Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Finch
Suite 1, Level 1, 97 Grafton Street
2022 Bondi Junction
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Finch service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
How to Cancel Finch: Complete Guide
What is Finch
Finch is a gamified self-care app that pairs habit tracking with a virtual pet bird, offering both a free core experience and an optional paid tier called Finch Plus. The free layer covers basic goals, streaks, reflections and seasonal events, while Finch Plus unlocks additional customisation, premium timers and extra seasonal rewards. From a product standpoint Finch positions Plus as optional support for the development team and a way to accelerate habit-building through extras rather than essential functionality.
From a financial perspective the decision to subscribe should hinge on measurable value: how many additional sessions, reflections or therapy-equivalent benefits you expect to get from the Plus features versus the subscription cost. Several community posts treat Finch Plus as low-cost ongoing support for wellbeing compared with regular therapy or coaching.
Finch subscription overview and pricing patterns
Finch documents a standard pricing structure in USD (example: US$9.99 monthly and US$69.99 yearly) but regional pricing and in-app promotional offers cause actual Australian prices to vary in app stores. Observed AU amounts in public app store listings and user reports include common values such as A$8.49, A$14.99, A$57.99, A$59.99, A$69.99 and A$99.99 depending on offer, platform and timing. In terms of value, that variability matters because a yearly A$15 option is dramatically different financially from a yearly A$70-A$100 option.
| Plan | Typical AU price observed | Notes |
|---|---|---|
| Monthly Finch Plus | A$8.49 - A$14.99/month (varies) | Promotional and regional differences reported by users; platform pricing may differ. |
| Annual Finch Plus | A$39.99 - A$99.99/year (varies) | Many users report multiple annual price points; offers and trials affect list price. |
Because Finch relies on app-store billing for subscriptions, final charge amounts depend on the payment platform and the regional store pricing at the time of purchase. This creates opportunities for lower promotional rates but also unpredictability if you move between devices or app accounts.
Customer experience with cancellation
What users report
Users generally report three themes: pricing inconsistency, billing/platform friction (restore/purchase problems), and mixed refund outcomes. Community threads show users finding deeply discounted annual offers at times and others seeing much higher local prices. Several threads document problems restoring a valid Finch Plus purchase after reinstall or platform changes.
Representative paraphrase from users: some say they were able to access a low-cost annual option by interacting with in-app offers and app-store plans, while others report being charged a higher amount and then needing help to resolve restoration or duplicated charges. Users also praise the Plus features as cost-effective compared with therapy when they use the premium reflections and timers regularly.
Recurring issues and practical takeaways
Issue: inconsistent pricing across platforms and accounts creates confusion about renewal amounts. Takeaway: track the exact amount and date on the purchase notification and on your bank/card statement.
Issue: restoration or recognition of an active subscription can fail after app updates or reinstalls. Takeaway: back up in-app data when possible and retain purchase receipts as primary evidence. Several users reported contacting support after encountering restore failures.
How Finch cancellations typically affect billing and access
Timing: Finch states that cancelling ends Plus features at the end of the current billing cycle, so an active subscription remains usable until its original expiry date. This means you do not usually lose paid days after you cancel; access continues until the paid period finishes.
Proration and refunds: Finch’s public guidance and common app-store practice indicate subscriptions are rarely prorated mid-cycle. Refunds for accidental or erroneous charges are assessed case by case and often depend on the payment platform or the developer’s refund policy. From a financial perspective treat each billed period as an indivisible unit unless an authorised refund is granted.
Free trials and previews: Finch operates a Plus preview that can activate automatically for new users; Finch describes this preview as not charging when it ends. Free trials that do convert to paid plans typically renew automatically at the end of the trial unless cancelled before renewal. For budgeting, mark trial end dates in your calendar to avoid unintended renewals.
Refunds, disputes and chargebacks - financial options
From a financial perspective, the most realistic remediation routes are: documented refund requests to the provider (when eligible for accidental or duplicate charges), dispute with the card issuer for unauthorised charges, or platform-level refund requests if the purchase was through an app store. Each route has pros and cons for timing and likelihood of success.
Evidence matters: refunds and disputes work best when you provide clear purchase confirmations, timestamps and bank statements. If the charge was clearly billed and the subscription terms were honoured, card disputes are less likely to succeed than direct refund negotiations. Keep a tight audit trail to support any claim.
Documentation checklist
- Purchase receipt: app-store or card statement showing A$ amount and date.
- Subscription ID or transaction ID: any numeric reference visible on receipts.
- Screenshot of in-app subscription page: plan name and displayed price at time of purchase.
- Backup of app data: timestamped export or local save when possible.
- Bank/card statement entries: entries showing exact charge and merchant description.
- Notes on attempts to restore or access Plus: dates and short descriptions of what happened.
Common pitfalls and mistakes to avoid
- Assuming proration: do not expect partial refunds for unused days unless explicitly offered by the provider.
- Relying only on memory: missing the exact charge date reduces dispute success; keep receipts.
- Mixing accounts: switching app accounts or devices can obstruct recognition of a valid subscription.
- Delaying documentation: collect evidence immediately after a billing event for the most effective dispute outcome.
| Feature | Free Finch | Finch Plus |
|---|---|---|
| Goal customisation | Basic | More emojis and slots unlocked |
| Shops and events | Access with limited items | Daily discounts, extra event rewards |
| Reflections and timers | Standard prompts/timers | Additional prompts and full timer options |
Short note on consumer rights related to Finch subscriptions
Under consumer law, remedies are available for services that are not provided with due care or do not match their description; however change-of-mind refunds for digital subscriptions are not automatically guaranteed. For Finch specifically, platform billing and Finch’s stated policies determine practical refund routes, so document any service failure linked to the subscription. Keep this legal connection narrow and evidence-based when seeking redress.
Address
- Address: Suite 1, Level 1, 97 Grafton Street, Bondi Junction, NSW 2022
What to do after cancelling Finch
From a budgeting standpoint, treat the cancelled period as a committed expense and reallocate the forecasted monthly or annual amount into savings or an alternative wellbeing budget. If you cancelled because of price, calculate the annualised saving: for example cancelling a A$69.99 annual plan frees roughly A$5.83 per month, while cancelling an A$9.99 monthly plan frees A$9.99 monthly. Use that liberated cash to test lower-cost or no-cost wellbeing options for 1-3 months.
Monitor statements for 1-2 billing cycles to confirm no unexpected renewals or duplicate charges occur. If you see unexpected activity, leverage your documented receipts and transaction IDs to pursue a refund or a dispute with the payment provider. Keep records of every step and the date you first noticed the issue.
Finally, reassess value: if Plus delivered measurable benefits, consider a lower-cost re-entry at the next promotional price or shift to periodic paid access tied to specific life periods when you need extra structure. In terms of value, prioritise recurring spend where benefit exceeds cost and stop or pause services that do not demonstrate regular, measurable improvement.