Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Glossybox
Meridian House, Gadbrook Park, Gadbrook Way
CW9 7RA Northwich
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Glossybox service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
How to Cancel Glossybox: Easy Method
What is Glossybox
Glossybox is a monthly beauty discovery subscription that delivers a curated box of five beauty products, mixing sample and full-size items, with options to pay monthly or upfront for fixed terms. The service markets tiered plans and emphasises value by stating each box contains products worth substantially more than the subscription price. Glossybox operates an auto-renew model for fixed-term plans and takes payment either monthly for pay-monthly plans or upfront for multi-month bundles; the small print confirms automatic renewal for a further fixed term on expiry.
| Plan | List price (GBP) | Approx price (AUD) |
|---|---|---|
| 1 month pay monthly | £13.50 | Approx A$27.20 |
| 12 month pay monthly | £12.50 | Approx A$25.20 |
| 3 month upfront (per box) | £13.00 (3 for £39) | Approx A$26.20 |
| 6 month upfront (per box) | £12.50 (6 for £75) | Approx A$25.20 |
| 12 month upfront (per box) | £11.50 (12 for £138) | Approx A$23.15 |
Prices above are converted from GBP to AUD using a market rate around £1 = A$2.01 and marked "Approx" because Glossybox lists UK prices; Australian pricing is not available from the official pages. Currency conversion cited for the reference rate.
Why people cancel Glossybox
Subscribers typically cancel for three service-specific reasons: unexpected auto-renewal into a fixed term, perceived low value or repeat items across successive boxes, and shipping or fulfilment complications for customers outside the principal market. Reports also show dissatisfaction when subscribers believe they purchased a single box but were placed on an ongoing plan.
For readers located in this market, note that Glossybox primarily operates from the UK and does not have a clear direct AU pricing channel; some consumers use third-party forwarding services to receive boxes, which can add complexity to billing and returns.
Customer experience with cancelling Glossybox
What users report
Public reviews and trust platforms show recurring themes: difficulties stopping renewals, unexpected charges after a cancellation was believed to be confirmed, and slow or templated responses from the supplier. A number of reviewers used concise phrases such as "impossible to cancel" when describing their interactions.
Recurring issues and practical takeaways
Several users describe receiving confirmation of cancellation followed by subsequent charges; others report that a trial or one-off purchase converted into a longer-term plan. These patterns indicate risks around timing (billing cut-offs) and agreement wording (fixed-term auto-renew clauses).
How cancellations typically affect Glossybox billing
Glossybox's small print differentiates between pay-monthly plans and upfront fixed-term plans and specifies payment timing for pay-monthly plans (payments typically taken on or around the first of the month) and that upfront plans are charged at the start of the term. Upon expiry, plans automatically renew for the same fixed term. These contractual mechanics determine refund and proration outcomes.
Consequently, cancelling close to a billing date may not prevent the next scheduled charge for pay-monthly plans, and upfront multi-month plans commonly do not receive pro rata refunds for unused months unless the contract expressly permits it. This is a typical contractual result rather than a unique policy.
Consumer rights and cooling-off as they relate to Glossybox
Under the Australian Competition and Consumer framework, there is no general statutory cooling-off period for ordinary online purchases; cooling-off rights apply principally to unsolicited consumer agreements such as door-to-door or telemarketing sales. Therefore, online subscription purchases with explicit terms are usually governed by the contract agreed at purchase and the supplier's terms.
Where a consumer has been misled about renewal or was not provided the required contract information, statutory protections against unfair contract terms and misleading conduct may apply. This can affect whether a refund or rescission is legally available. Seek specialist advice if there is evidence of misrepresentation or unconscionable conduct.
Refunds, proration and disputed charges for Glossybox
Refund entitlement depends on the plan purchased and the supplier's terms: pay-monthly subscribers may be charged for the next period if cancellation occurs after the billing cut-off, while upfront plans often treat payment as consideration for the entire fixed term. The subscription's auto-renew clause is the primary contractual mechanism affecting refunds.
If you identify an unauthorised or duplicate charge, Australian guidance allows you to raise a dispute with the card issuer or provider for a chargeback under the issuer's rules; this is a financial dispute channel distinct from a contractual cancellation. Documented evidence strengthens any dispute.
Documentation checklist for Glossybox matters
- Proof of purchase: order number, invoice or receipt showing plan type and date.
- Subscription terms: copy or screenshot of the terms that state billing cadence, auto-renewal and refunds.
- Billing history: bank or card statements showing charged amounts and dates.
- Communication log: dates and brief summaries of interactions and any supplier confirmations.
- Product evidence: photos of boxes or items if disputing delivery or quality issues.
Common pitfalls and mistakes to avoid when dealing with Glossybox
- 1. Missing the billing cut-off: cancelling after the charge date often leaves you liable for the next period.
- 2. Assuming a trial equals a single box: some promotional purchases convert to recurring subscriptions unless the terms state otherwise.
- 3. Not keeping evidence: lack of documentation weakens disputes about unexpected renewals or refunds.
- 4. Overlooking fixed-term renewal clauses: automatic renewal into an equal-length term is expressly stated for fixed-term plans.
How to frame a contractual dispute about Glossybox charges
Framework: identify the contract terms you rely on, the breach or misrepresentation, and the remedy sought (refund, rescission, correction). Keep the factual chronology tight and tether each claim to a clause or statutory right.
Details: assemble the order confirmation, payment receipts, renewal notices, and any supplier acknowledgements. Legal remedies can include contractual rescission, refund, compensation for consequential loss, and complaints to consumer regulators where misleading conduct is suspected.
Practical dispute options and escalation paths relevant to Glossybox
Practical avenues include seeking a refund under the contract, raising a financial dispute with the payment provider, and lodging a complaint with a consumer agency if the supplier's conduct appears misleading or unfair. Documentation and a clear timeline materially increase the chance of a favourable outcome.
| Service | Common feature | Why consider |
|---|---|---|
| Glossybox | Monthly curated box; auto-renew on expiry | Good introductory value; fixed-term renewals require attention |
| LookFantastic | Beauty box with alternative curation and pricing | Alternative if you want a different supplier mix |
| Roccabox | Regional beauty box alternatives | Local alternatives may simplify fulfilment |
Alternatives listed above reflect market options discussed in consumer reviews and round-ups; evaluate terms and renewal mechanics before subscribing.
Address
- Address: Glossybox Customer Service Department Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire, CW9 7RA UNITED KINGDOM
What to expect immediately after a cancellation attempt for Glossybox
Expect these service-specific results: if cancellation occurs close to a scheduled billing date you may still see a subsequent charge; upfront plans generally do not show pro rata credits; and an additional dispatch of the final box may occur depending on fulfilment timing.
Monitor statements for 30 to 90 days after cancellation due to the possibility of delayed refunds or late charges and retain documentation in case a financial dispute is necessary.
What to do after cancelling Glossybox
After you have initiated cancellation, keep a concise file with the documentation checklist above, watch payment statements for any further debits, and be prepared to use your financial provider's dispute procedures if an unauthorised or duplicate charge appears.
If you suspect misleading or unfair conduct specific to your Glossybox transaction, consider lodging a complaint with the appropriate consumer regulator and seek legal advice if the amount or impact warrants it. Regulatory guidance on consumer guarantees and unsolicited agreements may be relevant to your case.