Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Kin
Locked Bag 9021
1765 Castle Hill
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Kin service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
How to Cancel Kin: Step-by-Step Guide
What is Kin
Kin is a digital health and wellness provider that combines telehealth consults with repeat delivery of pregnancy, postpartum and contraceptive products alongside membership features. The Kin website lists targeted products such as prenatal and postnatal supplements with ongoing subscription options and a separate contraceptive pill membership that includes an annual membership fee.
The service offers recurring deliveries and repeat prescriptions: common billed items include a monthly Postnatal supply at A$40 and a 3-month Postnatal supply billed at A$110. The contraceptive membership carries an annual access fee of A$79 in addition to medication charges; Kin’s support content also states membership features such as refill control and scheduled deliveries.
These subscription formulas combine product shipments with clinical access and follow-up reviews, so billing and renewal practices cover both goods (supplements, medication) and ongoing service access. The company’s help pages explain billing frequency for different product lines and refer to membership expiry rules for the contraceptive service.
Customer experience with cancellation
What users report
Public reviews and community feedback show two distinct threads: many users praise product quality and convenience, while a portion of reviewers report difficulties with subscription control and unexpected annual charges. Several reviewers report being billed for the annual membership fee after they believed they had cancelled.
Some customers note good resolution when support responded, including refunds for faulty or damaged goods. Other accounts describe delays in responses or repeated charges despite requests to stop billing. Reports and reviewer comments frequently focus on timing of renewals and clarity of membership renewal notices.
Recurring issues and practical takeaways
Users commonly point to four practical problems: unclear renewal timing, an annual membership fee that posts automatically, mixed messages about remaining repeats, and delays in customer support responses. In response, reviewers recommend keeping detailed records and checking statements around expected renewal dates.
Practical takeaways from public feedback: confirm whether a membership is defined as a calendar-year access or a rolling 12-month term, watch for the annual A$79 billing milestone on contraceptive plans, and keep evidence of any communications about repeats or refunds. These steps are based on patterns observed in user reports and Kin help content.
How cancellations typically work for Kin subscriptions
Kin’s documentation indicates that subscriptions can be cancelled and that, for the contraceptive membership, cancellation results in membership expiry at the end of the year rather than immediate termination of annual access. This is a service-specific detail that affects when future charges can stop.
For product-based subscriptions (prenatal/postnatal), billing follows the selected frequency: monthly charges and 3-month billing cycles are used for refills and shipments. In practice, this means an order processed before a billing cut-off may still be billed and shipped in the current cycle.
Proration and refunds: Kin’s public guidance and third-party summaries indicate limited refund options for subscriptions and that policies vary by product type. Some help articles state that unused repeats will not be charged if you decline to purchase them after cancellation, while independent review summaries claim the company treats returns and refunds conservatively. That mix of statements makes it important to document timing around renewals and deliveries.
Cooling-off and Australian consumer protections: businesses that sell subscriptions must not mislead about renewal or cancellation terms. Regulator enforcement actions around subscription traps show regulators require clear disclosure of renewal and cancellation terms; these principles apply to Kin as they do to any subscription provider. If you think terms were not disclosed, regulators provide complaint routes.
What you can expect after you request cancellation
Timing: for memberships tied to an annual access fee, cancellation may take effect at the end of the current membership period rather than immediately. For ongoing product shipments, a cancellation request may not stop a shipment already prepared for the next billing cycle. Check the published billing frequencies to align expectations with the likely effective date for stopping charges.
Refunds and unused repeats: refunds for physical goods or services are handled under the provider’s terms and consumer law. Some product complaints seen in reviews were resolved with refunds for damaged items, while other reviewers reported no refunds for prepaid subscriptions. If unused repeats are shown on an account, Kin’s help content says they will not be charged if you do not purchase them after cancelling, but third-party reports suggest disputes sometimes occur.
Billing descriptors and cardholder statements: merchant descriptors may differ from the brand name shown on the app or website. Keep an eye on statements around renewal windows so unexpected descriptors can be investigated quickly. Reviewer reports emphasise checking bank statements when an annual fee is due.
