How to Cancel Ipsy: Step-by-Step Guide

What is Ipsy

Ipsy is a beauty subscription service that sends curated makeup and skincare products in tiered monthly or quarterly shipments. It offers a lower-cost sample-focused membership, a full-size product membership, and a quarterly premium box, with member perks such as members-only shop drops and add-on purchases. First, note that Ipsy lists its base plans and the primary price points on its official site: the Original (sample bag), Extra (full-size box) and Ultimate (quarterly upgrade).

Next, availability is limited: Ipsy currently markets subscriptions to the U.S. U.S. territories, Canada and Mexico, rather than an open Australia rollout. That affects billing, shipping and official customer support expectations for readers here.

Subscription plans and approximate local pricing

Below are the core plans as listed by Ipsy, with approximate conversions into AUD to help local budgeting. The site lists USD prices; the AUD values below are approximate and based on recent USD to AUD exchange rates. Use them as planning figures rather than exact invoices.

Customer experience and cancellation feedback

What users report

Users on review platforms report a mix of positive value-for-money experiences and recurring friction points around shipping, repeat products and account management. Many reviewers still praise the product discovery angle, while a significant portion note problems with missed deliveries and perceived mismatch to preferences.

Cancellation-specific feedback from forums and review sites highlights two themes: difficulty completing the cancellation flow at times and post-cancellation or repeated charges for some members. Several threads describe frustrating loops or interface errors when attempting to stop a subscription, and reviewers have reported follow-up billing after they thought a cancellation had been processed.

Recurring issues and practical takeaways

Practical takeaways from public reports: keep precise timing records because Ipsy enforces strict monthly deadlines; watch annual membership terms carefully since prepaid plans carry no refunds; and track reward points behavior if you redeem points close to cancellation. These are the concrete patterns that repeatedly turn up in user feedback.

How cancellations typically work for Ipsy

First, Ipsy applies a monthly billing cycle for Original and Extra and a quarterly cadence for the Ultimate upgrade. The service states a clear cancellation deadline: cancellations must be effective by 11:59 PM Pacific time on the 25th of the month to stop charges for the upcoming month; cancellations after that time usually only take effect the following month. That deadline is a common source of confusion for members in other time zones.

Next, Ipsy’s subscription terms emphasise an all-sales-final approach: returns and refunds are generally not processed for subscription boxes, and annual prepaid memberships are not refundable once paid. If you are on a prepaid or annual plan, cancelling typically prevents renewal but does not produce a refund for months already paid.

Additionally, billing source matters: subscriptions billed through an app store or third-party marketplace are handled under that platform’s billing rules and refund processes. Those purchases are often treated separately from web-billed subscriptions.

What to expect on timing and proration

Most members should expect that charges are tied to the monthly billing window and that Ipsy does not routinely prorate or issue cash refunds for partial months. If you are billed close to a shipping cycle, the membership benefits for that billing period will typically remain available through the remainder of the prepaid period.

Practical time conversion tip: the Ipsy 11:59 PM PT on the 25th deadline converts to 6:59 PM AEDT on the 26th (Sydney time) when Pacific time is standard time. Confirm any daylight saving differences that could shift the local equivalent. Use this as a planning checkpoint to avoid accidental renewals.

App store vs direct billing: implications for refunds and disputes

First, if your subscription was billed by Apple or Google, those platforms have their own refund and dispute processes and may be the gatekeepers for refunds. Developers often cannot intervene in app-store-managed transactions.

Next, web-billed subscriptions fall under Ipsy’s own subscription terms, which emphasise limited refund rights and specific support processes. That split in billing responsibility explains many reports where one member’s app-store purchase was resolved quickly while a web-billed member had to manage a different escalation route.

Disputes, chargebacks and when to escalate

If unauthorised or repeated charges appear, the standard escalation path is to document the transactions and contact your card issuer or payment platform to discuss a dispute. Keep transaction IDs, dates, and any confirmation records handy. Most banks require clear documentation to investigate recurring or disputed charges.

Most importantly, escalate promptly: card networks and banks often impose strict time windows for disputes. If you wait beyond those windows, it becomes harder to reverse settled charges. This is a common trap noted by reviewers who waited too long.

Documentation checklist

• Subscription plan: note plan name and billing frequency (Original, Extra, Ultimate).
• Billing dates: capture the last charged date, invoice ID and the billing cycle month.
• Deadline reference: record the cancellation cut-off you are relying on (Ipsy uses 11:59 PM PT on the 25th).
• Payment method: note whether the charge came via card, Apple, Google or another processor.
• Redemption activity: list any points or rewards redeemed shortly before cancelling.
• Correspondence log: keep dates and brief notes of any contact attempts with support and what was promised.

Common pitfalls and mistakes to avoid

• Missing the deadline: acting after the 11:59 PM PT on the 25th window generally delays cancellation until the next billing cycle.
• Assuming refunds: annual and prepaid plans are described as non-refundable in Ipsy terms. Plan accordingly.
• Overlooking app-store billing: purchases through Apple/Google may not be handled by Ipsy and follow different refund rules.
• Waiting too long to dispute: banks and card networks have strict timelines for chargeback windows; document early.

Quick comparison of plan features

Address

• Address: Personalized Beauty Discovery, Inc. dba IPSY Industries, 201 Baldwin Ave. 2nd Floor, San Mateo, California 94401, United States

What to expect after cancelling Ipsy

First, keep monitoring your bank statements for one or two billing cycles after cancellation; public reports show occasional follow-up charges or confusion over multiple active memberships. Retain your cancellation confirmation record if available.

Next, check your points and reward status: Ipsy notes that points may be retained for a period after cancellation but points redemptions pending shipment can be voided or reversed. Plan any redemptions with that rule in mind.

Finally, if there is an unexpected post-cancellation charge, prepare your documentation and contact your payment provider to open a dispute; banks can often reverse erroneous transactions if you provide consistent records and act within the dispute window. Avoid lengthy delays when you spot the charge.