Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Jacquie Lawson
457 St Kilda Road
3004 Melbourne
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Jacquie Lawson service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
How to Cancel Jacquie Lawson: Complete Guide
What is Jacquie Lawson
Jacquie Lawson provides animated e‑cards, seasonal digital products and a paid membership that unlocks sending and viewing full collections. Membership options include monthly, annual and multi‑year plans, plus occasional bundle offers that add additional content. The site lists Australian pricing and notes taxes are included in the displayed Australian prices.
The membership model is occasion‑focused: many customers buy a year for holiday seasons or purchase specific digital items such as advent calendars or expansion packs. The company sells both direct subscriptions and in‑app purchases via mobile marketplaces; the billing route you used affects who controls renewals and refunds.
Subscription plans and pricing details for Jacquie Lawson
Official list prices for Australian customers are shown in Australian dollars and include GST where applicable. These are the standard membership options published by the service.
| Plan | Length | Price | Notes |
|---|---|---|---|
| Monthly | 1 month | A$9.00 | Pay monthly, renews at interval |
| Annual | 1 year | A$43.00 | Most cost‑effective per month |
| Two year | 2 years | A$64.00 | Longer prepay option |
| Bundle | 1 year (bundle) | A$67.00 | Membership plus bundled content |
How cancellations typically work for Jacquie Lawson
Memberships are time‑based (monthly, yearly or multi‑year) and the company operates an auto‑renewal model for accounts that opt in to automatic renewal; renewal charges are taken at the anniversary of the membership period. The terms note that renewal charges will reflect the then‑current price and that customers who chose auto‑renew will be charged on renewal unless renewal is cancelled before the renewal date.
Proration: the published terms treat the membership as a fixed period. Renewing early typically extends from the previous expiry date rather than restarting from the payment date; if you pay after expiry a new membership period will begin from payment. Expect no automatic pro rata refunds for shortening a paid period unless the terms or a cooling‑off right apply.
Cooling‑off and refund rules: the service’s terms include a 14‑day cancellation right for certain bundle purchases for residents outside the United States and Canada and they describe a renewal cooling‑off period in which a refund for the renewed period may be possible but may be reduced to reflect benefits already used. This is a contract term specific to bundle purchases and the published terms set out the 14‑day windows.
| Billing route | Who handles payment | Typical refund control | Impact on renewals |
|---|---|---|---|
| Direct website payments | Vendor (Jacquie Lawson) | Vendor can process refunds and refunds are subject to vendor terms | Vendor controls auto‑renewal settings and renewal notices |
| In‑app marketplace payments | Apple App Store or Google Play | Marketplace typically handles refunds; vendor cannot directly refund these transactions | Marketplace controls renewal and subscription management |
These differences matter because the company states it cannot process refunds for purchases made through Apple or Google and that app store purchases are subject to the marketplace terms. As a result, the path to dispute or refund differs depending on where you bought the subscription.
Customer experiences with cancellation
What users report
Across public review sites, users report a mix of experiences. Positive reports praise the artwork and long‑term value of collections. Critical reports concentrate on automatic renewals, unexpected charges, slow responses from support and problems with seasonal products such as advent calendars. A number of reviewers say they were surprised by renewal charges and found it difficult to get quick redress.
Representative customer wording from public reviews includes short warnings such as: "Beware of automatic subscription renewal" and complaints about slow or absent replies when problems arise. These user comments reflect frustration with billing communication and with technical issues at peak times.
Recurring issues and practical takeaways
Recurring themes in customer feedback are: renewal charges that feel unexpected, platform‑related limitations for app purchases, and variable response times from support. These are practical problems rather than legal rights issues.
Practical takeaways drawn from user reports: check which billing route was used at purchase because this determines who can issue refunds; keep the renewal date and transaction references handy; and expect that marketplace purchases are governed by the marketplace provider’s refund rules.
Billing, refunds and consumer rights related to Jacquie Lawson
Australian consumer law covers digital content and services and provides guarantees that cannot be excluded by a company policy. If a digital product is faulty, not fit for purpose or does not match its description, consumer guarantees may entitle you to a remedy such as a repair, replacement or refund. The national regulator has emphasised that online terms cannot lawfully remove these basic rights.
How that applies to Jacquie Lawson: if a subscription product or a purchased digital item fails to deliver the core features promised, or if a purchased advent calendar is unusable, those failures may support a consumer remedy under the law. Where purchases were made through an app marketplace the marketplace terms and practices will also be relevant because the marketplace is the contracting party for those transactions.
Documentation checklist
- Proof of purchase: transaction receipt or card statement showing the charge.
- Membership details: plan length and the date the subscription started or renewed.
- Transaction reference: any reference number shown on confirmation emails or receipts.
- Terms snapshot: a copy or screenshot of the terms or pricing page that applied when you purchased.
- Usage evidence: examples showing the product failed to work as described (screenshots, timestamps).
- Communication log: dates and short notes of any contact attempts and responses received.
How to approach a dispute or refund claim for Jacquie Lawson
Begin by establishing whether the purchase was made directly to the vendor or through an app marketplace; that determines who is responsible for refunds. Keep the documentation checklist items above ready. The vendor’s terms describe renewal and cooling‑off windows for certain products; if you fall within a stated cooling‑off period you may be entitled to a refund subject to reasonable deductions for benefits already used.
If a paid product is defective or substantially different from the description, Australian consumer law may give you rights to a remedy even where a business policy says no refunds. The national regulator has made it clear that consumer guarantees apply to digital content and cannot be removed by contract terms. If you believe your consumer rights have been denied, you may consider pursuing the dispute through your card issuer or through a consumer protection body.
Address
- Address: Jacqui E Customer Support 457 St Kilda Road Melbourne, VIC, 3004
What to do after cancelling Jacquie Lawson
After you take steps to end a membership period, monitor your bank or card statements for the next billing cycle to ensure no unexpected renewals occur. If a renewal charge appears that you did not authorise, gather the documentation and make an immediate dispute or chargeback enquiry with your payment provider, supplying the transaction evidence.
If you receive a refund, confirm the amount and method used and retain proof of the refund. If a refund is promised but does not appear within the stated timeframe, escalate using the channels available to you through your payment provider or a consumer protection agency. Keep records of all correspondence and dates.
Finally, consider the broader context: app purchases are governed by the marketplace’s rules while direct purchases are governed by the vendor’s terms and by consumer law. Therefore, your best outcomes come from being clear about which route you used, compiling concise evidence, and choosing the appropriate dispute path based on that billing route.