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I hereby notify you of my decision to terminate the contract relating to the Kobo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
How to Cancel Kobo: Complete Guide
What is Kobo
Kobo is a digital reading platform and eReader business operated by Rakuten Kobo that offers eBooks, audiobooks and devices. Kobo Plus is the company's subscription offering that aggregates a catalog of Kobo-hosted titles into subscription tiers: eBook-only, audiobook-only, and a combined read-and-listen tier. The service offers a 30-day free trial for new subscribers and uses recurring monthly billing for ongoing access to licensed catalogue content. These commercial terms and the range of titles available are set by Kobo and may be adjusted over time.
| Plan | Monthly price (A$) | Catalog focus |
|---|---|---|
| Kobo Plus read | A$13.99 | eBooks only |
| Kobo Plus listen | A$13.99 | Audiobooks only |
| Kobo Plus read & listen | A$16.99 | Both eBooks and audiobooks |
The official Kobo help and product pages set the baseline commercial terms: pricing tiers, free trial length, and a description of the catalogue. These pages are the primary statement of how Kobo presents subscription features to customers.
How cancellations typically work for Kobo subscriptions
Framework: Kobo treats subscriptions as licence-based access to a changing catalogue of digital content. The contract terms found in Kobo's Terms of Sale and Terms of Use govern cancellation, access and refunds and should be read alongside any promotional material associated with your subscription.
Notice periods and billing cycles: Kobo’s commercial terms state that subscription fees are recurring and that subscribers are charged on a monthly cycle. Kobo’s Terms of Sale indicate that cancellation will result in termination on the first day of the next monthly billing period in some clauses, but other sections indicate that digital content associated with a cancelled membership may be removed from devices when membership is cancelled. This is an operational inconsistency with legal effect: it affects the precise date you lose access and the entitlement to use material you have offline.
Proration and refunds: Kobo’s published terms make fees generally non-refundable outside specified jurisdictions (for example, the EU cooling-off rules). Kobo disclaims refunds for membership fees already paid except where its own terms or local law provide otherwise. Consequently, routine pro rata refunds for unused portions are not promised in Kobo’s terms.
Cooling-off and trial periods: Kobo advertises a 30-day free trial for new subscribers. Trial rules require payment details up front; if you do not cancel before the end of the trial, recurring billing will commence. Whether a trial counts as “access” for legal cooling-off rights depends on local law and on whether you have used the service during the trial window.
Customer experiences with cancelling Kobo
What users report
Users report a mixed set of experiences when cancelling Kobo subscriptions. Several independent consumer guides and user reports note that cancellation is possible but that the consequences vary: some customers report continued access until the end of the billing period, while others report immediate removal of Kobo Plus titles upon cancellation. These divergent outcomes are consistent with the ambiguity in Kobo’s own contractual terms.
Forum threads and complaint sites show recurring billing disputes, occasional slow responses from support channels and user frustration about losing access to downloaded Kobo Plus material. Some users emphasise the importance of checking whether purchases were made via third parties (for example through retailers or app-store subscriptions) because that affects how a subscription can be managed and refunded.
Recurring issues and practical takeaways
1. Inconsistent access timing: Expect possible variation between immediate removal and access until the end of the billing period because Kobo’s terms contain both statements. Preserve timestamps and billing records to resolve timing disputes.
2. Refund outcomes depend on legal rights: Kobo’s no-refund language is subject to consumer protection law. If the service is faulty or materially different from what was promised, you may be entitled to remedies under consumer law. Several ACCC actions and commentary stress that digital products have consumer guarantees that cannot be excluded by a supplier’s policy.
3. Third-party billing complications: If a subscription or charge was processed through another seller or an app store, cancellation and refund routes may be controlled by that third party’s terms. Users report that identifying the billing origin is crucial before disputing charges.
Documentation checklist
- Account proof: subscription start date, plan name and billing statements showing recurring charges.
- Trial proof: timestamped record of free-trial activation and any notice of trial expiry.
- Transaction receipts: card statements, merchant descriptors and payment method reference numbers.
- Content records: screenshots or logs showing titles marked as Kobo Plus and dates when titles were opened or downloaded.
- Correspondence log: dates and brief notes of any contact with Kobo or third-party retailers and the subject of each contact.
- Device sync evidence: where relevant, device sync timestamps that show last access to Kobo Plus titles.
Refunds, disputes and consumer law relevant to Kobo
Legal framework: Under the Australian Consumer Law, digital content and subscription services are subject to consumer guarantees that require services to be provided with due care and to match their description. Suppliers cannot contract out of these statutory guarantees. If Kobo fails to supply the subscription as described, consumers may be entitled to a remedy such as a repair, replacement or refund depending on the severity of the failure.
Dispute avenues: If you believe Kobo has breached consumer guarantees, the practical legal steps include lodging disputes through your payment provider and, where appropriate, pursuing remedies via consumer protection agencies. Keep documentation listed above; regulators and financial institutions will rely on documentary evidence to assess claims.
| Issue | What Kobo states | What users report |
|---|---|---|
| Access after cancellation | Some clauses indicate termination at next billing period; other clauses indicate removal when cancelled. | Reports vary: some keep access until period end; others lose access immediately. |
| Refunds | Fees generally non-refundable except where local law requires otherwise. | Users report limited refunds; disputes sometimes resolved through payment provider or regulator. |
Address
- Address: Rakuten Kobo Inc. 135 Liberty Street, 5th Floor, Toronto, Ontario M6K 1A7, Canada
What to do after cancelling Kobo
Monitor billing: watch your card and bank statements for two full billing cycles and keep records of any unexpected charges. Promptly raise documented disputes with your payment provider if unauthorised or duplicate charges appear.
Preserve evidence: retain the documentation checklist items and any automated receipts or system-generated messages; these are the primary proof that regulators and financial institutions will assess.
Escalation: if you cannot obtain a satisfactory outcome, consider lodging a written complaint with the relevant consumer protection authority or an ombudsman that handles digital services, and include a clear chronology and copies of the documentation checklist items. Regulatory action is sometimes the most effective way to enforce statutory consumer guarantees.
Preventive step: before re-subscribing, confirm the current Kobo terms, any promotional trial rules, and the billing descriptor shown on your payment method to reduce future disputes. Consequential legal options will be shaped by the contract terms in force at the time of subscription and by consumer guarantees under local law.