Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Golfpass
40 The Circuit, Skygate
4008 Brisbane
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Golfpass service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
How to Cancel Golfpass: Easy Method
What is Golfpass
Golfpass is a paid golf membership combining on-demand instruction, exclusive video content and booking-related benefits for golfers. It bundles video lessons and shows with tee-time credits and travel perks under tiered annual plans. The Australian site lists consumer-facing annual plans and promotional trials tailored to local tee-time partners and travel partners.
The offering is positioned as a single subscription for play, learn and watch benefits. Australian pages list both a lower-tier video-focused annual plan and a higher-tier annual plan that adds monthly tee-time credits and travel club perks. Free trials and promotional discounts appear periodically.
Subscription plans and pricing snapshot
Below is a compact representation of the standard annual plans presented on the local site. Prices are shown in Australian dollars as advertised. Promotional variations may apply; always verify against your original purchase receipt.
| Plan | Annual price (A$) | Key benefits |
|---|---|---|
| GolfPass video annual | A$49.00 | On-demand lessons, coaching plans, exclusive video content, travel credit |
| GolfPass annual (plus benefits) | A$129.00 | All video benefits plus monthly tee-time credit and travel club membership |
How cancellations typically work for Golfpass
First, understand the published policy: Golfpass states that memberships renew automatically and that cancellations are processed after the provider receives a request. The help centre indicates cancellation requests are typically processed within 72 hours of receipt. Monthly payments are described as non-refundable; annual payments may be refundable only in specific cases.
Next, cooling-off and refund rules are service-specific. The terms describe a 14-day cancellation period from purchase with potential full refund if no benefits were used. Separately, an annual 30-day refund window appears in some help-content language for annual subscriptions under certain conditions. These timeframes determine refund eligibility for Golfpass.
Billing cycles: Golfpass advertises annual plans that auto-renew yearly. If a renewal charge occurs near the end of a billing period, the provider indicates it will attempt to reverse inadvertent renewals, subject to its internal review. The terms also note that access usually continues until the end of the paid period after cancellation.
Customer experience and cancellation feedback
What users report
Public reviews and forum posts show a mix of experiences. Many members praise the content and tee-time credits in successful cases, but a portion of reviewers report difficulty with account changes, unexpected charges and delays getting refunds. Review threads and complaint pages reference long wait times or repeated follow-ups for cancellation or refunds.
Representative user feedback includes short, pointed complaints such as “no way to cancel” or “runaround when cancelling,” while other reviewers say they received timely processing. These first-hand notes are uneven, which suggests outcomes can vary by case and timing.
Recurring issues and practical takeaways
Recurring themes from reviews: unclear refund expectations, auto-renewal charges that surprise members, and delays between raising a cancellation and the provider marking the account as cancelled. Several independent review pages report customers needing escalation to reverse renewal charges.
Practical takeaways: document purchase dates, trial start and any promotional credits used; check the precise plan name on the receipt; and expect that refunds for monthly plans are generally not provided except as required by law. If you believe you qualify for a refund under published windows (14 or 30 days), prepare to show unused-benefit evidence.
Refund eligibility and common constraints for Golfpass
Refunds depend on plan type and timing. The publicly-stated rules indicate: monthly payments are usually non-refundable and annual payments can be refundable only if cancelled within specified early windows and benefits have not been used. These conditions are applied by the provider when examining refund requests.
Pro-rated refunds and partial-period credits are not commonly offered for monthly plans. For annual plans, the terms mention either full refund within the initial cancellation period or a partial refund based on use during the membership period. Keep evidence showing whether benefits were accessed.
| Situation | What provider documents show |
|---|---|
| Monthly subscription | Generally non-refundable; no credit for partial periods. |
| Annual subscription within early window | Possible refund if cancelled within 14 to 30 days and benefits not used. |
| Annual subscription after early window | Access remains until period end; refunds unlikely except as required by consumer law. |
Disputes, chargebacks and escalation: what to expect
If a renewal appears on your payment statement you did not expect, first match transaction dates and plan name against your receipt. Providers often reverse inadvertent renewals after review, but reversal is discretionary.
When considering a payment dispute or chargeback: gather original purchase documentation, trial start/end dates, screenshots of advertised terms, and any correspondence showing attempts to resolve the issue. Timing matters: many banks have a narrow window to lodge a dispute following a transaction. Use the bank’s dispute process as a last resort if direct resolution is unsuccessful.
Short note on consumer rights relevant to Golfpass
Consumer law protections may apply where a digital subscription is faulty, misleading or not delivered as described. For Golfpass, these protections can be relevant to disputed refunds or misrepresentation of benefits. Keep legal arguments concise and tied to the specific facts of your purchase.
Important: statutory rights are separate from contractual refund windows. If you believe statutory protections apply, state the exact issue and provide proof of loss or misrepresentation when you seek a remedy.
Documentation checklist
- Purchase receipt: plan name, price, date of transaction and payment method.
- Trial records: trial start and end dates, screenshots of trial terms.
- Usage records: timestamps or proof that benefits were or were not used.
- Renewal notice: any promotional or renewal emails, billing alerts or bank statements showing the charge.
- Claim timeline: a short dated log of your attempts to resolve the issue and the outcomes.
Common pitfalls and how to avoid them
- Misreading trial length: verify the free trial expiry date to avoid automatic billing.
- Assuming refunds for monthly plans: monthly payments are typically non-refundable per provider terms.
- Late cancellation: cancelling near renewal can result in a charged period; keep renewal dates prominent in your records.
- No proof of unused benefits: if a refund depends on unused benefits, collect logs showing lack of access or no activity.
- Relying on a single statement: capture multiple documents (receipt, bank statement, screenshots) to strengthen your case.
Example timeline scenarios and what to expect
Scenario A - recent annual purchase: If you bought an annual plan within the provider’s early refund window and you have not used benefits, the provider’s terms show you may be eligible for a full refund. Expect a processing window and a review to confirm lack of benefit usage.
Scenario B - monthly plan renewed unexpectedly: Terms indicate monthly plans are non-refundable. If charged near renewal, the provider states it may reverse inadvertent renewals after review. Prepare documentation and expect a processing delay.
Address
- Address: Post: 40 The Circuit, Skygate, Brisbane QLD 4008
What to do after cancelling Golfpass
After a cancellation request is logged, monitor your billing statement for at least one billing cycle to confirm no further charges. Keep copies of all related receipts and the cancellation acknowledgement if provided.
If a renewal charge posts after your cancellation window, compile the documentation described above and prepare to reference the provider’s stated processing timeframe when seeking a reversal. Persistence and clear records increase the chances of a favourable outcome.
Finally, consider these next steps: review alternative golf services and tee-time options, and bookmark key dates to avoid accidental auto-renewals in future seasons.