Cancellation service N°1 in Singapore
Contract number:
To the attention of:
Cancellation Department – Goodnovel
Venture Drive #11‑31 Vision Exchange
608526 Singapore
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Goodnovel service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
How to Cancel Goodnovel: Complete Guide
What is Goodnovel
Goodnovel is a mobile-first reading platform that distributes serialized web novels and short stories through free content, paid chapters and subscription-style purchases. The app is published by a Singapore entity and uses in-app purchases and virtual coins as the primary monetisation model; some reading options are free but many popular chapters are gated behind paid units or membership tiers.
The platform mixes three common models: limited free access with optional coin purchases, short-term memberships (often billed weekly or periodically), and bundles of virtual currency to unlock chapters. This structure affects how billing, renewals and refunds operate in practice.
| Plan or item | Typical price (where listed) | Key features |
|---|---|---|
| Free tier | Free | Rotating free chapters, ads, limited daily reads |
| Weekly membership / weekly subscription | A$14.99 (example from app store listing) | Short-term membership access; auto-renews at billing frequency |
| Virtual coin packs | A$7.99 - A$79.99 (examples on app listing) | One-off coin purchases used to unlock chapters |
Customer experiences with cancellation
What users report
Users frequently describe being surprised by recurring charges after they expected access to end, or by the cumulative cost of episodic paywalls. Public reviews cite high per-chapter costs and confusing purchase flows, and some reviewers say they obtained refunds via their card issuer after disputing charges.
Short direct consumer quotes online capture the tone of complaints: reviewers have used words like "overpriced" and "scam" when describing pay-per-chapter mechanics and unexpected billing. These snippets reflect patterns in many reviews rather than legal conclusions.
Recurring issues and practical takeaways
Recurring problems reported by users include: unclear renewal timing, transactional confusion when purchases are routed through mobile app stores, and mixed experiences securing refunds for unused portions of membership periods.
Practical takeaways from these reports: track the billing descriptor on your statement, check whether the charge appears as an app-store purchase, and assemble transaction evidence promptly if you intend to dispute a charge. Many users who succeeded in getting refunds did so after supplying clear proof of the charge and the relevant dates.
How cancellations typically work for Goodnovel subscriptions
Automatic renewals: Goodnovel uses auto-renewing memberships for short-term plans in many markets; renewals continue until the subscription is ended by the billing authority that processed the purchase (for example app-store billing or a direct merchant arrangement). This means charges may recur at each billing cycle until the renewal mechanism is stopped.
Billing cycle and proration: Most short-term memberships are sold on fixed billing cycles (weekly/monthly). Typically, when a billing cycle completes you keep access for the paid period; proration for partial periods is not commonly offered unless the provider's terms explicitly state it. This practice can affect whether any refund is available for unused time.
Cooling-off and refunds: There is no universal automatic cooling-off right that guarantees refunds for discretionary digital subscriptions; however, consumer guarantees may require a refund where a digital service materially fails to provide what was promised. This means a refund can be available if the service is faulty or not as described, but not automatically for a change of mind.
| Aspect | How Goodnovel typically handles it |
|---|---|
| Renewal type | Auto-renewing memberships and in-app purchases; billed via the payment channel used at purchase. |
| Proration | Varies; not commonly offered for short-term memberships unless stated in terms |
| Refund eligibility | May apply for faults or major failures under consumer guarantees; discretionary otherwise. |
Documentation checklist
- Proof of purchase: transaction receipts or card statement entries showing the merchant or app-store descriptor.
- Dates and times: timestamped records of when you first subscribed, when charges posted, and when access changed.
- Terms snapshot: a short capture of the membership terms or pricing page that applied at the time of purchase.
- Correspondence log: a dated list of any messages you exchanged about the charge, including dates you sought a refund or raised a concern.
- Screen evidence: screenshots showing the billed item, in-app price labels or coin purchases tied to the charge.
Refunds, disputes and chargebacks
Refund pathways differ depending on how the subscription was billed. If a purchase appears as an app-store charge, the platform that processed the payment has a role in refund decisions; if billed directly by the merchant, the merchant's terms apply. Do not assume refunds are automatic.
Disputes with card issuers: Card dispute mechanisms exist to challenge unauthorised or incorrect charges, but they require supporting evidence and have timelines. Using a dispute is a formal process and can lead to a temporary reversal while the issuer investigates. Many consumer reports show card disputes were used successfully where users could not resolve a charge directly.
Legal protections: Under consumer law, if the digital service fails to meet basic guarantees, consumers may be entitled to remedies such as a repair, replacement or refund. This is assessed on whether the failure is major or minor, and on the specific facts of the case.
Practical steps to protect your rights
Record keeping is central: keep receipts, statement entries and a concise timeline of events. This is the core evidence that will support any request for a refund or dispute.
Act promptly: timing matters for disputes and for gathering contemporaneous screenshots or records. If a charge appears unexpectedly, gather the evidence as soon as possible.
If you believe the service failed to deliver as promised, check the consumer guarantees that apply to digital services and refer to them when seeking redress. Regulatory bodies have published guidance on these guarantees and enforcement actions emphasise that businesses cannot contract out of them.
| Feature | Free tier | Membership / weekly | Coin packs |
|---|---|---|---|
| Access model | Limited free chapters | Time-limited access to more chapters | One-off chapter unlocks |
| Typical billing | No billing | Recurring charge at cycle | Single charge per pack (in-app) |
| Common complaint | Ads and caps | Unexpected renewals or unclear renew date | Cumulative cost adds up |
Address
- Address: Privacy Office Venture Drive #11‑31 Vision Exchange Singapore 608526
What to do after cancelling Goodnovel
Monitor your payment statements closely for at least two billing cycles to confirm no further renewals occur and to spot any residual authorisations or duplicate charges. Keep all records of the cancellation attempt and subsequent statements.
If you are denied a refund for what you consider a major failure of the service, escalate by using the formal dispute channels available through your payment provider and by engaging consumer-protection authorities if necessary; regulators emphasise that businesses cannot override statutory consumer guarantees.
Finally, learn from the experience: review how the purchase was billed for future subscriptions, compare the marginal cost of episodic paywalls against flat subscriptions, and keep transaction evidence to reduce friction if issues arise again.