Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Jrny
84 Reservoir Rd
5092 Modbury
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Jrny service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
How to Cancel Jrny: Easy Method
What is Jrny
Jrny is a digital fitness platform that delivers adaptive workouts, trainer-led classes and household profile support across compatible exercise equipment and mobile devices. The service is offered in two main membership tiers: a mobile-focused App membership and an All-Access tier that unlocks wider device and entertainment features on some built-in touchscreens. Jrny’s product pages list monthly and annual billing options, household profile limits and a trial period for new members.
In markets outside the US the platform is commonly bundled as a free trial with Bowflex and Schwinn equipment and is presented to buyers as an auto-renewing subscription after the trial ends. Local retailers and product pages that bundle Jrny note that the billing route (direct subscription vs app-marketplace billing) affects how renewals and refunds are handled.
| Plan | Billing cadence | Listed price (source) | Approximate AUD equivalent |
|---|---|---|---|
| JRNY App | Monthly / annual | US listing: $11.99/mo or $99/yr. (official) | approx A$17.9/month or approx A$147.5/year (converted; approx value subject to exchange rate). |
| JRNY All-Access | Monthly / annual | US listing: $19.99/mo or $149/yr. (official) | approx A$29.8/month or approx A$221.9/year (converted; approx value subject to exchange rate). |
Customer experiences with cancellation
What users report
Public review platforms show a mix of positive fitness feedback and a cluster of cancellation complaints. Some members praise the workout content and household profiles. Other reviewers report being charged after attempting to end membership or finding the cancel control non-responsive. These negative reports appear on consumer review sites and social feedback threads.
Retail product pages that bundle Jrny with exercise equipment often alert buyers that a free trial will auto-convert to a paid subscription unless action is taken before the trial ends; several Australian retail listings explicitly warn about auto-renewal. This type of packaging is a frequent origin of later billing disputes.
Recurring issues and practical takeaways
Users commonly report four patterns: unclear billing descriptors on bank statements, confusion about whether the subscription was billed by Jrny or by an app marketplace, requests for annual refunds being refused outside the refund window, and delays in refund processing. These recurring reports explain where friction typically appears.
Practical takeaway: determine the billing route that applied when you subscribed (merchant direct vs app marketplace) because that determines how renewals and refund eligibility will be enforced. Do this mentally before starting any dispute process.
How cancellations typically work for Jrny subscriptions
Membership access normally continues until the end of the paid period after a cancellation request, and monthly fees are typically non-refundable. Jrny’s published refund rules state that monthly memberships are not refundable while annual memberships are eligible for a refund only if cancelled within 30 days of the initial billing. Where refunds are granted under the policy, access may be terminated for the remainder of the paid period.
Billing cadence and proration: Jrny’s terms indicate that cancellations take effect at the end of the current billing cycle and that prorated refunds are not generally issued for monthly plans. For annual plans, the published refund window is the key eligibility gate.
App marketplace vs direct billing: subscriptions purchased or billed through app marketplaces may be governed by that marketplace’s renewal and dispute processes. When a subscription is billed through a third-party marketplace the refund and renewal handling will generally follow the marketplace rules rather than Jrny’s direct subscription policy. Retailers that bundle Jrny trials also state that trial-to-paid conversion is automatic unless the subscriber acts before the trial expiration.
Cooling-off and consumer guarantees: Jrny’s published policy provides service-specific refund windows for annual plans, and broader consumer rights under Australian Consumer Law may still apply where the service was misrepresented or defective. There is no universal statutory cooling-off right for all online subscriptions; entitlement depends on how the sale was made and the specific terms. Keep this short: check Jrny’s stated refund window for annual plans and consider statutory rights if the product or service was not delivered as described.
Documentation checklist
- Purchase proof: keep the original receipt, transaction entry and order confirmation.
- Billing descriptor: save screenshots of the bank statement showing the merchant name, date and amount.
- Terms and trial dates: note the date you started any trial and the date of first billing.
- Refund policy snapshot: keep a saved copy or screenshot of Jrny’s published refund policy showing the 30-day annual refund rule.
- Communication log: record dates and brief notes of any contacts or case numbers (do not include content that instructs how to contact them).
Common pitfalls and mistakes to avoid
- 1. Assuming all subscriptions are refundable: monthly plans are often non-refundable under Jrny’s policy.
- 2. Overlooking the billing route: failing to confirm whether the marketplace or Jrny billed your card delays resolution.
- 3. Missing the refund window: the annual refund window is limited (30 days on Jrny’s policy) and the clock often starts on initial billing.
- 4. Not saving proof: lacking receipts, screenshots or trial dates weakens any later dispute or refund claim.
- 5. Confusing merchant names: a different trading name on a statement can hide the subscription origin; verify the descriptor before assuming fraud.
| Billing route | Typical implications for Jrny subscribers |
|---|---|
| Direct subscription charged by Jrny (merchant) | Refunds and cancellations governed by Jrny’s published policy; annual refund window applies; access usually continues until period end. |
| App marketplace billing (Apple/Google) | Renewal and dispute handling usually follow the marketplace rules; marketplace receipts may appear on statements instead of Jrny. Retail bundles often direct members to marketplace billing for management. |
How to handle disputed or continuing charges
If a payment posts after you expect access to have stopped, document the charge, the time you attempted to end the membership, and any evidence of the subscription period. Financial institutions in Australia have established dispute or chargeback processes and time limits; typical guidance suggests acting promptly and gathering evidence to support the claim.
Expect timelines and outcomes to vary: card networks have defined windows (for example, some issuers reference up to 45 to 120 days for disputes, with longer limits in special circumstances). Keep records of every relevant date to meet those windows.
What to do after cancelling Jrny
First, monitor your bank or card statements for at least two billing cycles to confirm there are no further renewals or unexpected charges. Keep a simple log with the dates of any post-cancellation charges and the corresponding statement lines.
Next, maintain a secure folder with the documentation checklist items and a timestamped screenshot of Jrny’s refund policy as it applied at the date of your subscription. This reduces friction if you must escalate a dispute through your financial institution or a consumer protection regulator.
Additionally, if you see repeated charges after the cancellation period and you have supporting evidence, prepare your documentation for a formal payment dispute through your card issuer or bank according to their dispute rules and timeframes. Financial providers typically require evidence such as receipts, proof of trial start/end dates and the merchant descriptor to progress the claim.
Address
- Address: 84 Reservoir Rd, Modbury SA 5092