the charge. These patterns are visible across general review sites and consumer complaint threads.
Recurring issues and practical takeaways
From a financial perspective the recurring problems fall into three categories: unclear billing descriptors, auto-renew timing mismatches, and account access or password reset problems that block confirmation of cancellation. These cause unnecessary double-billing risk and make budgeting harder.
Practical takeaway: identify the merchant name shown on statements, keep every receipt and screen capture of dates and amounts, and prioritise documentation for disputes if the charge is unexpected. Public reports indicate chargebacks and bank disputes are sometimes used successfully when direct resolution fails.
How cancellations typically work for Fast-related subscriptions
Because Fast is primarily checkout technology, cancellation mechanics depend on whether the recurring payment is controlled by a merchant, a mobile app store, or a payment aggregator. The financial effect of cancelling will therefore vary by the billing party.
Notice periods: merchants commonly require cancellation before the next billing cycle to prevent the upcoming charge. Billing cycles are usually monthly or annual; if a cut-off exists it is set by the merchant and will determine whether a partial or full period is billed.
Proration and refunds: proration rules are merchant-specific. Some merchants prorate and refund unused time, others maintain access until the period ends and do not refund. Cooling-off rights for digital subscriptions are limited under consumer law unless the product is faulty or misrepresented. Recent regulator attention to misleading subscription practices indicates scrutiny of merchants that charge despite cancellation claims.
Chargebacks and disputes: if a direct remedy fails, cardholders can discuss options with their issuer or payment provider; banks may permit a dispute where unauthorised or incorrect charges occurred. From a budget optimisation standpoint, escalate early to protect cashflow when unexpected A$ charges recur.
Cost-benefit analysis: should you cancel fast?
Considering that recurring subscriptions compound over time, small A$ charges can erode savings. From a financial perspective, cancel decisions should be driven by:
- Usage versus cost: compute annualised cost and divide by actual usage hours or months.
- Opportunity cost: compare the subscription A$ outflow to alternative services or a one-off purchase.
- Lock-in and refunds: check whether the merchant offers prorated refunds or enforces no-refund policies.
When a subscription is low value and payment is automatic, cancelling fast reduces waste. If a subscription provides meaningful value and discounts for annual plans exist, switching billing cadence (monthly to annual) may be a better optimisation if the merchant offers a price break and you expect continued use.
| Decision factor | Financial impact |
|---|---|
| Unused or rarely used service | High waste, A$ outflow avoidable |
| Essential service with discounts for longer term | Lower effective A$/month, higher upfront cost |
| Recurring small charges under A$10/month | Low per-item cost but compounding yearly; A$120/year lost if A$10/month |
Documentation checklist
- Statement copies: bank or card statements showing the charge.
- Purchase dates: transaction date and amount.
- Receipts: any merchant receipts or order confirmations.
- Account records: account name used to subscribe and last access date.
- Cancellation proof: timestamped record of your cancellation attempt or confirmation message if available.
- Correspondence log: dates and summaries of any communication with the merchant or payment provider.
Common pitfalls and mistakes to avoid
- Assuming the descriptor equals the merchant - payment line items can show gateway or platform names rather than the trading name you recognise.
- Missing the billing cut-off - late cancellations can trigger a full next-period charge.
- Not tracking trial expiry - free trials that auto-renew are frequent sources of surprises.
- Neglecting documentation - lack of records weakens a dispute or refund case.
Address
- Address: Fast Media Pty Limited, PO Box 1258, Maroubra NSW 2035, Australia
What to expect after cancelling Fast-related subscriptions
After cancellation you should monitor at least two subsequent billing cycles to confirm no additional A$ charges recur. Expect that access to paid features may remain until the paid period expires; this is a common merchant practice.
If charges persist, treat them as financial disputes: continue to gather evidence and consider lodging a formal dispute with your card issuer if the merchant cannot resolve the issue. Banks can take time to investigate; keep tabs on any provisional credits and their reversal rules.
Finally, use the cancellation event as an opportunity to rebalance your household budget. Reallocate recurring savings into higher-yield uses or an emergency buffer to improve resilience against future unwanted charges.
Further steps and options to reduce recurring costs
Look for low-cost alternatives and set a quarterly review for all recurring payments to prune low-value items. Where annual plans exist, do the math: paying A$X upfront may be cheaper than monthly A$Y over 12 months, but only if usage justifies the commitment.
Public review data and regulator actions show the subscription market is under scrutiny for unclear renewals and billing descriptors. Keeping records and acting promptly on unexpected A$ charges preserves financial control and reduces waste.