How to Cancel It Works! Complete Guide

What is It Works!

It Works! is a multi-level marketing wellness company that sells topical skin products, dietary supplements and a subscription-based buyer program called Perks. The business model combines one-off retail sales through independent distributors with a recurring-order membership that offers discounted pricing and periodic product shipments. In practice there are two common enrolment pathways: a one-off Perks membership (fee-based) or a three-month-perks commitment that waives the initial fee but creates an initial subscription obligation. These membership structures and the Perks mechanics are prominent in international documentation and third-party summaries of the program.

Why people cancel and the financial case for review

From a financial perspective the main drivers for cancellation are cost control, poor perceived product value and unexpected recurring charges. Recurring monthly shipments can add to household cashflow pressure if pricing or benefits are unclear at purchase.

Considering that many customers buy through an intermediary (an independent distributor), transparency about ongoing costs can be weaker than with direct-to-consumer subscriptions. This increases the risk of unplanned renewals and extra monthly outgoings that hurt budgets. Comparing the annual cost of a maintained Perks membership to simple one-off purchases is a useful way to decide whether to continue.

How It Works! subscriptions are structured

It Works! offers a Perks membership model: customers either pay a single membership fee or accept a short initial commitment to receive reduced pricing and periodic shipments. International-facing materials describe a one-off Perks fee (shown in other currencies) or a 3-month subscription path that effectively locks in an initial subscription obligation.

From a billing point of view, subscriptions typically operate on a recurring-payment schedule tied to a shipping/billing cycle. That means charges appear on the customer card or payment method at regular intervals aligned with the Perks shipment timeframe. Proration, refund availability and whether you pay for the final partial period depend on how the subscription agreement and returns policy are written. Some public accounts indicate there are fees or balance adjustments when cancelling under certain registration methods.

Customer experiences with cancellation

What users report

Independent reviews and public complaint threads show recurring themes: unexpected recurring charges; confusion whether an order was a one-off or a membership; and variable experiences with refunds and returns. Many reviewers describe a long process to stop charges and mixed outcomes when seeking refunds. These reports are consistent across international Trustpilot pages and customer forums.

Recurring issues and practical takeaways

Multiple reports point to two practical patterns: the Perks enrolment path can be misunderstood at point of sale, and resolving a disputed charge often requires clear documentation of the original transaction and timing of any cancellations or returns. Complaints also reference occasional transaction reversals or administrative fees applied to returns. Use these patterns to prioritise the evidence you gather, and to set expectations about timelines and refund outcomes.

What to expect when you stop recurring orders

Notice periods and billing alignment: subscriptions are usually billed on a cycle. If a billing cycle has already started before a cancellation is accepted, the provider may treat that period as chargeable. Expect that a cancellation request close to a processing date can result in one more charge. This is standard commercial behaviour in many subscription models and is reflected in the way Perks enrolments are described.

Proration and credits: whether you receive a pro rata credit for unused time depends on the terms that applied when you joined. With product-shipment memberships a common outcome is that already-prepared shipments remain chargeable and any returns policy governs credits rather than a straight pro rata refund.

Cooling-off periods: statutory cooling-off rights can apply to certain purchases, but whether they apply to a specific It Works! transaction depends on how and where you bought (eg distributor sale vs direct enrolment). Keep statutory timelines in mind because they limit the period in which a supplier must accept cancellation without penalty.

Refunds, returns and financial remedies

Refunds often depend on the returns policy attached to your purchase type (retail order vs Perks membership order). Some public reports indicate refunds have been issued in specific cases, but other reviewers report partial refunds or restocking/shipping deductions.

Dispute options: if a charge is unauthorised or you believe a supplier did not comply with the agreement, a bank dispute/chargeback or a payment-provider dispute can be options. These routes have rules, timelines and potential trade-offs (for example an investigation period and possible requirement to return product). Record dates, amounts and any support interactions to strengthen a dispute.

Documentation checklist

• Purchase record: Original order date, invoice or receipt showing product(s) and whether Perks membership was selected.
• Payment evidence: Bank or card statement entries for initial and subsequent charges (clear dates and amounts).
• Distributor notes: If you bought via an independent distributor, keep any messages, screenshots or order confirmations that show what was promised.
• Return tracking: Proof-of-postage/tracking for any returned shipments and dates received by the merchant.
• Timeline log: Short dated log of every attempt to raise the issue and any reference or case numbers.
• Product condition evidence: Photos of product condition if disputing a damaged or incorrect item.

Subscription plans and pricing overview

Notes: the one-off Perks fee is commonly displayed in other currencies in regional documentation; where a non-AUD amount is shown conversions to AUD are approximate. The CAD and EUR examples in regional FAQs convert to roughly A$28 and A$35 respectively at recent mid-market rates. Exact AU prices depend on the checkout currency and any local promotions.

Service features comparison and alternatives

How refunds and payment disputes typically work

From a consumer finance viewpoint, start by assembling proof that the charge was made and why you believe it should be reversed. Financial institutions and payment platforms use timelines and evidence to decide disputes. If you paid with a card, a chargeback via the card issuer is an avenue, and third-party processors have their own dispute resolution procedures.

Prepare a concise timeline with receipts and the dates of the disputed transactions. Expect an administrative investigation period; if you escalate to your bank or a payment provider, they will request supporting documents. Keep records of every submission and the date you made it. Public reports indicate inconsistent outcomes across cases, so documentation materially increases your chance of a successful recovery.

Short note on consumer rights and relevant regulators

Australian consumer law protects against unfair contract terms and requires businesses to meet consumer guarantees for products and services. Where a subscription term is unfair or not clearly disclosed, regulators can intervene. If a provider’s terms contradict statutory rights, the statutory protections prevail. For subscription disputes, consumer protection bodies and small-claims tribunals are potential escalation routes. Seek targeted legal advice if the sums justify it.

Common pitfalls and mistakes to avoid

• 1. Misreading enrolment: not checking whether a checkout option creates a Perks membership or a one-off purchase.
• 2. Missing billing-cycle dates: cancelling too close to a processing date can incur an extra charge.
• 3. Weak documentation: lacking receipts, order confirmations or statement entries weakens disputes.
• 4. Assuming immediate reversal: refunds and chargebacks have processing time and are not guaranteed.

Practical financial recommendations before you cancel

From a budgeting standpoint, quantify the annual cost of the subscription versus the value you receive. If ongoing shipments replace alternative spending, compute the net monthly effect on cashflow and savings goals.

Consider whether continuing for a short term provides value (for example to use already-paid product) or whether pursuing a refund and reallocating the money to higher-priority expenses is better. If cancellation is chosen, preserve proof of payment and any acknowledgement of the cancellation. These items matter if you launch a dispute.

Address

• Address: IW MARKETING INTERNATIONAL AUSTRALIA 7 Eucalyptus Place Eastern Creek, NSW 2766 Australia

What to do after cancelling It Works!

Monitor your bank and card statements for at least two full billing cycles to ensure no further charges are processed. Record any unexpected transactions immediately and cross-check them with the documentation checklist above.

Assess the financial impact of cancellation: remove the subscription cost from your monthly budget, reassign that amount to higher-priority categories (debt, emergency savings or investments) and track the savings over three months to see the cumulative effect.

If you still receive charges, use your documented timeline when you contact your payment provider or consumer protection agencies. For systemic or repeat-value problems, consider reporting to the relevant consumer regulator so broader patterns can be investigated.