Documentation checklist
- Account and order IDs: record any subscription, order or prescription reference numbers.
- Dates: note signup date, expected renewal date, and dates of any cancellations or support contacts.
- Billing evidence: save screenshots or PDFs of bank/statement entries that show charges and merchant descriptors.
- Terms: save copies or screenshots of the subscription terms you agreed to (pricing, renewal timing, refunds).
- Product evidence: keep photos of damaged goods and packaging if you claim a refund for a delivered item.
- Proof of delivery tracking: save shipment tracking details when relevant to disputes over shipped goods.
Common pitfalls and mistakes to avoid
- 1. Assuming cancellation is immediate - membership expiry rules may allow access until the end of the paid period.
- 2. Missing the annual billing milestone - contraceptive memberships include an annual fee that posts on the anniversary, so check year-on-year billing.
- 3. Failing to keep billing records - lack of evidence is a common reason disputes are harder to win.
- 4. Assuming product returns and subscription refunds follow the same rules - product refunds and subscription proration are distinct and may be treated differently.
Disputes, chargebacks and regulator complaints
If charges recur after you believe you cancelled, there are several neutral, practical steps consumers use: gather documentation, raise the dispute with the card issuer if you believe a charge is unauthorised or incorrect, and consider making a formal complaint to the relevant consumer regulator. Card issuer dispute processes have defined timelines and evidence requirements.
Regulator recourse: ACCC and state consumer agencies monitor subscription traps and misleading renewal practices. Enforcement examples show regulators can and do require clearer disclosure and remedies when automatic renewal or cancellation terms are unclear. If you suspect non-compliance with disclosure obligations or misleading conduct, the regulator guidance and reporting tools are the appropriate channels for escalation.
Practical wording and recordkeeping (what to save, not how to send it)
Keep a concise record that states the relevant subscription, the action requested (for example, to end future renewals), and the date you took that action. Retain evidence that shows the provider received or processed your request if that is available to you. This is a neutral best practice across subscription disputes.
When pursuing a refund or chargeback, the strongest cases include: a timeline of events, copies of terms showing what was promised, evidence of the charge, and any reply from the provider acknowledging the request. Card issuer dispute teams expect this sort of evidence.
Tables: subscription plans and common charge outcomes
| Plan or item | Frequency | Typical AU price | Notes |
|---|---|---|---|
| Postnatal supply | Monthly / 1 month | A$40 | Ongoing refill subscription; billed monthly for 1-month supply. |
| Postnatal supply | 3-month | A$110 | 3-month bundled billing for refills. |
| Prenatal supply | 1 or 3 months | A$40 - A$110 | Pricing varies by pack and frequency; 3-month option often shown as A$110. |
| Contraceptive membership | Annual + ongoing med charges | A$79 (annual membership) | Annual access fee plus medication charges and refill billing; membership expiry rules apply. |
| Situation | Common outcome | Practical note |
|---|---|---|
| Cancelled before renewal but charged | Dispute often requires evidence; card issuer may provisionally reverse charge | Save dates and billing screenshots; regulator complaints are an option for systemic issues. |
| Damaged goods delivered | Refund or replacement possible | Document condition and packaging; reviewers have reported successful refunds in some cases. |
| Membership billed yearly | Access typically remains until period end | Annual fees may not be prorated by default; check terms. |
Address
- Address: Locked Bag 9021 Castle Hill NSW 1765
What to do after cancelling Kin
After you take steps to end a subscription or membership, monitor your card statements for at least two billing cycles around expected renewal dates. If a charge appears that you did not authorise, gather the documentation listed in the checklist and escalate through your card issuer’s dispute process and, if relevant, the consumer regulator.
If you still have remaining repeat prescriptions or pre-paid goods and do not want them, note the specific status of those repeats and whether they are listed as chargeable after membership expiry; this distinction often matters in refund disputes. Keep evidence of any acknowledgements or refunds the provider issues.
Where a pattern of repeated unauthorised charges or unclear renewal terms emerges, consider lodging a formal complaint with the regulator and continue to retain documented evidence of each charge and each contact attempt. This creates a stronger record for dispute resolution and any potential enforcement action.